Reviews (3,196)

Overall rating
4.5
Counts per rating level
  • 61% of ratings are 5 stars
  • 28% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and quick setup in managing GDPR cookie consents. It's free and offers essential customization options, effectively displaying consent banners across regions, as confirmed through VPN tests. The support team is also highly praised for their prompt, helpful service and availability for late-night live chat assistance, resolving issues quickly.

July 10, 2024

Jon was very helpful in supporting me with any issues I may have had

gloutique
Australia
About 23 hours using the app
Nova Apps replied July 11, 2024

Thanks for sharing! We're glad to hear our support was helpful with your issues. We're here whenever you need us! 😊
- Kevin & Nova Apps Team

May 6, 2024

Response in under 1 minute. Great advice and guidance. Highly recommend!

Little and Giant Explorers
United Kingdom
25 days using the app
Nova Apps replied May 7, 2024

Thanks for the high recommendation! We're thrilled you got quick and helpful advice. We're always here to assist!
- Kevin & Nova Apps Team

December 9, 2024

top

Your Path to Peace | The Anxiety Relief Digital Bundle
Spain
40 minutes using the app
Nova Apps replied December 11, 2024

Thanks for the awesome feedback! Let us know if you need anything else! 😊
- Kevin & Nova Apps Team

June 10, 2024

Quick service.

Satrangi Embroidery Studio
Finland
9 months using the app
Nova Apps replied June 11, 2024

Glad we could assist you promptly! If you have any more questions or need further help, feel free to reach out anytime.
- Kevin & Nova Apps Team

March 25, 2024

I adore this app. It's like super easy to use and I'm fascinated that it's completely free. I had I minor issue that the banner didn't show on a preview and on the website itself. But Alex saved the day. She sent me a useful guide with screenshots and all... So yeah, fast customer support, great app, and it's free yall!

RIKO SWIMWEAR
United Arab Emirates
About 2 hours using the app
Nova Apps replied March 27, 2024

Thrilled you love the app and our support could help! Thanks for your fantastic feedback. Enjoy the app, and remember, we're here for you! 😊
- Kevin & Nova Apps Team

July 18, 2024

Great customer service!
Alex is patient, kind and willing to help.

Instruction provided is easy to go over and check all steps are done correctly.

Thanks again!

Marukome
United States
About 1 hour using the app
Nova Apps replied July 22, 2024

Thank you for your kind words! We're glad our team could assist you. Happy to hear the instructions were clear and helpful! 😊
- Kevin & Nova Apps Team

June 24, 2024

Easy and quick setup, I had some issue due to my error for which I was assisted by Alex on a live chat. Great and immediate assistance, 5min and we were good to go thanks to her help!!!
Really appreciated

My Store
Italy
38 minutes using the app
Nova Apps replied June 26, 2024

We're thrilled we could assist you quickly and get everything sorted out! Thanks for your patience and kind words. Enjoy using the app! 😊
- Kevin & Nova Apps Team

May 31, 2024

Super easy to setup, great customer service. Had an issue initially with getting this working and their team contacted me in seconds.

Thanks!

Big Bear Sunglasses
United States
About 1 hour using the app
Nova Apps replied June 3, 2024

Happy to help! 🌟 We're here to make setup a breeze and solve any issues fast. Thanks for giving us the chance to assist you!
- Kevin & Nova Apps Team

May 23, 2024

I had some trouble installing the app but Jon directed me to the problem, which was to do with enabling the app at my end in customisation of theme. All was then OK.
The customer support on the chat line was good, but the installation instructions when installing the app could have been clearer.

Online Aquariums
United Kingdom
About 2 hours using the app
Nova Apps replied May 27, 2024

Thanks for the feedback! We're glad we could help you sort out the installation hiccup. We'll definitely work on improving our instructions!
- Kevin & Nova Apps Team

March 18, 2024

It's not working. I asked for assistance but they were not able to fix it.

Metodo Sgarbi - Seduzione
Italy
5 days using the app
Nova Apps replied March 19, 2024

Hi Marco,

Darrel here from Nova Apps.

I've read your recent app store review and I sincerely apologize if the app didn't work on your store.

Unfortunately, we have run into some instances of incompatibility between our app and your theme. We are working to address these issues and provide a full and permanent solution so that any user can enjoy this app for free! However, since there are hundreds of themes out there, a permanent solution may take time.

In the meantime, we will continue to look into this to determine what may be causing this issue. Rest assured, that even though this is a free app, we don't take it for granted.

We also sent you an email regarding the issue. If you have any other questions, please just let me know.

Cheers,
Darrel