The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The Everleigh Bottling Co.
We run up to 4 different channels into DEAR inventory, with the majority of our sales coming through Shopify. We integrate through StarShipIt in addition to this giving us a flawless end to end solution. The result is only as good as the work you put in to integrate these platforms, but it's one the easiest and fastest you'll find backed by a strong and responsive support team. We're tried others, but once you reach a certain size, you'll be glad you went with a comprehensive solution.
Wonderland Gift Shoppes
DEAR really helped us integrate our inventory with Shopify. The cost is also very reasonable. Would recommend.
Very good software. The best part is the team will look at enhancement requests for new features and add them into their development. Make's our life a lot easier...
WPL Bike Canada
I have been using DEAR for my manufacturing CPG business and it is a fantastic piece of software. I would recommend it to other CPG companies.
This is by far the best app to manage inventory, PO, sales, assembly and productions. It saved us tons of times. The customer service has been stellar ! I highly recommend this app for anyone who wants a solid inventory management systems
This app works quite well -- keeps inventory quantity updated, pushes Shopify sales over to Dear, allows me to bulk list inventory from Dear to Shopify. Features I wish it had: 1) a way to push over search engine listing previews. 2) a way to easily associate a Shopify purchase with an existing customer in Dear. If the customer enters their name or company slightly different than last time then a new customer is created in Dear. Not a big deal but somewhat frustrating if you care about customer purchase history. Overall, I'm pleased with this integration.
Taken Care Of
We upgraded our inventory system from unleashed to dear two months ago. While it did take a little bit of learning initially, the saving Grace was our sale rep Kevin. He offered us daily one on one support with our questions and walked us through ever step of the way no matter how small the issue or question was. Every road block we came to always had a solution and we couldn’t be happier with the result of changing over. It has taken a lot of confusion and time off our hands. We couldn’t recommend Dear more.
Automating our processes and inventory systems was priority for us to help us focus on the areas of our business that matters. Working with Dear was so easy and the level of care and dedication by the account managers to help us determine our path with Dear was so very much appreciated. We're looking forward to exploring more that we can do with the platform.
Evolve Skateboards USA
Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end"
Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help
Thank you for your review. We process orders from 1000+ Shopify shops on a daily basis without any problem. The issue you are facing is caused by ShipStation as there are errors triggered by them. We do our very best to support our valuable customers by having a dedicated Technical Suppor Team to analyse and provide timely feedback on any technical issues. Our technical team has been working alongside you with the issue you have been facing. Please note that ShipStation is a third party application that is beyond our control.
To help our customers, we have been aliasing on behalf of our customers with ShipStation to get the issues fixed. I would request you to reach out to them regarding the ShipStation issue you are facing.
Please feel free to contact us via email (firstname.lastname@example.org) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.
The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you.