Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle complex product customizations, offering features like various option styles, SKU-managed options, and a mock-up display of the final product. They commend the app's efficient customer support and recommend pairing it with the Arigato Automation app for enhanced functionality. The app's pricing is deemed fair and its developers are praised for quick issue resolution. It's recommended for stores focusing on customer engagement and personalization.

April 24, 2019

We've only been working with this app for just over the 30-day trial period. While it takes a little getting used to, once we figured it out, it was exactly what we were looking for. Lex has been extremely responsive, and his team has been able to quickly resolve any challenges we've experienced. Selfishly, we'd like to keep this app a secret to ourselves, but in fairness to the great folks at Buildateam, it is only suiting that we post a great positive review in recognition of their fantastic work, incredible innovation, and invaluable support. All have been a real game-changer for our business!

Profound Expression
United States
About 1 year using the app
November 20, 2020

This is the most useful app for a product configurator. Everything is easy to build and plenty of feature options. Plus the support staff is wonderful. Can't say enough about the personal touch they give to their customers. We love the Custom Product Builder!

Point Blank
United States
About 1 year using the app
August 8, 2021

Best experience with a software company! What do you want when you integrate a software application? Good support, individual problem solutions, personal contact persons (real human-beings), flexibility and no hidden costs. You get all of that! The functions of a software are of course important and have to fit your own case. Everyone has to evaluate this themselves beforehand. But the value of the support is just as important! I feel personally better looked after than any of my other countless experiences with software manufacturers and I can't stop praising the team! An unbelievable achievement with so few people on board and distributed across Europe! Keep it up! I will definitely use it with other customers!

laserkatze.shop
Germany
About 1 year using the app
December 22, 2022

great app.
so far the most complete app for custom customizations.
At first it might be overwelming to customize it, but they have a great support that helped me to customize it.
Using it I was able to create customizations and business rules which werent possible using standard shopify ou other apps

Aria Persianas
Brazil
About 1 year using the app
March 3, 2023

Thank goodness for this app! It made it so easy to build out a completely custom step-by-step product customization. It's super user-friendly and I cannot say enough about how amazing (and prompt) the support team is. They were quick to answer any question and went above and beyond to make sure the app was working the way I wanted it to!

Planting for our Future
United States
About 1 year using the app
July 15, 2022

The Custom Product Builder has been an amazing tool for my business. Easy to use and looks great on our website. In addition, the Custom Product Builder team is GREAT to work with and helped me seamlessly integrate some third-party apps onto the builder. Cannot recommend them enough!!!

Neems
United States
About 1 year using the app
January 22, 2021

This app is the only app that can handle the amount of customizations we offer our customers. It really allows us to configure the customizations exactly how we want them. It does take time to learn everything this app can do. If you have simple customizations this app is fairly easy, but if you get into major customization then it takes time to learn. There have been some glitches, but I am still giving the app 5 stars because the customer service is excellent and everything always gets worked out right away.

EquiFit
United States
About 1 year using the app
September 23, 2022

This is the best customization app hands down. Super easy to use, ultra clean and fast. Love it. The team helped me fix an issue with non-clickable button.

Mad Kandi
United States
12 months using the app
Edited January 14, 2022

Fantastic App for anyone who offers custom products that are made to order, The guys who created this have thought of everything and are always happy to help with advice and guidance along the way. Vlad in the support team is an absolute legend! It might seem a little bit overwhelming at first but once you get your head around it it really is an amazing app and everything is considered and well implemented. We use it to offer custom surfboard designs and it has really improved our customer experience and sales.

Verdure Surf
New Zealand
12 months using the app
April 22, 2022

Egor and Vlad have been amazing, they helped us build a custom site for our high end blanks. They were very professional and detail oriented. Very glad to have found them and work with them!

ARI JOGIEL
United States
12 months using the app