Reviews (3,183)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and effective GDPR-compliant cookie banner. They highlight the responsive and helpful customer support, particularly praising staff members Jon, Alex, and Izzy. The app is also valued for its multilingual support, catering to a global audience.
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Molto disponibili e cordiali, ho parlato con Pol e mi ha aiutato a risolvere il problema in pochi minuti
Siamo lieti di poterti aiutare tempestivamente! Non esitare a contattarci se hai bisogno di ulteriore aiuto. Grazie per le gentili parole!
- Team di Kevin e Nova Apps
Works great and if you need any help the chat help is fast, friendly and very helpful.
Awesome! We're proud of our quick and friendly chat support. Thanks for your feedback!
- Kevin & Nova Apps Team
I had some trouble installing the app but Jon directed me to the problem, which was to do with enabling the app at my end in customisation of theme. All was then OK.
The customer support on the chat line was good, but the installation instructions when installing the app could have been clearer.
Thanks for the feedback! We're glad we could help you sort out the installation hiccup. We'll definitely work on improving our instructions!
- Kevin & Nova Apps Team
J'ai désinstallé cette application mais elle continue d'être active sur ma boutique. comment est-ce possible que quelque chose qui n'est plus là continue d'être là quand même?
Hi there,
I've carefully reviewed your recent feedback regarding our app, and I want to extend my sincerest apologies for any inconvenience you've encountered.
Upon reviewing your website, we did not find any traces of our cookie app remaining. It seems that our app's code has been successfully removed from your store. However, to provide you with the most accurate assistance, we kindly request a screenshot of the issue you mentioned in your review.
Without a visual reference of what you are experiencing on your end, it is challenging for us to pinpoint the exact problem and provide a solution. Your cooperation in providing a screenshot of the issue would greatly assist us in resolving this matter efficiently.
Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it.
Waiting to hear back from you soon. Please let us know if you have any other concerns.
Best Regards,
Pat
very good
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Nova Apps Team
I had a problem with getting the cookie banner on my shopify webshop and Jon helped me in quick way! The problem was solved within 1 minute. Thank you Jon!
So glad we could help and get your cookie banner fixed quickly! Thanks for the shout-out, and if you need anything else, just holler. 😊
- Kevin & Nova Apps Team
ringrazio il team e Michela per l'aiuto e gentilezza nel risolvere un problemino
Prego! Siamo lieti di poterti aiutare con il tuo problema. Non esitare a contattarci se avrai bisogno di ulteriore aiuto in futuro! 😊
- Team di Kevin e Nova Apps
Fast and professional help from Izzy
We're thrilled you found our support fast and professional! Thank you for your kind words. Let us know if you need anything else! 😊🚀
- Kevin & Nova Apps Team
I could not get the cookie app to show on my website, but after chatting with Yaci- a very friendly support- the app was showing on my website. Thanks again Yaci for the Great Support.
So glad we could help you out! Thanks for the kind words. If you need anything else, we're here for you. 😊
- Kevin & Nova Apps Team
First of all, it is a free app. It is great, I have no complaints.
I've tested the EU GDPR cookie bar with VPN. It works perfectly
The service officer EJ helped me within several minutes.
I would recommend this app.
So happy you're enjoying the app and our service! Thanks for recommending us and for the awesome feedback. Cheers to your success! 🚀
- Kevin & Nova Apps Team