Overall rating
4
Counts per rating level
  • 81% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and variety of shipping options. It streamlines shipping with automated label printing and order syncing. The app's customer service is responsive and it supports international shipping. Merchants value its insurance system, shipping rules, and insightful analytics. It's seen as a time-saving tool that optimizes shipping processes.

September 3, 2020

Easyship is very easy to install and use. The customer service is excellent too. I highly recommend!

Ao Goodness
Australia
17 days using the app
Edited February 22, 2019

Its a good app just had a couple of problems or bugs at times which lead me to be frustrated to the point where i didn't want to use them again. For example i have shipped my item twice to the same people multiple times. However that only happened when I would upload over 10 orders at the same time. Also they need to fix the the shipping option i have to manually go in there and change the price to the cheapest option available. Im pretty sure that at the beginning of using them i paid more than i should have simply because i was expecting the option that i always pick to automatically update.

Peachberry Athletics
United States
About 1 year using the app
February 4, 2019

I lost a lot of sales because of this app. During the checkout process there were many instances when it wouldn't provide customers shipping rates or only provide expensive shipping options when there were definitely less expensive options/carriers. This caused so many abandoned carts and messed up my latest product launch sales.

Though the shipping offers on the backend are at times lower than other platforms, I will not use the calculated shipping rates ever again.

It's good to have as an option for manual shipping label fulfillment not for customer-facing calculated live rates at checkout.

The Dark Lord
United States
Over 1 year using the app
April 2, 2018

Love this dropshipping got to get this if you have a business

The Jewelry Fix
United States
16 days using the app
Edited March 27, 2019

So far so good! Just started using this app and we love it. It's easy to use and their customer service is unbeatable. It's the best shipping service we've tried thus far.

Axiology
United States
16 days using the app
October 26, 2017

I love that it works so seamlessly with Shopify, and it has definitely opened up my market to be able to sell and ship internationally without any hassles. I would recommend it for all Shopify owners.

Ezaz Camera Store
Hong Kong SAR
15 days using the app
July 21, 2022

We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.

PROOZY
United States
15 days using the app
September 26, 2021

customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.

Babyz
Australia
9 months using the app
October 13, 2021

Out of ShipStation, Shippo, and EasyShip, I have had the easiest experience getting started with EasyShip-- they are true to their name! The main things I needed to start were:
1. Generating labels for 4x7 thermal printer
2. Calculating live shipping rates at checkout in my Shopify store
3. Clear setup of products and boxes for accurate shipping rates
4. Ability to offer free shipping up to a certain amount #2 was especially huge for me as I did not want customers to get unexpected shipping prices, as I'm still learning how to ship things I am not confident yet in what my shipping rates were. I did a test shipment to myself and it was seamless, it's everything I could ask for right off the bat.

Cynniminni
United States
14 days using the app
Edited March 30, 2020

Horrible shipping solution. Riddled with bugs, it seems like there is a new problem every day. Customer service is unresponsive, or if they do respond they are unable/unwilling to help. Save yourself a giant headache and find a better company to work with.

In response to EasyShip's reply to our comment. We brought up an issue with Amazon integration multiple times, and each time were told that they would reach out when their was a resolution. Every week for over a month I received an automatic response saying the ticket would be closed due to lack of my response. I would bump the ticket and receive a response of "thank you for the reminder, we are waiting to hear back from our team". Nothing ever got taken care of.

EasyShip has reached out to me multiple times to get this review removed, but has made no effort to show the issues I brought up were actually resolved.

KSResin
United States
8 months using the app
Easyship replied March 29, 2020

Hi Alex,

Thanks for leaving your feedback and we're sorry about the experience you've had using Easyship.

I appreciate our team have reached out to you on a few occasions in an attempt to resolve your issues, but I'm also aware we've had a few tech issues of late that have impacted you directly.

In light of your experience, we are reviewing our internal process in this area and we're confident that any similar issues will be swiftly resolved going forward.

If you do want to give Easyship another try, we'll do all we can to make sure your experience is a positive one.

All the best,

Easyship