Overall rating
Counts per rating level
  • 59% of ratings are 5 stars
  • 29% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization capabilities, and adherence to GDPR regulations. They commend its reliable performance and efficient cookie management. The app's customer support is highly praised, with team members often mentioned for their exceptional service. Support is available via live chat, known for quick responses and useful advice. A tutorial video is also provided for extra guidance.

September 12, 2023

I have been assisted by Jon, really sport on. Finally an app with an incredibly efficient and fast assistance team, great job!

About 2 months using the app
Nova Apps replied September 15, 2023

Thank you for the kind words. Our team takes pride in delivering efficient and fast support. We're here whenever you need us, so feel free to reach out anytime. Your kind words motivate us to keep up the great work! 🙂 - Kevin

September 6, 2023

EJ is awesome and solved my problem easily. Thank you! :)

8 months using the app
Nova Apps replied September 8, 2023

We're delighted that we were able to easily solve your problem. If you have any more questions or need assistance in the future, please don't hesitate to reach out. 😊 - Kevin

August 24, 2023

Had problems with the banner, i.e. the 'Read more' link was "empty" on mobile phones, but worked as expected on laptops. The support fixed it in some minutes. The woman was very nice too. Very pleased!

EquiReuse Outlet & Second Hand
3 months using the app
Nova Apps replied August 25, 2023

Thank you for sharing your experience! We're glad we could swiftly resolve the issue with the banner for you. Our team is committed to providing top-notch support. If you need any further assistance, feel free to reach out. - Kevin

October 24, 2023

Jon fue muy amable y me ayudó rapidamente con el problema que yo tenia.

Lil Creative Handmade
Over 1 year using the app
Nova Apps replied October 25, 2023

¡Gracias por tus comentarios! Nos alegra saber que pudimos ayudarle. Esperamos poder servirle nuevamente en el futuro. -Kevin

August 10, 2023

Support chat is really good,good interaction with them .I had a minor problem on the website with the cookie bar ,they have checked and everything was fine .Thank you Nova:EU cookie bar GDPR

Sales Ready
4 months using the app
Nova Apps replied August 11, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 - Kevin

August 2, 2023

EU Cookie Bar GDPR for Shopify is an excellent application that allowed me to add a personalized cookie bar to my online store, ensuring compliance with GDPR regulations. The standout feature was the amazing support from Teresa, who was not only quick in resolving any issues but also went beyond her application's scope to help me. Her assistance made the experience even better. I highly recommend Nova for anyone seeking a seamless cookie management solution with top-notch customer support.

The Goat Masterpiece
14 days using the app
Nova Apps replied August 3, 2023

Thank you for your wonderful feedback! We're delighted that our app met your expectations and glad that you are satisfied with our customer service. Your recommendation means a lot to us, and we're here to help anytime you need it. - Kevin

October 14, 2023

I had some trouble changing my currency, the steps in the guide didn't look the same on my computer and i couldn't find how to do it. I had it fixed simple and fast by your support Jon, how helped me. Thank you for you service!

About 1 hour using the app
Nova Apps replied October 17, 2023

Thank you for your feedback! We're happy to have provided you with a quick and effective solution. If you ever need further assistance, please don't hesitate to reach out. - Kevin

July 20, 2023

I would highly recommend using this app as I have been assisted by Trish who has helped me a lot more than I expected with my website and introduce me to ways that I could improve my websites reliability.

United Kingdom
2 months using the app
Nova Apps replied July 21, 2023

We appreciate your recommendation and are thrilled to have earned your trust. Thank you for taking the time to share your experience with others. - Kevin

August 31, 2023

Excelente ajudou muito eu pensei que aparecia várias vezes a mensagem mas entendi que aparece uma vez

Loja TemUtil - Frete Grátis
2 months using the app
Nova Apps replied September 1, 2023

Muito obrigado pela avaliação positiva de 5 estrelas! Isso significa muito para nós e estamos aqui para ajudá-lo a qualquer hora. 😊 -Kevin

August 20, 2023

so far, so good !!
great assistance service and very prompt!
the app is really easy to use as well.
i would recommend it for any store.

My Store
3 days using the app
Nova Apps replied August 21, 2023

We're thrilled to hear that you're enjoying our app and services and are willing to recommend them to others. Thank you so much! - Kevin