Worst SaaS experience I've had in the past 7 years running my company. When we started using DEAR Systems the costs was $40 USD per month. When choosing a SaaS provider for anything, you actually make a huge commitment and have to put a fair bit of trust in the provider. We had to integrate DEAR with various other services such as Xero. We created an internal knowledge base how to use it for common use cases, had initial set up costs, etc. We then populated it with years of data. Basically we were stuck with DEAR for life. Once we were fully locked into the system, DEAR made the absolutely outrageous move to increase their pricing from $40 USD per month to $375 USD per month for us. Unlike literally any other SaaS provider in the world, they did not grandfather existing customers with the original price, but raised the prices on everyone. In my opinion this is a predatory business practice. Price increases are fine - increase the price by 20% if you must, even on existing customers. But 10x from $40 to $375 combined with the extremely strong lock in? That honestly borders on being a scam. Now today what prompted me to write the review was another price increase by almost double from $375 to $625! As if this wasn't bad enough, DEAR Systems did not even announce the price increase but just started billing us twice the amount. DEAR Systems clearly hates their customers and can not be trusted. We'll be moving to a different provider as soon as possible!
We're paying thousands of dollars a month for broken functionality promised by the platform. Every month a critical fix for their native Hubspot integration is promised but never delivered. We strongly suggest merchants look elsewhere. Counting stock by hand would be more effective than using DEAR Inventory.
Pine Street Clinic
DO NOT USE IF YOUR BUSINESS INVOLVES SALES TAX. There are two major issues with DEAR Systems: The first is that their system is simply not reliable when it comes to sales tax (and frequent changes made to their system often breaks any sales tax matching that was already set up). On MORE than one occasion, these sales tax changes has resulted in thousands of transactions that required manual review/updates. The second, more unforgivable problem, is that once you sign up, it's painfully obvious that the well-being of your business doesn't actually matter, which appears to be a tone set from the top; we've certainly been disappointed on numerous occasions by co-founder and director Alexei Piltiaev's shocking lack of professionalism and respect and it would appear everyone else is following his lead. If you do make the mistake we did and sign up for this service, here's a pro-tip: When things go wrong and their team ignores you, the best way to actually get them to respond is post a negative review here. While your business doesn't matter, their star rating here sure does.
The Everleigh Bottling Co.
We run up to 4 different channels into DEAR inventory, with the majority of our sales coming through Shopify. We integrate through StarShipIt in addition to this giving us a flawless end to end solution. The result is only as good as the work you put in to integrate these platforms, but it's one the easiest and fastest you'll find backed by a strong and responsive support team. We're tried others, but once you reach a certain size, you'll be glad you went with a comprehensive solution.
Wonderland Gift Shoppes
DEAR really helped us integrate our inventory with Shopify. The cost is also very reasonable. Would recommend.
Very good software. The best part is the team will look at enhancement requests for new features and add them into their development. Make's our life a lot easier...
WPL Bike Canada
I have been using DEAR for my manufacturing CPG business and it is a fantastic piece of software. I would recommend it to other CPG companies.
This is by far the best app to manage inventory, PO, sales, assembly and productions. It saved us tons of times. The customer service has been stellar ! I highly recommend this app for anyone who wants a solid inventory management systems
This app works quite well -- keeps inventory quantity updated, pushes Shopify sales over to Dear, allows me to bulk list inventory from Dear to Shopify. Features I wish it had: 1) a way to push over search engine listing previews. 2) a way to easily associate a Shopify purchase with an existing customer in Dear. If the customer enters their name or company slightly different than last time then a new customer is created in Dear. Not a big deal but somewhat frustrating if you care about customer purchase history. Overall, I'm pleased with this integration.
Taken Care Of
We upgraded our inventory system from unleashed to dear two months ago. While it did take a little bit of learning initially, the saving Grace was our sale rep Kevin. He offered us daily one on one support with our questions and walked us through ever step of the way no matter how small the issue or question was. Every road block we came to always had a solution and we couldn’t be happier with the result of changing over. It has taken a lot of confusion and time off our hands. We couldn’t recommend Dear more.