Easify Product Options Variant

Easify Product Options Variant

Reviews (503)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customization options, such as text boxes and file uploads, which enhance the efficiency of online stores. It features a user-friendly interface suitable for beginners and integrates seamlessly with Shopify, boosting store functionality and customer satisfaction. The customer support, with staff like Violette, Lin, and Charles, is frequently praised for being responsive and effective.

March 18, 2024

Easify is a very easy to set up and understand app and the functionalilty of it is great.

The support team are more than helpful, Net understood my request and helped me set up specialist option sets and price scaling which was a quiet unique request.

Couldn't reccomend them enough.

Pyjama Planet
United Kingdom
4 days using the app
Easify replied March 20, 2024

Thank you very much for taking the time to share your experience with Easify Product Options! We're thrilled to hear that you found our app easy to set up, and that you're pleased with its functionality. Our support team is dedicated to providing exceptional assistance to all our users, so it's fantastic to know that Net was able to understand your unique request. We strive to cater to the specific needs of each user, and it's encouraging to hear that we were able to meet your requirements. If you ever have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help!
Best regards,
Easify Team.

April 10, 2024

The team is super available to solve any problem. The app works perfectly and integrates with every theme. Highly recommend.

ICONAZERO
Italy
2 days using the app
Easify replied April 11, 2024

Thank you so much for your kind words and for taking the time to share your experience with our Easify Product Options app! It's amazing to hear that you found our team to be responsive to issues you encountered. Ensuring a seamless experience for our users is always our top priority, so we're delighted that the app works perfectly for you and integrates seamlessly with your theme. Your recommendation means a lot to us! If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

November 4, 2024

Easify is one of the best apps I've worked with in terms of product options, customization and customer support! I've been working with Lich and she has problem solved every issue I've had almost immediately. Love it so far!

Island to East Side
United States
20 days using the app
Easify replied November 5, 2024

Thank you so much for your fantastic feedback! We’re thrilled to hear that Easify Product Options has been a standout app for you in terms of custom product options, and support.

It’s wonderful to know that Lich has been able to resolve your questions quickly and effectively - she’s truly dedicated to helping our users succeed. We're delighted that you’re enjoying the app so far, and we look forward to continuing to support you. Thanks again for sharing your experience!

Best regards,
Easify Team.

January 1, 2024

Great app for adding custom tweaks to products, easy to use and with excellent customer service!

Iron Knight Gaming
New Zealand
About 1 month using the app
Easify replied January 2, 2024

Thank you so much for taking the time to share your positive feedback! Providing an excellent customer experience is our top priority, and it's great to know that Easify Product Options can met your expectations. If you have any further suggestions or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us, and we're grateful for the opportunity to serve you.
Best regards,
Easify Team.

April 5, 2024

Very slow customer service. I am waiting two days now for support. Not acceptable. Options are a crucial part of a shop, and customer service must be faster in case of issues. If you offer your app worldwide, then you have to offer worldwide customer service as well.

FromPicToArt
United States
5 days using the app
Easify replied April 7, 2024

Dear FromPicToArt Store Owner,
We sincerely apologize for the delay in providing you with the support you deserved. It's truly regrettable that there was a miscommunication within our team, resulting in us missing your last email. Please accept our deepest apologies for this oversight.

We've reached out to you via email to clarify the situation and address all your concerns regarding our app. Although we know that our response comes later than it should have, we genuinely hope that you would consider giving us another chance to make things right.

Your feedback serves as a vital reminder for us to continually improve our support procedures. We have already taken immediate steps to prevent such lapses from occurring in the future, so that we can serve you better.

Thank you for bringing this matter to our attention, and we look forward to the possibility of restoring your trust in us.

Best regards,
Easify Team.

March 9, 2024

Lin was an absolute weapon . Super fast and helped me with a theme issue. Legend!

Tokyo Takeaway
Australia
2 months using the app
Easify replied March 11, 2024

Thank you so much for taking the time to share your positive experience with our Easify Product Options app! It's great to hear that Lin was able to assist you promptly and effectively with the theme issue. Your kind words motivate us to continue striving for excellence in every aspect of our service. If you ever have more questions or need further assistance, feel free to reach out. We're here to assist you at any time. Thanks again for choosing our app!
Best regards,
Easify Team.

January 23, 2024

Great customer support! I reached out to their customer support and Hoang responded almost immediately and fixed my customization requests almost immediately!

Le Pom
Sweden
About 2 months using the app
Easify replied January 25, 2024

Thank you so much for taking the time to leave such a wonderful review! It's great to hear that you had a positive experience with our customer support team and that Hoang was able to promptly address your customization requests. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Easify Team.

March 13, 2024

Absolutely pointless free version. It limits a very basic feature, which is price per variant, to the point that the free version is completely useless. Is like I'm offering a free car but with no wheels, engine or steering wheel.

Ivy & Bark
United Kingdom
27 days using the app
Easify replied March 15, 2024

Dear Ivy & Bark Store Owner,

Thank you for sharing your feedback. We genuinely apologize for any frustration you've encountered while using our app, and we're committed to finding solutions that meet your needs.

We understand your concerns about the limitations of our free version, especially regarding the price per variant feature. Our aim with the free version is to provide essential functionalities for merchants, while reserving more advanced features, like the option price feature, for our paid plans.

We acknowledge that from a merchant's standpoint, this feature may seem straightforward to implement. However, behind the scenes, our team invests substantial effort to ensure that it functions seamlessly with every order and transaction in your store. Additionally, ongoing updates are essential to ensure compatibility with Shopify updates and themes, adding to the complexity of maintaining this feature.

Despite these limitations, we strive to offer a generous free plan. Unlike many other product options apps, we do not restrict the number of option sets or impose limitations on the number of products or orders to which custom options can be applied. Additionally, features like conditional logic, typically exclusive to paid plans elsewhere, are accessible in our free version. Furthermore, we provide in-app live chat support to all users, irrespective of their plan, ensuring timely assistance whenever you need it.

We understand that our free plan may not fully meet your requirements, but we sincerely hope you'll reconsider and give our app another chance to serve you. Our team has reached out to you via email to gather more detailed feedback and explore potential solutions tailored to your store's needs. Please check your inbox and allow us the opportunity to connect and assist you further. We're here to listen and resolve your concerns to the best of our ability.

Best regards,
Easify Team.

February 29, 2024

Super fast and friendly support for any problems. The app itself is also very easy to use. I can really only recommend it.

KRZPrints
Switzerland
8 days using the app
Easify replied March 3, 2024

Thank you for taking the time to write such a positive review for Easify Product Options app! Your positive comments truly resonate with our entire team, as we continuously strive to deliver exceptional support and user-friendly experiences. We encourage you to continue exploring and enjoying the app. If you have any further suggestions or encounter any difficulties, please do not hesitate to reach out to our support team. We are always here to assist you. Once again, thank you for your fantastic review and recommendation.
Best regards,
Easify Team.

April 25, 2024

Amazing and helpful support! Communicative and to the point, also is willing to wait patiently

FocusRat
Romania
2 days using the app
Easify replied April 26, 2024

Thank you so much for your kind words! It's great to hear that you found our Easify Product Options app and support helpful. Communication and efficiency are top priorities for us, and we're glad to know that we could meet your expectations. We always strive to ensure that every customer receives the attention and assistance they deserve. If you ever need anything else, don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.