Overall rating
Counts per rating level
  • 59% of ratings are 5 stars
  • 29% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its easy installation and effective performance in adding a customizable cookie bar for GDPR compliance. The customer service team, including Trish, Carmel, and Jon, is highly commended for their prompt and exceptional support. Features like a live chat for immediate assistance and a tutorial video for easy usage are also appreciated. It's highly recommended for seamless cookie management.

July 21, 2023

Seemed simple enough but I had an issue where using the default Ride theme on Shopify, I had a red circle icon appear when hovering over 'Got It' on my Cookie Bar. The chat support were immediate and are going to help me sort out the matter but it involves editing the cursor code for a default template! Not quite the simple procedure I wanted but the support is very good.

Kanpeki Dog Grooming Scissors
United Kingdom
25 minutes using the app
Nova Apps replied July 24, 2023

Hi Kanpeki Dog Grooming Scissors team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a positive experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team here at Nova will be delighted to assist you!
Best regards, Kevin

August 2, 2023

EU Cookie Bar GDPR for Shopify is an excellent application that allowed me to add a personalized cookie bar to my online store, ensuring compliance with GDPR regulations. The standout feature was the amazing support from Teresa, who was not only quick in resolving any issues but also went beyond her application's scope to help me. Her assistance made the experience even better. I highly recommend Nova for anyone seeking a seamless cookie management solution with top-notch customer support.

The Goat Masterpiece
14 days using the app
Nova Apps replied August 3, 2023

Thank you for your wonderful feedback! We're delighted that our app met your expectations and glad that you are satisfied with our customer service. Your recommendation means a lot to us, and we're here to help anytime you need it. - Kevin

September 30, 2022

Great customer service. Customer service agent Jon, was really nice. Answered all our questions and even took time to view our store and gave us suggestings on things we could work on to improve our store. I must say, i was very pleased with the service i got. Above all, Easy app. Easy to use/install.

10 months using the app
July 20, 2023

I would highly recommend using this app as I have been assisted by Trish who has helped me a lot more than I expected with my website and introduce me to ways that I could improve my websites reliability.

United Kingdom
2 months using the app
Nova Apps replied July 21, 2023

We appreciate your recommendation and are thrilled to have earned your trust. Thank you for taking the time to share your experience with others. - Kevin

May 1, 2023

Amazing staff, Mary is the best! Added me to the VIP list on both apps, Cookie Bar and Currency Converter which y'all should def download as well! Helped me with all my questions and needs.

3 months using the app
Nova Apps replied May 4, 2023

Thank you so much for your kind words and wonderful feedback! It means a lot to us that you had a great experience. - Kevin

November 29, 2022

I love this app and its very easy to use. I also have to thank Pat who really helped me and was so nice! She really made my day and give me a big smile.

Scent Embrace
About 1 month using the app
Nova Apps replied December 12, 2022

We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

February 8, 2023

Awesome app looks great on my store. Easy to install and customise to your liking. The customer service adviser Ej was very polite, helpful, professional and efficient. I would highly recommend this app to anyone. Thank you Ej for your assistance.

Patois Vie
United Kingdom
27 minutes using the app
Nova Apps replied February 10, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

June 7, 2023

Easy to use an app just need a little assistance on here. The live support chat people Trish and Carmel were very helpful when I need something. the tutorial video in the app helped when I needed help I ask the live chat.

Friends with a Hustle
United States
2 days using the app
Nova Apps replied June 8, 2023

Kevin here from Nova! Thank you so much for your review and feedback - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓

January 27, 2023

Very nice user experience. The installation went smooth. I got stuck with a small problem regarding the combination with the theme Dawn. The support, i.e. Mary helped me in no time and solved the problem in a few seconds.

Thanks again!

4 days using the app
Nova Apps replied January 30, 2023

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ✨ Best wishes, Kevin

May 24, 2023

The app works well and I like how I can customize the colors and text. Customer service is awesome. EJ was so helpful and kind. Thank you!

Jax and Jake
United States
41 minutes using the app
Nova Apps replied May 25, 2023

We're so glad you're happy with our app and customer service! Thanks so much for the positive 5-star review! 🌟 - Kevin