Matrixify , 315 reviews

Overall rating
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
March 30, 2023

1st class support! I used Matrixify to migrate products from WooCommerce to Shopify and also to just import new products. Because the import files needed to be manually adjusted, I had some issues. But the support solved all issues within no time. First response within 5 minutes, problem solved within an hour. Never had such great support aywhere else, I must say. So thanks a lot to the Matrixify support team.

Oy surf
Time spent using app: 8 days
ITissible replied March 30, 2023

💌 Your words make our team burst into tears of joy and gratitude. This is the biggest reward for the hard work we are all doing to help Merchants like you.
Thank you. We got you. If you need anything - juuuuust whistle! 👍

Matrixify Team

Edited March 29, 2023

There’s no way to unsubscribe from the mobile app. That is frustrating, please update. iPhone iOS and IPad

Pickleball Paddles Canada
Time spent using app: 6 months
ITissible replied March 29, 2023

Thank you very much for allowing our Support to resolve your issue.
We have checked the app on iOS and iPad Shopify app - the Plans menu item is found under top menu, and in the "More" button at the screen bottom.
In the iOS browser - that is a bit tricky indeed, as now all the Shopify Admin and Apps navigation is pushed to the hamburger menu on the side. That's the Shopify design requirements for apps.
Very sorry about that frustration, and thank you for the feedback - we'll try to improve that.


March 28, 2023

No sirve para importar pedidos de una tienda Shopify a otra Shopify, se la pasa marcando error. Yo no la recomiendo.

DermaOnline by Provederma
Time spent using app: 31 minutes
ITissible replied March 28, 2023

Lamentamos que haya tenido un problema con la importación de pedidos.
Todo se puede solucionar si se comunica con nuestro Soporte y nos permite ayudarlo.
Intentamos comunicarnos con usted sin éxito. Además, vemos que aún no ha intentado comunicarse con nuestro Soporte.

Por favor, contáctanos a través de uno de esos canales y te ayudaremos:

Sorry that you had an issue with Orders import.
It all can be sorted out if you reach our Support and allow us to help you.
We tried to reach you without success. Also, we see that you have not yet tried to reach our Support.
Please, contact us via one of those channels and we will help you:


March 27, 2023

Not working I canit able to delete orders and there is no any support after enterprise plan! Please remove such apps from shopify addp store !
Refund my money
Time spent using app: About 2 hours
ITissible replied March 27, 2023


Matrixify is able to delete only those Orders that Shopify allows to delete. There are certain Orders that Shopify does not allow to delete, which, for example, are "brokered by Shopify" or using Shopify Payments. Matrixify tries to delete all the Orders that you request, just Shopify API fails to delete those which it does not allow to delete.

Please, collaborate with Matrixify Support to resolve this in a humane manner.
As you have not paid for the app yet, we have issued AppStore credits which should compensate you the paid amount.

Matrixify is a high-quality app with thorough Merchant Support culture. Putting 1* review for this kind of issue without working with Support team on resolution, seems extremely aggressive attitude. Your mentioned issue is actually a legit and expected Shopify store logic.

Our Support is available all the time. If you will give us a chance to help you, you will see how well we will take care of you.

Founding Engineer

March 18, 2023

I tried to remove the negative review I gave to Matrixify but I am unable to do so. But I have to now give them 5 plus stars. It is difficult when people are trying to communicate from different countries to understand each other. Thus, we were having a communication problem. In addition, with me not having a technology background it just made matters worse. However,
Renars Rudzitis stepped in and handled my situation with God's grace and professional caring. I compliment him for what he has done....he showed that they truly do care about their customers.

United States
Time spent using app: 15 days
ITissible replied March 23, 2023

Thank you beyond the stars for giving us the opportunity to help you.
I can't stress enough how important that is to always work together. Our Support team craves any chance there is to help Merchants. 🙏

If you need anything else going further, we are here for you.

Founding Engineer

March 16, 2023

incredibly hard to use, support doesnt help at all. takes forever, tried for weeks couldnt even convert 1 simple draft. all i was provided was the same help faq page.

sucks bc shopify can't convert large drafts for some reason so they suggest this app which is impossible to use.

United States
Time spent using app: 2 months
ITissible replied March 17, 2023


Ouch, this hurts incredibly.
Especially, because our Support is still waiting for you to respond to our questions, so that we can help you. Maybe we did not receive some latest responses from you?

Importing Draft Orders indeed takes some effort to understand correctly the import template, and prepare the data accordingly. That's because there is so much different attributes that you can possibly pass to Shopify. We made an import template that would accommodate it all, as simple as we could. Of course, you do not need to use all the fields and rows - just those that you need to create your version of Draft Orders.

Our Support team is always going extensive lengths to help, and this is very important that you respond.

Please, cooperate with our Support who is trying to reach you to help you do the import. 🙏

Founding Engineer

February 9, 2023

Beyond import/export. Matrixify is our daily tool to connect our catalogue from Airtable to Shopify & vice & versa. Plus, the support via slack is highly efficient.
Time spent using app: 10 days
ITissible replied February 10, 2023

Oh, wow - enormous thank you for your Review and for the kindest words.
From our whole team: 🫶

Founding Engineer

Edited February 6, 2023

Great support team, who is willing to help with some issues. In general a useful app.

We migrated Magento 2 to Shopify with it (still working on it but the majority should have been up).

Steel Vintage Bikes GmbH
Time spent using app: About 1 month
ITissible replied February 5, 2023

Thank you very much for reporting the issues you found, and collaborating to solving those.

We have implemented the change that if using the legacy Metafield types in the import, and there is a Metafield Definition, then we will assume the type from the Definition without failing.

Please, reach to our Support if you find some other road blocks that prevents you migrating in a good way.

Founding Engineer

January 17, 2023

Great app to communicate with fulfillment service provide. Works without a glitch so far and the different pricing plans are fair.
Flo -

Time spent using app: 5 months
ITissible replied January 17, 2023

Thank you very much for your review and kind words.
Sincerely appreciated by our whole team. 🫶

Founding Engineer

January 16, 2023

Straightforward to use and they have a great customer support team. It was smooth to import my Etsy listings to shopify

United States
Time spent using app: 1 day
ITissible replied January 17, 2023

Thank you for choosing Matrixify to do your migration, and for trusting our Support team to help you through that. It's exactly how it gives the best results. 👍
Although Etsy migration is not yet built as straight-forward as from other source platforms, thank you for your effort to map those fields manually.
Nice job on your side! ✅

Founding Engineer