It simply doesn't work
When you add your products into your cart
Everything seems to work very well
And once you want to check out, the customer finds itself with the non-discounted price lol, what a great surprise for them
Life Hack District
I really like Booster Apps, but unfortunately this one completely broke my store. Most notably it broke my quantity selector so it could never be more than 1, but also completely changed my home page format to the original one - pretty frustrating. Hopefully they will fix it as I see other reviews with similar feedback lately. Strongly recommend you save your theme code before installing!
Hi Craig, I'm so sorry we let you down here 😞While I can see that everything has been resolved with your store, we have sent a couple of emails yesterday to discuss how we could hopefully turn around your experience here. If you'd like to email firstname.lastname@example.org, I'd be happy to help in any way I can.
fuc*** app.. installed something in my code, now my "shop" and "home" button on bottom is gone.. fu** this app i hate it, now i need to move to shopify support team to ask where is the problem. never again!!! ( i use gempages)
Hi there, so sorry to hear you've had issues with the app. It looks like we've identified a compatibility issue due to a gempages update that we're currently looking into. I will follow up via email once we have more information. Cheers, Stuart
Can you imagine!! I spent months working on my store and I was ready to launch. Their app wasn't working and I tried to fix the bug by following what their instructional video advised. Guess what happened!!! MY WHOLE STORE DISAPPEARED!!!! ALL OF IT!! AND THERE IS NO ONE AVAILABLE TO HELP!!!!1. I DON'T EVEN WANT TO GIVE ONE STAR!!
Hi there, I'd be more than happy to help identify the issue here. I can't seem to find a support ticket for this. If you'd like to email email@example.com we'll have someone look into this right away.
The worst app ever. Discounts don't work for multi currency and subtotal discount doesn't appear on the cart page. Reached support one week ago. First, they told me there was a problem with my multi currency app, so i changed it with the one they recommend. Nothing changed. Then they told me that probably some other apps were not compatible with this one, so to check without them and remove all the code. I did it but still the app had the same issues, now i deleted the app to replace it and left some code. It's simply shocking for the most expensive tiered pricing app only. At least you expect that would work properly. Also if you revert cart settings you will lose all the editing made on your theme, simply crazy. Shopify should ban this vendor and app, 80% of positive review are from people who have just installed the app. Worst experience ever
This app requires a non-ajax cart type. Fine. When deleting the app and switching back to a Modal style cart, it left code and I cant remove it without paying for it.
Who runs this app? I contacted support because discounts did not work when checking out in certain currencies. They asked me to change my currency converter to the one they recommended, I contacted my currency exchange support team then and they told me to ask shopify. I contacted shopify and they indeed told me the problem is with this app. I will be removing and switching ASAP. I removed my old currency converter too and changed to the one they suggested, NOT WORKING! Customer support has IGNORED my emails for 10 days now. No thank you, my customers do not wait 10 days.
Update: After the review they reached out to me and gave me a free for life plan due to the "misunderstanding" and they promised to fix my issue. Got the free plan, waited a few days only to find an email today saying they didn't support multi-currencies which to me sounds like UTTER B******T! I checked my orders, they COMPLETELY broke multiple currency support for the currencies that WERE working fine before I contacted them. I had to refund a BUNCH of customers this morning, deleted this app and have found alternatives. Not to mention, I got another email today (a reply from the chain of emails that started from before I posted this initial review) of another customer service agent telling me I cancelled my plan a few days ago and THAT is why it was no longer working.
I wanted to laugh out loud. Not only did I have their free for life plan that was in the chain of emails which should have been read, but the discounts were working, only EXCLUSIVELY for USD now. Of course, according to my orders the support for the currencies that were working stopped on SUNDAY, I was only informed on MONDAY (apparently that they never worked or supported multi-currencies, but they did).
It take 10 seconds to load discount? it is randomly, so this bug is very harm to my biz.
If you can not fix it, I will delete it.
Hi there, I'm so sorry for the hassle caused here 🙁 We were performing a server upgrade on Sunday Morning which caused there to be a slight delay for a short while.. I've gone ahead and sent you an email to open the conversation up if you'd like. Once again, my apologies for the inconvenience caused.
Stuart - Booster Apps
The app itself is good but their support is non-existent.
In the beginning I've had a technical issue that prevented the discount codes from working when entering them via the cart page and it took them very long to fix it, then I simply asked them to make a small part of text bold, which I'm sure would have taken them 2 minutes to adapt. 2 weeks later it's still not done and not even an expected time window.
Their email address is a black box and if they happen to answer after more than a week they either ask a useless question that was already solved before, misunderstand something that you wrote them or answer your questions only partially and then you can wait another week for a reaction.
If you're spending a lot on ads I wouldn't rely on them.
Update 26.09.19: About 2 weeks after the review there is still no reaction from them. It's impossible to get any support from them. I'm losing my patience and am amending my review from 2 to 1 stars, as it's starting to get ridiculous.
Firstly, there are MANY bugs with the app. Customer support is horrible. They did not respond to me after several days, so I had to send out a second email (for a VERY important issue/bug that needed to be resolved urgently). They finally responded but failed to resolve the issue. I uninstalled their app and will never download their products again. Also, SNEAKY pricing. They charge you based on the type of shopify plan you have. They never even mention their pricing tables, you have to dig that up yourself. Horrible vendor and terrible customer support + bad app with too many bugs. Avoid this junk. I promise you that you won't have a great experience. Not sure why shopify even allows them on here still...