O: WhatsApp Chat, Contact Form

O: WhatsApp Chat, Contact Form

Reviews (559)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with multiple communication channels like Facebook Messenger, Instagram, Twitter, and Skype, enhancing customer support and boosting sales. The free plan is praised for its adequacy for small to medium businesses, and the customizable chat widget aligns well with website aesthetics. Reviews highlight the app's smooth performance and the responsive support team that effectively resolves integration issues.

March 4, 2022

Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.

The Posture Pal
New Zealand
27 minutes using the app
Omega replied March 6, 2022

Hi The Posture Pal,

Thank you for taking the time to provide a rating and your compliment to Diego!
Your opinion is valued greatly and it helps us maintain an excellent ...

February 16, 2020

can you help me i all ready delete the app but the message button still in my shopify store i want to re install but the other button appear. now i delete again but still the 1 button of message logo cant erase pls help me

Stepania Shop
Philippines
26 minutes using the app
Omega replied February 17, 2020

Hello there,
Thanks for feedback!
I have checked, Our app not need to add script or code to theme so it's not the icon from our app, maybe it's script embed on theme or other ...

December 7, 2021

It is very easy to set up and works pretty well on my site. The team members are so kind and they always respond very soon to solve my question. High recommend!

DELOMO
United States
25 minutes using the app
Omega replied December 7, 2021

Hi DELOMO,

Thank you so much for your review!
I am so glad to hear that the app is working well and that you are enjoying it. We take pride in our customer service, if there ...

August 17, 2022

Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........

NorthSheep Eesti
Lithuania
21 minutes using the app
Omega replied August 17, 2022

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback!
Thanks,
Lynn

March 2, 2022

There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble ...

Jiby Dog Crew
United States
About 9 hours using the app
Omega replied March 3, 2022

Hello Jiby Dog Crew Team,

Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.

Recently, Facebook has made some ...

January 13, 2022

I have NO idea why Facebook doesn't make their own app. I'm glad someone else put in the effort to make something so helpful.

azul-labs-store
United States
12 minutes using the app
Omega replied January 13, 2022

Hi azul-labs-store

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing ...

May 5, 2022

Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.

HH Science
United States
About 5 hours using the app
Omega replied May 5, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to ...

February 21, 2022

Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.

DluchiUSACaribe
United States
6 minutes using the app
Omega replied February 22, 2022

Hola DluchiUSACaribe,

Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a ...

Edited May 22, 2023

This app did not work properly for me. when installed my product pictures were not visible, reinstalled twice but would not work properly with Electron theme. customer Support was no help at all. Their best troubleshooting method was to reinstall the app.....wow.

Spy Fox Gadgets Inc.
United States
About 3 hours using the app
Omega replied May 22, 2023

Hello,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your comment about the ...

May 9, 2020

No html code so will only work on a shopify store, so useless as the shopify store is rubbish. No customer support, so I installed a free one from a different company.

Elite 3D
United Kingdom
About 1 hour using the app
Omega replied May 10, 2020

Hi there,

Thanks for taking the time to leave a review for us, I'm sorry to hear that you've been having trouble with our app. Our app auto-detects and displays on your store ...