Reviews (375)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating applications, enhancing customer registrations, and managing data efficiently, particularly in B2B and wholesale settings. Key features include custom forms, conditional logic, and Shopify Flow integration. The ability to approve registrations before account creation is especially appreciated. Merchants also commend the reliable, user-friendly interface and exceptional, responsive customer support that provides tailored solutions.

Edited January 26, 2021

Customer Fields allows our site to be invite/member only and is key to our web operations. The functionality is great. We have had a few issues but Katelyn has been FANTASTIC. We have only great things to say about Customer Fields.

South Cypress
United States
2 months using the app
Helium replied January 26, 2021

This is incredible feedback and so kind of you! Thanks for bringing those issues to our attention so we can address them promptly. ❤️

June 20, 2019

Excellent customer service. These guys are always willing to help, no matter how small or complex the question. Highly recommend this app!

swiig
United States
2 months using the app
October 27, 2016

I was looking for the best customer app out there and I finally found it! Not only is the app easy to use but its highly functional, and interactive also. This app allows you to easily capture and organize your customers data easily and effectively, Additionally my interaction with the dev team has been a delight they are extremely responsive and very helpful. If you are looking for the best customer capture app/plugin for shopify, this is your app!

Schandra
United States
2 months using the app
December 20, 2019

We've been using this app now for a few months, so far we have found this solution the best out of all others out there we tested. NOW they have just released a new update that is really amazing, with conditions and rules that fit right into the registration or customer account, or anywhere you want on your site. The backend is really user-friendly, really clean and high functionality and the team are one of the most helpful out there on the block! Get them now! I highly recommend to anyone in e-commerce!

HALM Straws
Germany
2 months using the app
Helium replied December 23, 2019

Thanks so much for your thoughtful review, and for the recommendation! It's great to know that you're enjoying the new version and its features. Be sure to ping our support team if any questions come up :)

March 11, 2017

Awesome support and great product... I know nothing about coding and these guys are quick at helping out. Thank you :)

Sacred Llama
United Kingdom
2 months using the app
November 14, 2022

We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!

Save The Duck USA
United States
2 months using the app
Helium replied November 15, 2022

Excellent use case, thanks for sharing!

June 19, 2023

Works well with shopify metafields. Importing customers very easy. Design / integration is straight forward.

Kent Veg Box
United Kingdom
2 months using the app
Helium replied June 20, 2023

We love customer metafields! Glad the app is working well for you. 😄

October 23, 2017

Customer service is second to none, installed the app and required a quick theme update which I could request via in app chat and Superstar Chelsea had me up and running in minutes. Such good service and the app works a treat!

Netpharmacy
New Zealand
2 months using the app
October 20, 2022

The support team was so helpful and so easy to use! They also reply quickly then.
Thank you very much!!

orosy
Japan
About 2 months using the app
Helium replied October 25, 2022

We're always happy to help if and when you need a helping hand 😇

Edited May 12, 2016

Okay, that was TOO easy.

The only thing (and it's a tiny thing) I'd add to make it five stars is to be able to change the URL in the address bar instead of "/customr".

Thank you so much! :)

A Better Quest
United Kingdom
About 2 months using the app