Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

This app is highly recommended for its extensive product personalization features, allowing customers to design items in real time. Merchants appreciate its seamless Shopify integration, user-friendly interface, and continuous improvements. Despite a learning curve, the exceptional customer support, including one-on-one training and a helpful YouTube channel, is praised. The app is cost-effective, with reasonable pricing and a cost per sold product that merchants find acceptable. Many report an increase in average order value and business growth after using the app.

June 8, 2023

The most flexible and powerful way to add personalization to your products. Although there is a learning curve, the Customily team is there for you to train and support you through each step of the way. A class act all around!

Josato & Co.
United States
10 months using the app
Customily replied June 9, 2023

Thanks for your review and support! We're happy to have you onboard and to help you through your personalization journey so you can make the most of our app!
If you need further help, you know how to reach us! Let's keep growing together! :)

Edited June 16, 2023

I got the app and had an issue customizing the product. I reached out to Josema with Customily and his customer service was above and beyond! He walked me through the process and extended my free trial. They have outstanding customer service! It's a little bit of a learning curve, but when you have a problem you can always reach out to them and they will answer your question. Josema has good communication skills and extensive knowledge about the products and services offered by his company. I can't wait to scale my business and write more positive reviews.

Irresistible Trend
United States
About 1 month using the app
Customily replied June 16, 2023

Thank you so much for sharing your positive experience with us!
We're thrilled to hear that our customer service, particularly through Josema, exceeded your expectations. Providing exceptional support and guidance is a top priority for us, so it's wonderful to know that we were able to assist you.
If you ever need further assistance, please don't hesitate to reach out to us.

June 15, 2023

Love this app so much. Best app and the best customer service I ever experienced.
Assurance all needs you to do. Customer service replies so fast and enthusiastically finds solutions for clients.

LuvinGrace Store
Vietnam
About 2 years using the app
Customily replied June 16, 2023

Thank you for sharing your wonderful experience with our app!
We're thrilled to know that you love it and consider it the best. Delivering exceptional customer service is one of our top priorities, and we're glad to know that our team was able to assist you promptly and enthusiastically.
If you need further help don't hesitate to reach us again! :)

Edited June 6, 2023

Fed is amazing! Best customer service ever. He really went beyond to help me figure it out! Highly highly recommend - everyone should get this!!! Big shot out!!!! Lots and lots of love and appreciation

Martina was also very kind and very amazing. She was very calm and helped fix my problem quickly. Thank you so much!

Brunch
United States
29 days using the app
Customily replied June 5, 2023

Thanks for your kind review and support! We're happy to be of service and to help you make the most of our app!
If you need further help don't hesitate to let us know! :)

May 4, 2023

great integration and such a variety of options to add to products. Customer support is great to work with as well if you need them

ByDanielsDesigns
United States
7 months using the app
Customily replied May 4, 2023

Thanks for your review and support! :) It's a pleasure to work with you too!
If you need assistance with anything don't hesitate to contact our team again, we'd love to help you!

August 10, 2023

Great customisation app with so many options and a very responsive team! Thank you for all your help!

The Go-To
United Kingdom
Over 1 year using the app
Customily replied August 14, 2023

Thank you so much for your kind words! We're thrilled to hear that you're enjoying Customily! Our team is dedicated to providing the best experience possible, and we're glad to know that our responsiveness has been helpful to you. If you have any more questions or need further assistance, don't hesitate to reach out. Your support means a lot to us! :)

May 9, 2023

Lots of options for customization! I am just getting started but the design opportunities are endless! Excited!

TrulyLovedGiftShop
United States
5 months using the app
Customily replied May 10, 2023

Thanks for your review! We're so happy to have you on board! Welcome to Customily! :D
If you need help with anything don't hesitate to reach our support team for assistance, we're here to help you!

June 6, 2023

Such an easy way to integrate my shopify products for my customers to personalize their own with so many options to choose from. Also they have an amazing support team who are very quick to reply and help out

Custom Cases
United Kingdom
25 days using the app
Customily replied June 6, 2023

Thanks for your review! We're so happy that you're enjoying our app!
If you need further help you know how to reach us! :D

June 19, 2023

Customily is a game changer for my POD business and personalization has increased my AOV Customily Support Team has been remarkable. From the moment I reached out for assistance, their exceptional service and dedication left me thoroughly impressed.
The one:one training with Josema Rodriguez has exceeded my expectation. He takes his time to explain the system and provide accurate and comprehensive solutions when I have had issues with my products. At one point, he helped me with my design on Photoshop to resolve the issue of an image size on a shirt . This personal touch left a lasting impression on me and further solidified my belief in their commitment to customer satisfaction.

Heshima Jewels
United Kingdom
About 2 months using the app
Customily replied June 19, 2023

Thank you so much for your fantastic review of Customily! :)
We're thrilled to hear that our platform has been a game-changer for your POD business. We strive to provide exceptional support and it's wonderful to know that our Support Team has been remarkable in assisting you.

We're delighted that your one-on-one training with Josema exceeded your expectations. We believe in providing a personalized touch to our support, and it's fantastic to know that this experience left a lasting impression on you. Your feedback further reinforces our commitment to delivering top-notch customer satisfaction.

Thank you once again for your kind words. If you ever need further assistance, please don't hesitate to reach out to our dedicated support team!!

July 13, 2023

I really like selling personalized products, I choose Customily and find it very right, easy to use, enthusiastic support

Personnalisezmoi
Vietnam
8 months using the app
Customily replied July 17, 2023

Thank you for your positive review! We're delighted to hear that you enjoy selling personalized products and that Customily has met your expectations. Our team is committed to providing a user-friendly experience and enthusiastic support, so it's great to know that you found our platform easy to use and received helpful assistance. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your support!