Cin7 Core , 67 reviews
It allows you to monitor inventory more easily. It also integrates very well with Xero. The support team was very accommodating and helpful with their knowledge of the app, even though we encountered some issues. The downsides for me are:
1. Having to use the Messenger app for support.
2. if you allocate a credit note to a supplier invoice on Xero it won't sync to DEAR.
3. It doesn't push changes to a Shopify order across to DEAR.
Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers.
No escalation channel, no account manager support.
We are a customer for last 3 years but now looking for replacement.
Stay away. Invested in help in set up but cant get any help from CIN 7. Cant even contact support, waiting on replies on tickets. No phone number, no easy way to chat. Person initially helping disappears as soon as one subscribes. Overly complicated. Already searching for replacement
Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.
Very useful in integrating sales from Shopify to other accounting software. Also makes inventory monitoring easier. We encountered some issues though but the support is very accommodating and helpful with their knowledge of the app.
Better than Tradegecko that we were using before. I like the ease of use. However, I think the extra $50 per additional user is too steep, and DEAR also charges ala carte per integration with 3rd party application too. This is both good and bad. You just need to evaluate your cost structure before you sign up. Overall, I would recommend it.
New to DEAR so early days yet. The onboarding service was great, really happy with the service provided. A couple of glitches but generally a positive experience. Been up & running for week now & couple of things could be better/simpler particularly around importing data for sales orders. But for an off the shelve program its ok. But based on service to date I'm going 4 stars!
DEAR connects seamlessly with Shopify, very easy to manage transactions, inventory movements and fulfillment processes. The interface is really user friendly and the learning curve isn't steep at all. Really simple to get things going. I have two feedbacks though:
1 - Email support answer times: given we're in Toronto, it's a bit of a problem when support is mainly active outside of working hours. I'm not saying that they only respond then, it's just that I usually loose a day with the majority of my issues - send an email during the day, get an answer by 8pm, start fixing it next morning. It's not bad, but it could improve. I understand there are other ways of connecting with their support, but email is still the go-to communication method for us.
2 - reporting capabilities and more specifically related to inventory transactions, There isn't a built in report that shows me which FG transaction was used to fulfill which SO, for example, which is crazy, considering I have auto-assembly enabled and there are notes on each FG showing which SO that FG was created for (when the FG was not actually used for that SO). Auditing can be a real pain.
UPDATE 18/7/23: After being with DEAR from their very first year and supporting them from the beginning, we are now facing a huge increase in our monthly fee with short notice, so will be cancellling our subscription. Dissappointing service now they are Cin7.
Looked at quite few inventory systems before going with DEAR. Lot to like about it. The product upload from Shopify and subsequent integration, the logical way the fulfilment process is presented and flows, and barcoding. There have been a few smaller issues and suggestions along the way, but the response has always been swift and for the most part resolved quickly. Think there is also more upside with further refinement of some processes in development. In summary I would recommend it.
So far, DEAR's email ticket response time has been under 24 hours and the replies have resolved issues to my satisfaction, even when it takes a couple of emails...