EasyRoutes Local Delivery

EasyRoutes Local Delivery

Reviews (138)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ease of use and seamless Shopify integration, enhancing delivery management efficiency. They appreciate the responsive support team and the app's features like live tracking and route optimization. It automates delivery routes, saving time and reducing costs, while improving satisfaction for both drivers and customers through user-friendly interfaces. Continuous updates reflect the developers' commitment to improvement.

December 2, 2024

After testing many options this App is the one we choose and successfully use for our business.
The app is very customizable and we created a workflow that works very well for our specific needs from both the customer experience as well as the scheduling and driver perspective. A coupe examples:

-with Bulky items and limited room on the truck we can limit the allowed items per route to not over schedule the routes.
- adding orders, custom stops, and re optimizing the routes is no problem allowing us to have the order cutoff point very close to the delivery date.
- the notification system is granular enough so that we can communicate very precise what the customer can expect. The day of delivery gets communicates pretty much right after the order comes in and gets added to a route. The delivery time window for that day gets communicated a day before once the order cutoff happened and we wont add any more orders.
- that means in most cases we can hit the 30min delivery time window reliably allowing customers to be home without wasting a full day.
- the tracking site provides the safety that customers have the latest up to date information.

Our current setup reduced our time spend on route planing significantly and more important reduced the amount of customer inquiries about deliveries to almost zero.
On top the team is very responsive and open for feedback from the field to improve the app.

Definitely the best app out there in our opinion, recommend you give it a try!

Mapleseed Firewood
Canada
About 3 years using the app
November 21, 2024

Great app with lots of great features that our business relies upon every week. We recently had an issue with Shopify where they removed our API connections and the team at Easy Routes helped us to get back up and running. It was at this time that we realised how much we relied on Easy Routes for our local deliveries.

FreshBox Organic Delivery
Australia
About 3 years using the app
October 30, 2024

We've tried every routing app out there with no success. There are so many steps and variables for setting up the entire delivery/routing process that it made it impossible to find one that works. We had given up for months and were doing it all manually instead.

EasyRoutes has thought of every minor detail perfectly. It saves us over 4 hours per week on delivery planning, their AI is perfect at configuring optimal routes, and our drivers finish their routes over 50% faster. I've never been so happy with a software tool, it solved a HUGE pain point for us. And the support and onboarding has been top class as well.

KBOP
Canada
23 days using the app
October 20, 2024

EasyRoute is a pivot part of our business. They continue to innovate and develop the product using real customer feedback. Excited to continue to see the product expand.

PETCHEFY
United States
About 1 year using the app
November 22, 2024

This is the best app for route planning (we tried most of them) and the support is very prompt and excellent!

Harry Batten
United Kingdom
Almost 2 years using the app
November 11, 2024

We've been using this software for 3-4 months and are loving it! EasyRoutes is feature-filled without feeling too complicated, and provides day-to-day optimization and reliability to our home delivery program. The app is updated frequently with new features, and the team has been friendly and responsive to all of our inquiries. Many thanks!

Henderson Brewing Company
Canada
5 months using the app
November 25, 2024

EasyRoutes has significantly helped our business. Customers are well-informed throughout every step of the delivery process, resulting in increased satisfaction and fewer support inquiries. Highly recommend!

UPPER BODEGA
Canada
6 months using the app
July 31, 2024

Very helpful support. We deliver large bulky items locally and the app does what we need it to do!

Timlin's Furniture & Mattress
United States
Over 1 year using the app
July 2, 2024

We've tried a few routing apps over the last couple of years and Easyroutes has been by far the best. It was easy to set up and connect to our Shopify store, easy for our drivers to use and has really improved the service we give to our customers who love that they get and ETA and can track the driver live.

When ever I have used support they have responded incredible quickly. In fact it is the best support for a digital product that I have ever experienced. They have even implemented new features that I have requested.

Heritage Products
United Kingdom
4 months using the app
Edited November 5, 2024

.

Million Rose Flowers
Canada
10 months using the app