Easify Product Options Variant

Easify Product Options Variant

Reviews (503)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customization options, such as text boxes and file uploads, which enhance the efficiency of online stores. It features a user-friendly interface suitable for beginners and integrates seamlessly with Shopify, boosting store functionality and customer satisfaction. The customer support, with staff like Violette, Lin, and Charles, is frequently praised for being responsive and effective.

March 29, 2024

Top help support, very responsive. I recommend this application

louloukid
France
26 days using the app
Easify replied March 31, 2024

Thank you so much for your kind words and for taking the time to share your experience with our Easify Product Options app! It's great to hear that you found our help support top-notch and responsive. Providing excellent customer service is one of our top priorities, and we're glad it made a positive impact on your experience. We truly appreciate your recommendation and we're here to assist you anytime you need it. If you have any further feedback or suggestions, please don't hesitate to reach out. Thanks again for choosing our app!
Best regards,
Easify Team.

February 16, 2024

Ive lost a lot of money with this app. For the majority of the orders, it doesn't charge my customers for the additional add ons.

Ronniefloweer LLC
United States
3 months using the app
Easify replied February 19, 2024

Dear Ronnieflower Store Owner,

We sincerely apologize for the troubles you've encountered while using our app. It deeply concerns us to hear about the financial losses your store has incurred, and we understand the frustration this must have caused.

Upon thorough investigation, we have identified that the issue you faced is not directly attributed to our app but rather stems from recent API updates implemented by Shopify. These sudden alterations have disrupted the accuracy of order pricing, leading to the omission of additional add-ons in many cases. Although these changes were beyond our control, we acknowledge our responsibility as our app interfaces with the affected API.

In light of this, we are committed to rectifying the situation and compensating you for any losses incurred. We have devised a more stable solution that is independent of Shopify's API fluctuations to ensure seamless order processing moving forward. We have sent you an email outlining the details of this solution, but it appears you may have missed it. We urge you to review the proposed plan and consider giving us another opportunity to address your concerns.

Your satisfaction is of utmost importance to us, and we are dedicated to assisting you in resolving this matter promptly. Please grant us the chance to regain your trust and demonstrate the improvements we've implemented.

Thank you for your understanding and patience. We look forward to your response and the opportunity to serve you better.

Best Regards,
Easify Team.

April 13, 2024

I've just installed the app for optional extra's on my product pages, and I have to say it's a very easy and user friendly application to use. I had some questions and the live chat team were so helpful in guiding me to getting the results I wanted!

Poésie by Julie
United Kingdom
About 2 hours using the app
Easify replied April 14, 2024

Thank you for sharing your experience with our Easify Product Options app! It's fantastic to hear that you found it easy to use for adding optional extras to your product pages. Providing a user-friendly experience is one of our top priorities, so it's great to know that it met your expectations. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thanks again for choosing our app!
Best regards,
Easify Team.

February 28, 2024

Custom fields load slowly on the product page after the product page has rendered which is poor UX. If you charge extra for a product add-on, your discount codes may stop working (as happened in my case) and the estimated total on the cart page will not include the price of the product add-on (creating confusion for the customer). I notified the developers via their contact us page a day ago but there has been no reply. Time to test another app with the same functionality, unfortunately.

Jane's Jewelry
United States
1 day using the app
Easify replied February 29, 2024

Dear Mr. Paul,

First and foremost, we want to express our sincere apologies for the inconvenience you've experienced.

Please allow us to clarify that we did respond promptly to your feedback, merely minutes after receiving it via our contact form. Our team sent an email requesting additional information to better assist you. Regrettably, it appears that our communication might have been overlooked or filtered into your spam folder. Would you mind checking again your mailbox, including the spam folder, to ensure that our communication did not inadvertently escape your attention?

Regarding the issue with discount codes and add-on prices, we recognize our oversight in not effectively communicating this limitation to you and our app users. Although we mentioned the add-on price limitation in our user guide/documentation and suggested the use of the Add-on Product as an alternative solution (https://easifyapps.com/docs/add-on-prices-vs-add-on-products/), our communication fell short beyond the guide. Moving forward, we are committed to enhancing the visibility of app features, including a comprehensive overview of their pros and cons, ensuring that this information is easily accessible to all users.

Additionally, we take your feedback about the performance issue with custom options loading slowly on your product pages very seriously. Our team is actively working on optimizing the app to enhance option loading speed and overall performance.

We genuinely regret any negative impact our app may have had on your store, and we empathize with any frustration it may have caused. Our team is dedicated to rectifying the situation and enhancing your overall experience with our app.

If there's anything specific you would like us to address or improve, please let us know. We are more than willing to go the extra mile to meet your expectations. Your satisfaction is our top priority, and we believe that with your guidance, we can turn your experience around.

Could you kindly check your mailbox again for our initial response? We believe that a second look at our correspondence might help clarify any confusion.

Thank you for your time and consideration. We look forward to the opportunity to serve you better.

Best regards,
Easify Team.

November 16, 2023

So far the product has been good. We had an issue and Hoa responded in less than 24 hours and resolved the issue straight away.

The app had enough functionality for us to really speed up the development our site that we were struggling before hand to implement.

Halo & Horns
United Kingdom
1 day using the app
Easify replied November 18, 2023

Thank you so much for taking the time to share your experience with our app! We're glad to have played a part in helping you speed up the development of your site. If you ever have more questions or need further assistance, please don't hesitate to reach out. We look forward to continuing to serve you.
Best regards,
Easify Team.

February 3, 2024

Easify has transformed my Shopify customization experience with its user-friendly interface. The standout feature is the exceptional customer support, especially from Hoa and Lin. They swiftly resolved an issue, showcasing expertise and efficiency. Overall, Easify is a must-have for seamless customization, backed by stellar support. Highly recommended!

Gem & Hue
India
About 23 hours using the app
Easify replied February 4, 2024

Thank you immensely for taking the time to share your experience with Easify Product Options! Providing a user-friendly interface has been one of our top priorities, and we're delighted to know that it has made your experience smoother and more enjoyable. If you ever have any further questions, feedback, or need assistance, please don't hesitate to reach out. We're here to ensure your journey with Easify remains seamless and productive.
Best regards,
Easify Team.

May 2, 2024

I was looking for an app to provide me with a feature to have a custom text box on my products – this app is so easy to use and exceeds my expectations!

Aenjewels
Canada
30 minutes using the app
Easify replied May 4, 2024

Thank you so much for taking the time to share your experience with our Easify Product Options app! It's great to hear that it met and exceeded your expectations. Providing a seamless and intuitive experience is always our top priority, and we're glad to know that you found it easy to use. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

January 4, 2024

This app is brilliant and easy to use. Clean layout, I had a few minor issues based on my knowledge of the app, not the app itself and Hoa helped me resolve the issues immediately.

Very satisfied. Thank you

Snack'd
Australia
3 days using the app
Easify replied January 5, 2024

Thank you for taking the time to share your positive feedback about Easify Product Options app! Your satisfaction is our top priority, and we're always here to provide the best support possible. If you ever have more questions or need further assistance, please feel free to reach out. Your continued satisfaction is our commitment. Thanks again for choosing our app, and we look forward to serving you in the future.
Best regards,
Easify Team.

April 17, 2024

Violette was great help!

MUNCH MART
Australia
About 1 month using the app
Easify replied April 19, 2024

Thank you so much for your kind words for our Easify Product Options app! It's great to hear that Violette was able to assist you effectively. Providing top-notch support is always our priority, and it's fantastic to know that we hit the mark for you. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.

June 19, 2024

Amazing support

Crazy-Vape
France
34 minutes using the app
Easify replied June 21, 2024

Thank you so much for your wonderful review! Our team strives to provide the best assistance possible, and your positive feedback truly means a lot to us. If you have any further questions or need additional help, please don't hesitate to reach out. We're here to ensure you have the best experience with the Easify Product Options app.
Best regards,
Easify Team.