Cin7 Core

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

The onboarding help has been great. We migrated from Orderhive and Atulya went above and beyond to reduce the pain from migrating. She was very patient and helpful getting us up and running. We're still getting up to speed as Core has different functionality. In some cases more robust than Orderhive however there are some things in Orderhive , like one central place of truth for product information (eg prices) that pushes to all 3rd parties.

App is ok and does the essential functions of inventory management. Has lots of integrations. Its quite expensive though for an SME with a lot of tools that aren't necessary and the interface can be a little complex to work with. Support also need a bit of pushing to get to the heart of issues and responses can be poor at times. Reporting module needs some work.

After a full Trial Period with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels (in which we generate our own invoices). Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items are sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well. Though we have only be using it for under a month, DEAR has so far lived up to our wish list with flying colours; I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team!

Earlier this year we made the nerve-wracking move to an inventory management system. After a lot of analysis we decided on Dear Systems. The support we received during set up was great, and the ongoing support I have had to iron out legacy issues has been fantastic. Having Dear Systems in place now means we don't oversell our products and can manage stock so much more efficiently.

I have been searching for an inventory and customer order solution to be able to manage everything from one place for all our eCommerce stores. After tons of research I decided to go with DEAR. Not only do they provide the services I have been looking for but they offer so much more and they do it well. I am very pleased with their service and all the features and will be using their service for years to come.

Luckily we chose Dear Systems over Tradegecko for our second business.

This is how an inventory management platform should work. It's easy and intuitive, and customer service is fantastic.

To be fair, Tradegecko is easy to use as well, but unfortunately the data does not synchronise between Shopify/ TG/ Xero consistently and we have to spend many hours manually reconciling sales.

Dear systems has caused us no headaches which is what you want as a small business owner.

We implemented the DEAR - Shopify integration recently, and so far, great! The integration was easy to implement, and the solution is easy to use. We now have visibility of all orders and inventory, from multiple channels, in one place. Having the automatic pull through has not only removed a tedious and time consuming manual process, but has reduced human error related to stock availability, customer terms, and fulfilment. We can also see sales performance across all channels in once place, helping us to make better business decisions.

Dear system is a great app. There support team is extremely good and they get back to your inquiry pretty fast. They also have been trying to accommodate some ideas that we had which we think can work very well as new additions to the system. I have worked with few other system before switching to DEAR and I am extremely happy I made this decision.

We would be absolutely lost without Dear. I don't even know how other businesses run without Dear. I opened a B&M + ecommerce store with zero business background or retail experience, and from Day one Dear has been completely intuitive. It has been the go between step from Shopify to Quickbooks Online that allows my bookkeeper to keep up with everything without me ever needing to actually log into Quickbooks (because I don't understand the first thing about accounting). At the same time, Dear allows me total control over our inventory, down to details like creating BOM, buying in cases and splitting those cases, etc. It allows you to use FIFO, FEFO, track expiry dates, track supplier prices, track cost of different variants over time, track margins, everything! And it allows me to import sales orders and clean them up in Dear, which I love. I basically don't directly update anything in Shopify. I do it all in Dear and sync it into Shopify. I LOVE LOVE LOVE Dear. And best of all - it's actually affordable. And they update it all the time! I can't say enough about Dear. It blows all the crappy competition out of the water!