Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

March 28, 2024

Ralla was very helpful and professional resolving my issue . You're awesome and made this a very easy process. Thank you!!

Wechoosesmart
United States
7 days using the app
DSers replied March 31, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 2, 2024

The help i've got from Selena was incredible. She helped me solve my problem really quickly and i am really satisfied with her service.

DoggyDream
United States
3 months using the app
DSers replied February 3, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

March 16, 2024

Sherry provided exceptionally high-quality responses and even more. The speed at which I received my answers was perfect! I hope to deal with this person again for my other requests! I highly recommend.

RioPaws
France
3 days using the app
DSers replied March 17, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 26, 2024

needed help in fulfilling my order and Krystal really did a good job by providing quick solution

Modern Hub
Canada
3 months using the app
DSers replied January 28, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

December 29, 2023

I had been racking my brain trying to sort something out for what seemed like forever and Wendy had managed to resolve my issue in no more than 5 minutes. I wish that I would have asked sooner as this made my life far less complicated in doing so!

Archer & Arrow
United Kingdom
7 months using the app
DSers replied January 3, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 30, 2024

Vivian was so helpful and went above and beyond in helping me with my issue as well as providing additional information! She was very fast and kind! Thanks Vivian!

Tech Touch Shop
United States
6 days using the app
DSers replied April 1, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 15, 2024

I had a really good experience with someone at DSers when they helped me connect my account to an Aliexpress account. Lucia was really patient with helping me when I could not link them and did it for me. Thank you Lucia and the whole team for the support

Fluxify
United States
3 months using the app
DSers replied January 17, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 19, 2024

Hi,
I wanted to make you aware of the superb service that Ralla provided. Very knowledgeable, courteous, and very responsive to my questions.

Epictetus23
United States
Over 1 year using the app
DSers replied January 21, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 13, 2024

My support agent was Eden,
Im very happy about the support I got from him/her.

The replies were fast and the rips on order fulfillment were
very satisfiying!

All the best!

Dinaris
Netherlands
7 months using the app
DSers replied January 15, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 3, 2024

Just recently had a query from Dser customer support. The agent's name was Sandy. She was very quick and polite in her responses. May God Bless you

Appreciate the service!!!

My Store
Pakistan
12 days using the app
DSers replied March 4, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team