Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing customer registration and account management, particularly in B2B and wholesale. It offers extensive customization, surpassing Shopify's default capabilities, with features like custom forms, data management, and automation. The app is noted for its reliable performance and responsive support, which significantly improves business operations and customer service.

December 12, 2017

Amazing support and helped me out to make real my wishes!

I still don't know how is it possible that someone voted 1 star.

Vote: 10+ or A++++++++++++++++++++ :D

Virtuamagic
Italy
Over 1 year using the app
April 17, 2018

Life saver! We are a wholesale/trade only company so we need buyers to provide us with a seller permit before they can shop on our site. Before, we were taking sellers permit numbers by people inputting them. This caused so much spam and filtering through them was a headache. Now we have them upload a picture of their sellers permit at account creation and its not only reduced spam accounts to virtually zero but it also helps us keep better track of accounts being created, approved, etc. LIVE SAVER! Thank you!

Lara Fashion
United States
Over 1 year using the app
April 20, 2023

We just needed a simple way to add customer account verification to our registration form, and this was it!

We have close to 200k customers imported from our old store, and I was afraid that this would put us into a price tier that was too much for the simple feature we were trying to add, but I spoke with their customer support and they assured me that we could still use the lowest tier since we're not using all of the customer management features that this app offers. The sign up forms will still work and we won't get bumped up to a higher tier automatically.

Customer support is quick and friendly and easily answered all of my questions. We'll definitely keep this in mind if we do end up wanting to get into some of the more advanced features of this app. We appreciate you!

Sock Dreams
United States
Over 1 year using the app
Helium replied April 20, 2023

We appreciate you too! 😄

I'm so glad we were able to make your migration to Shopify just a little bit less of a headache with our email verification feature ✅

Edited May 12, 2016

Okay, that was TOO easy.

The only thing (and it's a tiny thing) I'd add to make it five stars is to be able to change the URL in the address bar instead of "/customr".

Thank you so much! :)

A Better Quest
United Kingdom
Over 1 year using the app
August 9, 2019

These guys are absolutely amazing. Highly recommended!

We installed the app to customise our registration form and it is everything we needed and more! Great configuration and user-friendly admin area coming at a very reasonable price.

The support Kyle provided was beyond our expectations too. He worked on integrating the registration form and making it consistent with our theme at no extra cost. He was very professional with friendly and supportive attitude from the beginning.

HavFloorsDirect
United Kingdom
Over 1 year using the app
Helium replied August 12, 2019

Thanks so much for the review and recommendation! We're quite proud to be a part of your store :)

March 15, 2023

Helium Customer Fields app's best for create customer sign-up forms as unique as, and save custom data to customer accounts. The support're nice and fast helping.

PlanToys Thailand
Thailand
Over 1 year using the app
Helium replied March 16, 2023

Thanks for taking time to submit an app review!

January 21, 2019

We absolutely love this app! Support has been great as well. We were looking for a way to create beauty profiles for our customers, and we've been very happy with what we've been able to accomplish with Customer Fields. All-in-all, great app and great support.

Petit Vour
United States
Over 1 year using the app
June 23, 2018

Customer Fields not only does most of what I need, but those areas where it doesn't, their support team is ready to help wherever they can. Very impressed to say the least. Would highly recommend to anyone needing more customer fields and would like world class support. Thanks for all of your help Chelsea!

Mapjumpclub
South Africa
Over 1 year using the app
February 17, 2016

Worked as simple as they say - and tested perfect!

Trologo Brandable Domains
United States
Over 1 year using the app
May 9, 2017

App works like a charm! Response from their support team was very prompt, usually within 24 hours. The free app install/ theme update is a huge plus!

Ooze
United States
Over 1 year using the app