Cin7 Core , 67 reviews
Recently after the merger with Cin7 (previously dear system), the support and issues have increased. We have a major bug in product integration for last 5 weeks and still waiting for resolution. For them it is not a priority and no proper work around provided. Not sure if this is faced by any other customers.
No escalation channel, no account manager support.
We are a customer for last 3 years but now looking for replacement.
Stay away. Invested in help in set up but cant get any help from CIN 7. Cant even contact support, waiting on replies on tickets. No phone number, no easy way to chat. Person initially helping disappears as soon as one subscribes. Overly complicated. Already searching for replacement
Thanks Raed for excellent customer service! He helped me step by step to understand the process and was very patient with me.
I have been searching for an inventory and customer order solution to be able to manage everything from one place for all our eCommerce stores. After tons of research I decided to go with DEAR. Not only do they provide the services I have been looking for but they offer so much more and they do it well. I am very pleased with their service and all the features and will be using their service for years to come.
Luckily we chose Dear Systems over Tradegecko for our second business.
This is how an inventory management platform should work. It's easy and intuitive, and customer service is fantastic.
To be fair, Tradegecko is easy to use as well, but unfortunately the data does not synchronise between Shopify/ TG/ Xero consistently and we have to spend many hours manually reconciling sales.
Dear systems has caused us no headaches which is what you want as a small business owner.
After I left a negative review, the DEAR Systems team followed up with me to solve the problem I had pointed out
After considering several inventory systems like Trade Gecko and Unleashed we finally decided on DEAR. Even before we signed up the support and help we got from Kevin at DEAR was amazing.
We had lots of questions over our trial period, which Kevin patiently resolved.
We are in the process of switching over shortly and am sure that experience then will be as good as it has been so far.
The integration with Shopify and Xero works really well!
We migrated from Tradegecko to Dear Systems a few months ago, and have not looked back. Please see our review of Tradegecko for an idea of the frustration we had with them.
Dear Systems works well for our business. We have not had any major issues with the synchronisation process between Dear, Shopify and Xero, and when we have had small issues or queries, they have always been resolved very quickly. We actually even got to meet a Dear Systems expert in person, who was very friendly and knew exactly what the best solution was.
Very good software. The best part is the team will look at enhancement requests for new features and add them into their development. Make's our life a lot easier...
This app works quite well -- keeps inventory quantity updated, pushes Shopify sales over to Dear, allows me to bulk list inventory from Dear to Shopify. Features I wish it had: 1) a way to push over search engine listing previews. 2) a way to easily associate a Shopify purchase with an existing customer in Dear. If the customer enters their name or company slightly different than last time then a new customer is created in Dear. Not a big deal but somewhat frustrating if you care about customer purchase history. Overall, I'm pleased with this integration.