Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

June 6, 2019

Can't say dsers is perfect. UI needs to be improved. But let's face the fact. It saves me hours of work. New tech? Cool

Owlcase
Hong Kong SAR
Over 2 years using the app
December 2, 2019

I was looking for a better app to fullfil my orders and DSers is excatly what I was looking for. No need to pay a VA anymore either so it also saves you a lot of money! Would recommend everyone to use it.

LustyLion
Netherlands
Over 2 years using the app
Edited May 2, 2022

Myra Gostei muito do suporte resolveu meu problema. atendentes super atenciosos , gosto muito do app e suas funcionalidades

Ofertas da Hora !!
Brazil
Over 2 years using the app
DSers replied December 9, 2020

Hi Ofertas da Hora !!,

Thank you so much for your review of our app and customer service. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 12, 2020

It was a very easy installation process. I managed to find new products and import them with the help of the extension without any problems. I can now focus on marketing and enjoy a quick and simple fulfillment process with DSers! Thank you!

BlackheadWizard
United Kingdom
Over 2 years using the app
Edited October 15, 2021

Very good app. helpdesk Jessica help me very much

KdoStore
France
Over 2 years using the app
DSers replied December 9, 2019

Hi there !

Thank you for your review and we are sorry to hear that you are facing issues.
1.For support issue you mentioned, we mentioned we will reply in a few hours in our auto reply. You can find most of the information in the blog we shared in auto reply.

2.We are currently not supporting the picture editing feature but we will consider to have it in the near future.

3.Migration from Oberlo sometimes fail due to Tech issue which can not be overcome at the moment. Thank you for your understanding about it.

4. About cashback , DSers only help to trigger the code and we do not ensure that all the traffic will be distribute to you since there might be a traffic highjack happens if you are using Chrome extensions. Please make sure to deactivate extension and clear cookies.

Hope it's helpful to you.

Have a nice day

Edited May 6, 2021

Très content d'utiliser Dsers. Le centre d'aide est super réactif. Mon problème a été réglé en moins de 30 min. Très satisfait ! Merci Zark pour ton aide !

Féréo
Estonia
Over 2 years using the app
January 9, 2021

I needed help on fulfilling orders with DSers and their customer support team helped me promptly and patiently, very friendly as well and solved the problem for me very quick. Definitely recommend! A good tool plus good service.

The Urban Deluxe
United States
Over 2 years using the app
DSers replied January 10, 2021

Hi The Urban Deluxe,

We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to be responsive and helpful to our users. Don't be hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited February 17, 2020

customer service is great. when i had some problems to get help, they came back to me very soon and solved my problems super fast. nice app.

TideCases
China
Over 2 years using the app
April 15, 2021

rach est top, réponse rapide et a comprit immédiatement ma demande. c'était mon premier contact avec le service client de dsers. j'ai été bien reçu.

Mon jouet nature
France
Over 2 years using the app
DSers replied April 15, 2021

Hi Mon jouet nature,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 14, 2023

Coloquei um produto do DSERS, o produto não entrou no meu shopify e ficou em processamento faz um dia. Por isso, não conigo colocar nenhum ouro produto.

paulistinhashop
Brazil
About 12 hours using the app
DSers replied September 18, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team