Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

This app is highly recommended for its extensive product personalization features, allowing customers to design items in real time. Merchants appreciate its seamless Shopify integration, user-friendly interface, and continuous improvements. Despite a learning curve, the exceptional customer support, including one-on-one training and a helpful YouTube channel, is praised. The app is cost-effective, with reasonable pricing and a cost per sold product that merchants find acceptable. Many report an increase in average order value and business growth after using the app.

October 6, 2022

Amazing App which I would highly recommend to others! It was the missing piece for our business. The Customer Support is Super Helpful and the App itself is nothing short of Amazing. Thank you, Customily :)

Katie J Design and Events
Australia
About 1 month using the app
Customily replied October 6, 2022

Thanks for your kind review :)
We're super happy to be helpful to you and your business! Let's keep growing together!!

July 12, 2022

I've tried a few different customization apps before Customily. Some were ok, some were not great and all had way too much to learn for someone running their own Ecom site. Customily platform has been great but most important and this is the biggest reason to use Customily is the support. They literally walk you step by step setting your listings, creating your templates, etc. Jose has been absolutely amazing, and with out a doubt, everyone should give Customily a go, for any type of customization products.

Oezzo
United States
28 days using the app
Customily replied July 12, 2022

Thanks for your kind review and for your trust in us so far :) we're happy to work with you too!
If there's anything else we can help you with, you know how to reach us ;)

March 21, 2023

Customily is currently the best app for selling personalization.

The customer support is good, but it would be even better if everything could be fixed and supported faster.

Anyway, thanks to the team!"

Suzitee
Vietnam
27 days using the app
Customily replied March 22, 2023

Thanks for your review! Your feedback helps us to improve our services :)
We will work harder to provide faster support during VietNam business hours!

September 2, 2022

I reviewed 5-6 apps, and found this to be the most flexible and scalable. Support team is responsive and helpful.

arrowood co - Engraved and Personalized Drinkware from Charlotte, NC - Made in the USA
United States
22 days using the app
Customily replied September 6, 2022

Thanks for your review! We're happy that you're enjoying Customily. If you need help with anything just let us know! :)

July 23, 2021

Without a doubt this is the best personalization app, their support team is amazing. It's worth every penny, the learning curve is fast and the app's dashboard is very intuitive.

parisgobr
Brazil
22 days using the app
November 2, 2021

Great personalization options, really good documentation and very helpful support. Thank you very much

Majowis - Personalisierte Geschenke & individuelle Geschenkideen
Germany
17 days using the app
Customily replied January 18, 2022

Thank you very much for your review :) we love working with Majowis as well! Let us know if we can help you with anything else!

January 4, 2023

App có giao diện rất thân thiện và dễ sử dụng cho khách hàng.
Cho 5sao về độ nhiệt tình của các bạn support!!!!! <3

Gerbera Story
Vietnam
11 days using the app
Customily replied January 4, 2023

Cảm ơn vì đánh giá tốt của bạn! :) Chúng tôi rất vui được hỗ trợ bạn và mong muốn tiếp tục hợp tác trong năm nay! Nếu bạn cần thêm thông tin, xin vui lòng liên hệ cho chúng tôi.

March 23, 2023

There's a lot of apps out there for customizing products. So why Customily? Well, their set up process is SO much easier than everything else that's out there. The UI is easy to navigate and all functions are simple to create. This is from someone that is tech savvy, but not to that extent.

On top of that, their customer service and dev teams are incredibly helpful. If there's anything that's out of your reach, they are sure to help. Well worth the price!

Locket and Bow
United States
6 days using the app
Customily replied March 23, 2023

Thank you for your support and kind words!
We're thrilled that you're happy with Customily and making good use of it ;)
If you need help with anything, you know how to reach us! :D we'll keep working hard to deliver the best service possible!

January 26, 2023

Morena and Jose are amazing. The product is robust and feature rich. Once you wrap your head around the features the product is easily navigated. No better product customiser out there.

Jawsome®
South Africa
4 days using the app
Customily replied January 26, 2023

Thanks for your kind review and support!
We're happy to be of help and that you're enjoying Customily!
You know how to reach us if you need further assistance :)

January 27, 2022

This is a great and very intuitive app once you understand how it works. They have lots of help articles explaining everything you could need, and extremely responsive support when you still can't figure something out. I highly recommend, will be saving us a lot of time.

customoutpost
United States
1 day using the app
Customily replied January 28, 2022

Thanks for your review! We work really hard to give the best customer support to our users, so we're happy to read your words.
Let us know if we can help you with anything else!