Reviews (104)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective bot protection, noting a significant reduction in spam and fake accounts. They appreciate its easy installation and seamless operation, which enhances business efficiency by focusing on genuine customers. The customer service, especially from staff members like Julius and John, is praised for being responsive and helpful. The app also offers customization for different store setups and operates without CAPTCHA, improving the user experience for real customers.

October 6, 2021

This app has helped us prevent bot sign ups. In the rare case that I've needed support, they've been very responsive and helpful.

Guzzle H2O
United States
Over 3 years using the app
Edited March 27, 2024

Our store was having some technical issues with our sign up page and the support from Julius was quick and very effective. We even had to have another Shopify App involved which could have made it more complicated but Julius still managed to respond in a timely manner and provide everything needed. The support team for this experience was very well received. Thank you!

Infyniti Scales
Canada
Over 3 years using the app
Edited December 25, 2019

After installing the app, initially had some issues in configuring the same. The support is good and they helped in setting it up properly. It's been 3 days and have not received a single spam customer registration.

Thanks Bill and John for your help and support.

OffNorth
India
Over 3 years using the app
February 26, 2020

I was having 100's of bot sign ups until I installed this app. I needed some assistance and was quickly given the help I needed. Now not one fake customer sign up since I started using Shop Protector. I highly recommend this app.

Cynabar
Canada
About 3 years using the app
October 30, 2017

The initial installation was confusing, but the customer service was great. It's been about a week since we installed and we've had no fake accounts created!

Making Zine
United States
About 3 years using the app
June 25, 2019

This app is a lifesaver that helps you crush any bots attempting to mess with your forms. The best out there, hands down! Get it!

Will and the team are extraordinary in supporting their customers!

Liz.Beth Jewelry Co.
United States
About 3 years using the app
Edited January 22, 2020

The app works as advertised and their support team is quick to respond and super helpful. Would recommend.

Vert & Vogue
United States
Almost 3 years using the app
Edited November 6, 2019

Updated review: I am updating my review to 5 stars! I installed their app during a crisis time when they suddenly got a big influx of customers. Anyway, things seem to be stabilized and their support team has become fairly responsive now. The app actually seems to work. The number of spam accounts has significantly decreased. I couldn't find a better alternative. Strongly recommend it.

Oorja Nutrition
United States
Over 2 years using the app
October 22, 2021

Thank you for solving the issues straight away.
Your app has helped project us for more than a year.

Barbeline
United Kingdom
Over 2 years using the app
February 21, 2019

God Life Authentic has been incredibly blessed with the incomparable knowledge of Shop Protector! Our theme required additional attention but not to worry, Will, our support specialist, quickly responded and had everything resolved & protected in no time. His willingness to assist was nothing short of human kindness. Thanks, Will, and thank you Shop Protector. Blessings!

God Life Authentic
United States
Over 2 years using the app