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Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and customizable features, particularly its form building capabilities, data management, and API. It's praised for enhancing account registration and checkout experiences, simplifying pricing for different customer types, and segmenting merchants. The app's integration with Shopify and existing systems is also valued. Many commend the speedy and helpful customer support.

Edited October 24, 2021

We used this app for many aspects of our website and it has helped us tremendously. The customer service is very knowledgeable in all areas of shopify and coding/integrations and they are very responsive. In addition to the using the app for custom signup fields, We actually use it as a central database for storing crucial information on all our customers, including using it as an infrastructure for storing back end data on each customer in an organized fashion. We highly recommend this app.

United States
Over 1 year using the app
Helium replied January 12, 2022

Nice shout out for the underappreciated customer database! Thanks for the great review (and apologies for the late reply). Cheers!

July 25, 2017

What more is there to say? I love this app. Does everything I need and does it perfectly with minimal effort on my part! I believe for the quality and functionality of their apps in general you can't go wrong with at least trying it out for a test run instead of an instant commitment. Not too mention - their customer service is top notch! I love working with Customer Fields - they help make me a better merchant!

Over 1 year using the app
October 28, 2015

It does what it says it does. It comes with a simple instruction that's easy to install. It's in line with my lines. Thanks and keep it up.

Lines Of Lila
Over 1 year using the app
May 10, 2017

This is the only app that allows my customers to upload a document and send it right to me via email. Great app. Great Customer service.

United States
Over 1 year using the app
April 4, 2021

All I can say is try it, you WILL like it. If you need complex customer fields (serial numbers, date of purchase, toggle entry, image upload, etc.) for your business this is the best out there for Shopify

United States
Over 1 year using the app
Helium replied April 5, 2021

"best out there for Shopify" ... we like the sound of that! Thanks for the great review 🎉

Edited January 14, 2020

So far I am very happy with this app. It was easy to set up and use. The support has been fantastic they respond in a timely manner.

United States
Over 1 year using the app
Helium replied January 23, 2020

Glad to hear it! Thanks for the good feedback. :)

Edited February 26, 2020

Extremely powerful and versatile app and sterling customer support, Kyle went above and beyond the call of duty to help me, even before I installed the app

Druids Garden
South Africa
Over 1 year using the app
Helium replied April 13, 2020

Thank you so much for the excellent review! I'm glad you mentioned your experience before installation... this speaks to the human-centric nature of our company and our deep care for those we interact with in this digital space. ❤️

November 7, 2018

Great customer service and very easy to use!
The team is extremely responsive and helpful :) Highly recommend these guys!

Hong Kong SAR
Over 1 year using the app
March 16, 2019

This app allowed us to create a custom drop down menu on our sign up form and customer profile page. Easy to use, easy to configure.

Celebrate Vitamins
United States
Over 1 year using the app
Edited January 23, 2020

Cool and easy to use App!!! It's also good if you don't like the ReCaptcha from Shopify during the registration. You can deactivate ReCaptcha with this App (or you can use it). Easy to use translator for every language, so it will work for everyone. And: During the registration you can register much more fields as with the normal registration. Fields they are maybe also very important from the beginning for your customers, like Company-Name (for e.g. a later valid Company-Bill , VAT and/or TAX Numbers at the Bill add so on. And customer has to repeat his Password before registration what makes also sense at all. We really like :-) Stefan

Over 1 year using the app
Helium replied January 23, 2020

Yay! Thanks for the review. :)