[HumanPresence] Shop Protector

They've been very responsive and helpful. The email form of communication takes a bit longer than chat support, but feels personal. They offer helpful suggestions.

Service was exceptional and helped me get set up so quickly.

Absolutely sound team. They helped me get our forms fully protected against bots. They truly went above and beyond to keep us happy with their app.

Very grateful customer.

Excellent customer service! Julius recently updated the app for my website, and I've been using it for over a year now with great success. Julius is incredibly kind and always available to answer questions and provide explanations. Highly recommend!

Thank you for your application, as it was the only way we found which was effective at protecting us against fake accounts!

Highly recommend!

Love Love Love this app. I was having so many issues with Bots and found this app. John was so helpful , I had trouble loading the correct forms so sent an email and he promptly sort it . This app is a lifesaver
Philippa
SINCE I FOUND YOU

I was getting slammed with spam and other options for a captcha email form were really ugly and did not seem to work. Then I discovered John and his team and they did something magic to my site (with no changes to my existing email contact form) and the spam totally stopped! I'm so relieved. So many thanks to John and team.

I highly, highly recommend this app if you're having trouble with spam.
Peita
www.gingerfinch.com.au

Love it! We we're getting plastered with spam, and this took care of the problem and very short order. Highly recommend!

When it worked, it was fine, but if it went down (which was becoming more and more frequent), customers would think they were submitting their forms to us, but would actually be taken to some off-site green screen (with fake confirmation message that we had received their messages when, in fact we actually were NOT receiving them!! They were gone to oblivion and we'd never know or see customer messages that came in when app was down.). We would not received any notification app was down, we just finally would notice it had been several hours, or over a weekend, etc and no customer messages were coming in, so we would run a test and sure enough - green screen off-site indicating to us form was down for who knows how long. Unfortunately, app functionality is beholden to their configuration, so we were held hostage for repair and restoration. Service and support were awful. No response for days, had to email owner a couple of times just to trigger a reply. Once, he tried to manipulate to negotiate a positive review.

We finally had to acquire our own code IT team to disable the app and redo the forms ourselves. Shop Protector / Human Presence was our worst app experience and we cannot recommend their services.

Love this App it takes the headache out of getting ridiculous amounts of spam. Just upgraded my website and had some issues with shop protector, but Shop Protector went all out and did a full upgrade just to accommodate my website security. The support was there until my website was secure again. I have been with Shop Protector for quite a while and I have come to enjoy and rely on the security and peace of mind they offer.