I Love Tunics
We've been using this app for a while - does the job nicely. Customer service response time can be a bit quicker - I recommend this app
What do I do when this warning shows up?
The HTTP server hosting the feed did not understand the request we made. This usually happens if the remote server doesn't support the chosen protocol or authentication method. Please ask your feed provider to check their server logs for more information and verify that your feed settings are correct.
Stacy Chan Limited
Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.
Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible!
I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager.
Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel.
Hope that helps,
Arizona Firefighter Athletics
Seemed like everything was working but no matter how hard we tried, there continued to be errors that lead to our Facebook page showing all products to be out of stock. Feedback from Flexify was unhelpful. Their comments did not address our specific concerns. Pretty sure they did not even bother to look up our information. Even free it wasn’t worth it.
It imported all my products over but didn't keep the collections? how do I make it add everything in collections than all dumped without a collection?
Thanks for your review. Regarding the collections: Unfortunately, Facebook does not have a collection concept like Shopify does.
Facebook has "product sets" which work in a slightly different way. While there is no straightforward way to map Shopify collections to Facebook product sets, you still have a number of options to achieve a product segmentation that resembles your collection.
Please reach out to us at email@example.com and we would be happy to explore those options with you.
Great App and Good Customer Service I contacted the support and they answer my question so fast, easy app also :D
Great support - we had a problem where only 500 products were being pushed to Facebook. The team at Flexify helped to resolve the issue almost instantly. Very happy!
Easy, Good and user friendly. it is the first time trying it so I might update my review later however, so far it is great
Good customer service, great to sync my catalog to start using dynamic ads, cheers from Mexico!!!!!!