Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless integration with various platforms. It's praised for streamlining order management, robust inventory management, and enabling bulk order processing. The app provides real-time shipping updates and has a responsive customer support team. Merchants appreciate the free unlimited plan and efficient live chat feature, noting it enhances productivity and customer satisfaction in the dropshipping business.

January 5, 2024

Ralla was very helpful and answered my many questions and provided screenshots. Everything was well explained and has helped with my confusion and frustration. Because of him, I was able to prepare procedures. Thank you Ralla!

GeekGlowHub
United States
7 days using the app
DSers replied January 15, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

December 22, 2023

This is helpful,and the service is professional,she is Wendy ,beautiful name and give me professional service

SUGO
Hong Kong SAR
About 2 months using the app
DSers replied January 3, 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

December 17, 2023

very fast help with my problem, fast and simple fix from Sandy!

Tassarna
Sweden
3 months using the app
DSers replied December 18, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 10, 2023

Had some confusion about how the payment process worked. Sherry was able to walk me through it and clarify the process for me. Thanks Sherry for your help and your patience while I worked through the process. Very much appreciated.

77Gifted
United States
About 1 month using the app
DSers replied December 11, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 24, 2024

Eden fo muito amigal e super prestavel comigo sempre preparado para ajudar, excelente funcionario!

Jope Sales
Portugal
4 months using the app
DSers replied January 25, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

December 16, 2023

Awesome customer service. Well clearly explain and support. Thank you so much.

Lillie
New Zealand
Over 1 year using the app
DSers replied December 17, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

December 18, 2023

I'm frustrated with this SCAM!
They say that their FREE plan is free FOREVER with limited features, but that is NOT TRUE!
After some 2 weeks of using Dsers and importing products to my Shopify Store they started to make a popup window every time when I opened my Dsers account which said that my link to my Shopify store will expire soon (not saying when exactly). Total random, cause it is not true and there is no reason for that. So they give You options to Delete Your store from Dsers and lose all the work You have put inside Your stores products or to Relink store - which means You have to buy advanced subscription and have to start paying them monthly. Previously for some 2 weeks they were just disturbing me with this message but now they dont give even a chance to close this window, now I have to pay them or lose all my products. Such a waste of time with Dsers! They wont push me to start paid subscription earlier than I need to! So today Im looking for other options like Oberlo, AutoDS, Zendrop etc. So free forever means free for approximately month. Wrote to support, but as I understood from other reviews already - Dsers support is only waste of time.
Hate those Dsers scammers! Now I'm searching for other platforms.

Hands-On Toys
Latvia
28 days using the app
DSers replied December 19, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
The free plan will stay free forever, we currently have thousands of merchants on the free plan for months now. I'm sorry if you have misunderstood something.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

January 9, 2024

I had a connection problem, I contacted isak, he was great and too helpful.

PureLumiere
Belgium
3 months using the app
DSers replied January 15, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

December 5, 2023

Wendy was amazing! She not only helped me with my issues, but fixed the problem I was having and taught me how to do it correctly for next time!

Kylie Jean's
United States
4 months using the app
DSers replied December 7, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

December 7, 2023

My experience with DSers-AliExpress Dropshipping, with the help of Eden, went great! We resolved an issue with the suppliers that needed to be dealt with for me to send an order out to a customer. Eden's response to the situation was in a timely manner, and I appreciated the assistance for that. Hope to have more orders fulfilled with you guys along the way!

Ariel Lara, Reborn Illumina

Reborn Illumina
United States
3 months using the app
DSers replied December 11, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team