Reviews (3,188)

Overall rating
4.5
Counts per rating level
  • 61% of ratings are 5 stars
  • 28% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its cost-effectiveness and ease of use in ensuring GDPR compliance. They value the free offering and customization options that suit various store needs, highlighting its straightforward setup and user-friendly interface. Key features like GDPR cookie consent are noted for their simplicity and effectiveness. The customer support team, including Jon, Therese, and Alex, is frequently praised for their quick and helpful responses, often resolving issues within minutes.

June 6, 2024

Izii was very kind, fast and helpful! Thanks
By Szava from Hungary

My Store
Hungary
2 months using the app
Nova Apps replied June 10, 2024

We're glad we could assist you promptly and kindly! Thank you for your feedback and for choosing our service! 😊
- Kevin & Nova Apps Team

July 18, 2024

Great customer service!
Alex is patient, kind and willing to help.

Instruction provided is easy to go over and check all steps are done correctly.

Thanks again!

Marukome
United States
About 1 hour using the app
Nova Apps replied July 22, 2024

Thank you for your kind words! We're glad our team could assist you. Happy to hear the instructions were clear and helpful! 😊
- Kevin & Nova Apps Team

May 28, 2024

I needed some help and Therese gave me a clear explanation to solve my problem. It was fixed within minutes

My Store
Netherlands
4 months using the app
Nova Apps replied May 29, 2024

Thanks for leaving a feedback! We're glad we could swiftly resolve your issue. If there's anything we can do to improve your experience, please let us know!
- Kevin & Nova Apps Team

October 4, 2024

Awesome app AMAZING support

JoyaJoya
Austria
20 minutes using the app
Nova Apps replied October 7, 2024

Thrilled you love the app and found our support amazing! Thanks for the awesome feedback! 😊
- Kevin & Nova Apps Team

June 24, 2024

Easy and quick setup, I had some issue due to my error for which I was assisted by Alex on a live chat. Great and immediate assistance, 5min and we were good to go thanks to her help!!!
Really appreciated

My Store
Italy
38 minutes using the app
Nova Apps replied June 26, 2024

We're thrilled we could assist you quickly and get everything sorted out! Thanks for your patience and kind words. Enjoy using the app! 😊
- Kevin & Nova Apps Team

March 20, 2024

Alex and her team really helped me out after a major cookie error caused our site traffic to drop by 90%!

Thanks so much guys!

Novomins Nutrition
United Kingdom
Almost 4 years using the app
Nova Apps replied March 25, 2024

Wow, we're so glad we could help get your site back on track! A 90% drop is no small feat to recover from. Thanks for the shoutout, and we're here anytime you need!
- Kevin & Nova Apps Team

June 10, 2024

Quick service.

Satrangi Embroidery Studio
Finland
9 months using the app
Nova Apps replied June 11, 2024

Glad we could assist you promptly! If you have any more questions or need further help, feel free to reach out anytime.
- Kevin & Nova Apps Team

April 25, 2024

A Huge Thank You to Therese!

I recently needed some assistance with the cookie bar app, and I was lucky enough to connect with Therese from customer support. I can't say enough about the positive experience I had!

In short: knowledgeable and professional, clear and patient explanations, and positive and helpful attitude

Thank you, Therese!

MarTierra
United States
About 1 month using the app
Nova Apps replied April 26, 2024

Thank you for the glowing review! We're so pleased we could assist you effectively. Your kind words are truly appreciated, and we're here for any more help you need!
- Kevin & Nova Apps Team

March 7, 2024

My support person Therese was awesome! She went above and beyond to make sure that I got a tricky issue figured out. Support was very quick even though I contacted them at 3am in the morning. The app is easy to use and offers the needed customization settings without being overly complex.

Native Dog Food
United States
6 months using the app
Nova Apps replied March 8, 2024

We strive to provide our customers with efficient and reliable service around the clock, and we're glad to hear that we've exceeded your expectations. Thank you for the awesome review!
- Kevin & Nova Apps Team

March 13, 2024

I could not get the cookie app to show on my website, but after chatting with Yaci- a very friendly support- the app was showing on my website. Thanks again Yaci for the Great Support.

hallomarena.nl - De Hipste en Leukste Trends en Gadgets Winkel
Netherlands
8 months using the app
Nova Apps replied March 15, 2024

So glad we could help you out! Thanks for the kind words. If you need anything else, we're here for you. 😊
- Kevin & Nova Apps Team