Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to edit orders, manage inventory, and handle special customer requests efficiently. It's ideal for businesses dealing with frequent order changes. The user-friendly interface, reliable performance, and "send payment" feature are highly valued. Merchants also praise the quick and helpful customer service. The app is recognized for effectively resolving operational challenges.

February 10, 2015

Been using the app occasionally for several months now. Went to edit an order today and they suddenly want $19 a month???? I don't use it enough to justify that type of cost and quite frankly - though the app adds additional functionality - it is not full featured enough to justify that kind of price for a casual user. Guess I'll be looking for a replacement and I think I've found one that is less than half the price of this one. I'm testing it now.

The Pet Show Store
United States
Over 9 years using the app
September 5, 2018

Couldn't edit orders without it. It's the only way we can update orders while also using other apps.

Flour Shop
United States
4 months using the app
August 13, 2016

It's great! This app makes my life easy. I couldn't run my business without it. Every type of business has it's own special needs, and Edit Order addresses that. Drew in support has been a great help anytime I've had questions.

Tatomerwines
United States
4 months using the app
March 27, 2018

Just the tool I needed! This is a MUST HAVE for every Shopify store. I tried every edit order tool and none of them compared to this one.

Here is the most important thing...support. Andrew and crew are there like they are part of your team. Amazing response time and they don't make excuses, they make solutions happen. Please come work on my team!

Truvani
United States
4 months using the app
Edited May 14, 2021

This app has been lifesaving for our company so that we can make order edits when customers want to make order changes. Then on top of that when we had an issue they were very good about pro

Baum Bat
United States
4 months using the app
September 2, 2015

I read several reviews about the developers abandoning the app, but it seems that it has been bought by another group now. I have been in touch with them, about starting to use the app with our store, and I have to give them a 5 for great customer service. Very helpful prompt replies to emails, and willingness to consider the unique needs of my store as they continue to develop and improve the app.

Ojai Valley Farmstand
United States
3 months using the app
May 5, 2021

This is an app we use EVERY DAY. Don't think we could live without it. There's always a need to edit, adjust, correct, revise, modify orders. Correcting orders is a daily occurrence. The Edit Orders app makes it easy. It helps us provide excellent service for our customers.

ExcellentSupply.com
United States
3 months using the app
Cleverific, Inc replied May 5, 2021

Thank you so much for taking your time today to give us this great review. Knowing that Edit Order provides real value for you everyday makes us truly happy and motivates us to keep working hard!

November 21, 2017

This is the best order editing app we've found. Super easy to use and allows for adjustments on practically every aspect of the order including billing and shipping address, customer contact information, adding or removing line items, adjusting unit prices, changing SKU's, and changing shipping methods.

The payment request feature is super easy to use, and makes adjusting order totals super quick and painless for both us and the customer. Highly recommend.

Shopsockprints
United States
3 months using the app
November 16, 2017

Finally an app that allows me to change an order after its been placed! Only reason why not 5 star is when an order has already been fulfilled, and you edit the order it automatically sends the fulfillment request again which can get confusing.

Gold Film Gear
South Africa
Almost 6 years using the app
November 22, 2017

This app has been great. We have customers call and make changes to their orders all the time and it's a snap with this app. There are some limitations, but when I ask about them, the developer seems to be receptive to helping make changes. Thanks guys, this app is great!

Ziplinegear
United States
3 months using the app