Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

January 30, 2024

Chrissy helped me so quickly with my questions! I'm looking forward to future interactions if I have more issues. Thanks!

Styrkewear
United States
5 months using the app
DSers replied January 31, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 10, 2024

Sherry from Dsers has been so helpful and friendly.
All my questions were answered promptly and efficiently and I have learned a lot in the process .

Thanks Sherry !

DOGOVAL
United Kingdom
3 months using the app
DSers replied February 16, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 21, 2024

i was having a problem with my aliexpress "supplier optimizer" feature it wasnt working and in seconds eden helped me out and found an alternative way better than other suppliers customer service happy with eden's service

Allgoods
Canada
About 1 month using the app
DSers replied January 23, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 23, 2024

Lucia was so quick to help with all of the questions I had at the time I needed. She was quick to respond and walked me through step-by-step on how to resolve the issue I was having. Great service, probably the best I've had with any app!!!

Danry Dee
United States
3 months using the app
DSers replied January 24, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

April 7, 2024

Rin was wonderful and patient in helping me, all my questions were answered efficiently and the instructions giving to set up my store was clear and precise! Rin was also very polite and happy to help! thank you again!

Pet Patch
United States
12 days using the app
DSers replied April 8, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 23, 2024

My problem was solved by Ralla. Excellent service, very fast and accurate. I recommend.

RUBY EXPRESS
Brazil
2 months using the app
DSers replied March 24, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

April 11, 2024

I was looking for a little icon to help me continue my mapping and could'nt find it. Olivia gave me a very fast and efficient help, I appreciate it so much! Thank you!

JOUONS&CO.
Canada
11 days using the app
DSers replied April 14, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

March 19, 2024

The app functionality is a lifesaver for dropshipping and ecommerce. I had a question i wanted to check with support and Alice was able to help add clarification in a matter of minutes for me. Great app, great customer support!

Canine Couture
Canada
About 2 months using the app
DSers replied March 20, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 7, 2024

I had a problem regarding an order, and I had Alicia from customer service helping me on it. It took multiple tries and a lot of time, but Alicia was nothing but kind and serviceable the entire time. She really helped me out, and even showed me how to fix it so I know for next time. Again great service by Alicia, and I highly recommend.

SleepNyx
United States
3 months using the app
DSers replied January 15, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

January 30, 2024

I had so many questions pertaining to Dsers and how to utilize certain features. Jenny was amazing in helping put my mind at ease and was very thorough and professional with answering any questions I had concerning doing drop shipping. Thank you again, Jenny for being patient and kind!

Baby Butterfly
United States
22 days using the app
DSers replied January 31, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team