Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are particularly beneficial for new dropshippers. The 24/7 customer support is commended for quick responses and effective solutions. The app also offers a free unlimited plan and a live chat feature for immediate assistance. It's recognized for simplifying product sourcing and order fulfillment, allowing merchants to focus on business growth.

November 5, 2023

The app is great and easy to use, but whats better is the custommer support. I can without a doubt say that the customer support that i got was the best support i have ever gotten on any website in years. You could really feel that you as a customer are important to Dsers. Even thought the app is easy to use, as i said, there can be times when you need help becasue you dont understand how the app works, but in that case you can always contact the support team as i did, and get the greatest support there is.

THANK YOU OLIVIAAAAAAAAAA FOR THE HELP!!! shes the best, definitely deserves a rais.

LampStudion
Sweden
7 months using the app
DSers replied November 6, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 9, 2023

Selena from customer support was amazing at answering the questions I had. I highly recommend her.

Blossom Reflections
Australia
8 months using the app
DSers replied December 11, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 29, 2023

Irene is an exceptional customer service agent at Dsers. She was very helpful in resolving my account issues and provided me with prompt and efficient service. Her professionalism and expertise were evident throughout the interaction, and I was impressed with her ability to handle my concerns with ease. I would highly recommend Irene to anyone looking for top-notch customer service at Dsers.

Millennial's Bay
United States
3 months using the app
DSers replied November 30, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 18, 2024

great customer service

Noxtris
Austria
About 12 hours using the app
DSers replied March 19, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

January 29, 2024

Cynthia very helpful (:

Lullo
United States
About 1 month using the app
DSers replied January 30, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 3, 2024

para empezar fue muy eficiente y amable lucia me ayudo mucho en mis dudas excelente servicio y fue una excelente experiencia gracias saludos

ARTICULOS INFINITY
Mexico
9 days using the app
DSers replied February 4, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 30, 2023

DSers Support agent Eden was very fast with fixing a bug i was experiencing. Very grateful for DSers support. I will continue to use DSers thanks for its service and fast support ;)

GlamBare
Japan
5 days using the app
DSers replied January 3, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 26, 2024

La asistencia ha sido perfecta resolviendo un problema de pago de un producto que se había quedado pendiente por no tramitarlo por dsers al completo, me ha ayudado a dar pasos atrás y completar el pedido

muchas gracias

RetroGear
Spain
About 2 months using the app
DSers replied January 28, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 30, 2023

My customer support agent Sandy was very very helpful and sorted my issue out straight away! Very quickly and efficiently and I really appreciate the help i received. I am highly satisfied with the help i received as i would've been really lost without it! Sandy also helped me understand a lot and fixed all of the problems i had, also gave me a few future tips and information which is so so helpful, thank you so much for your friendly and amazing help :) anyone who gets Sandy as their support agent is in good hands and will be helped perfectly! So so appreciated and saved my day.

Freedom Prints
United Kingdom
6 months using the app
DSers replied November 1, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

May 7, 2024

great

Cold Air Israel
Israel
8 months using the app
DSers replied May 8, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team