Shop Protector , 88 reviews

Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
April 5, 2023

When it worked, it was fine, but if it went down (which was becoming more and more frequent), customers would think they were submitting their forms to us, but would actually be taken to some off-site green screen (with fake confirmation message that we had received their messages when, in fact we actually were NOT receiving them!! They were gone to oblivion and we'd never know or see customer messages that came in when app was down.). We would not received any notification app was down, we just finally would notice it had been several hours, or over a weekend, etc and no customer messages were coming in, so we would run a test and sure enough - green screen off-site indicating to us form was down for who knows how long. Unfortunately, app functionality is beholden to their configuration, so we were held hostage for repair and restoration. Service and support were awful. No response for days, had to email owner a couple of times just to trigger a reply. Once, he tried to manipulate to negotiate a positive review.

We finally had to acquire our own code IT team to disable the app and redo the forms ourselves. Shop Protector / Human Presence was our worst app experience and we cannot recommend their services.

The Singer Featherweight Shop
United States
Time spent using app: Over 5 years
Human Presence Technology replied April 18, 2023

This is not a realistic depiction of the issue. As explained previously, the app does not "go down"...the problem occurs when you create new themes and don't reprotect your forms with Shop Protector. Unfortunately, we can not make this process automatic on Shopify. Remember, if you activate a new theme you must protect that theme's forms.

Edited April 6, 2023

Update: Not only does the app slow down my site, it threw some layouts of my sections off and completely ruined functions of some. For eg product thumbnails for Recommended products all skewed to the left, and 'Quick View' of products no longer work. Unfortunately fighting the bots versus ruining the site is just not worth it.

Slows down site speed BY A LOT.. So much so that I have customers in my inbox asking why my imaged are not showing and turns out they only loaded after minutes if you get redirected after signing up on a form that was 'protected'. Checked my Gmetrix and noticed a big drop in speed as well. Disappointing. I was hoping the other poor reviews weren't right.

Clean Folks Club
Time spent using app: 2 days
Human Presence Technology replied April 18, 2023

We take performance very seriously and we adhere modern best practices. I'm not sure how the app could significantly slow down your site. We do use a Javascript to track anonymous behavior metrics in order to perform machine learning analysis for the user session. However, that script is minified, hosted on a CDN ,and served using GZIP compression.

April 3, 2023

I was getting 10-20 new profiles created daily. It was frustrating because I didn't know who was real and who was a bot. Anyway, using this app has stopped the bot spam and I'm no longer getting the fake profiles. Totally worth the service.

Alexandra Harbushka Co
United States
Time spent using app: 13 days
March 8, 2023

I installed this app for the problem with spam and found terrific support that helped me protect my contact forms with so much helpfulness.
I recommend contacting them, they will know how to help you.

Time spent using app: 6 days
February 15, 2023

Before adding this app to my store I had some trouble with spam and bots. Now my store is fully protected. Haven't had any issues since.
Customer service is great. Quick to reply and helpful.
Very glad to have found this app.

Introvertie VIENNA
Time spent using app: 10 months
January 26, 2023

We're a big fan of this app. 10-50 NEW spam accounts were being added to our store each day. This app got that down to zero. We had a recent new issue with spam accounts while using this app still and they fixed it. Customer service has been responsive and helpful. We would recommend this app to anyone needing protection against spam accounts!

United States
Time spent using app: 3 months
December 1, 2022

This has been working very well since install (support helped me make sure all forms are protected). I was able to turn off the annoying captcha and I am not getting ANY spam customer signups (so far using for 2 weeks)! I was getting hundreds of fake customers A DAY when I turned off captcha before and got super messy with the klaviyo connection too.

Camo Ever After
United States
Time spent using app: 6 months
November 18, 2022

I am a new user of Shop Protector and what a relief to finally not have to spend hours of wasted time deleting bogus customers. I was getting blasted with up to 50 useless, annoying and potentially damaging bogus customers per day. Deleting them was painfully slow and tedious. I was sceptical I could get this fixed since Shopify seems to have abandoned its customers for any help in this regard but decided to try Shop Protector and voila, an instant solution! I am a micro store and as the sole employee I do everything and wasting valuable time clearing up annoyances was a time-waster, now removed from my "to do list" every day! Shop Protector and Pillowpacker Inflatable Travel Pillows are now pals for life!

Pillowpacker® Pillows
Time spent using app: About 23 hours
November 18, 2022

Great service/app to fight against those lousy bots. Will go the extra mile to troubleshoot and resolve any issues with your website

FEA Home
United States
Time spent using app: Almost 4 years
November 18, 2022

We had to remove Google reCaptcha for data protection reasons because we are based in the EU. This app is so far the best way to protect yourself from spam. The support is friendly and responds quickly. Thank you very much!

Onlineshop F.W. Langguth Erben
Time spent using app: 10 days