DSers‑AliExpress Dropshipping

The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!

Sylvia just gave me a huge help and even ''overdelivered'' my request, I appreciate so much that she was quick with the replies as well. I've never experienced such a good and helpful customer service like DSers before, they are great, working with real people at real time, not just robot with automatic and confusing replies.

Excellent customer service!

Just had assistance from Lennon on the chat line and so happy with the service. Over and above expectations.
Thx so much.
Shelley

Great app and great service by Marry

Fast and efficient assistance by LUCY! She explained how the app works and helps me to understand it easily. Thank you again LUCY!

very professional and very fast helped me a lot

"Exceptional Customer Support Experience with Eden – Above and Beyond!"

I recently on 12-31-23 had the pleasure of experiencing truly outstanding customer support from Eden, and I couldn't be more impressed. In a world where exceptional service seems increasingly rare, Eden went above and beyond to ensure my satisfaction.

From the moment I reached out for assistance, Eden demonstrated unparalleled professionalism, patience, and a genuine commitment to resolving my issue. What sets Eden apart is not just the quick and effective solution provided, but the level of care and attention to detail that accompanied it.

Eden's effectuve communication skills are impeccable. They not only addressed my concerns promptly but also took the time to explain the process in a clear and concise manner, ensuring that I fully understood every step of the resolution. This personalized approach made me feel valued as a customer and, most importantly, heard.

What truly stood out was Eden's willingness to go the extra mile. Instead of settling for a standard resolution, Eden proactively identified potential future issues and provided preventive measures to ensure a seamless experience moving forward. This proactive approach is a testament to Eden's dedication to customer satisfaction, and it left a lasting impression on me.

In an era where customer service can sometimes feel robotic and detached, Eden restored my faith in the power of exceptional customer support. Their commitment to excellence sets a benchmark that I hope other customer support agents will strive to achieve.

In conclusion, my interaction with Eden was nothing short of phenomenal. I am genuinely grateful for the outstanding service provided and the peace of mind that comes with knowing there are dedicated professionals like Eden ready to assist. If you're looking for customer support that exceeds expectations, look no further – Eden is the epitome of excellence in customer service!

P.S. I would also like to add the customer support agent Nephele for delivering assurance that all of my needs were met to the fullest as Nephele covered my additional concern!! GREAT JOB DSers customer support!!

William Watson
Your Healthy Adventure & More

I had the pleasure of dealing with Sally from customer service. Quick and efficient, she provided a 5-star service. Top-notch!

Rita está de parabéns no atendimento!