Reviews (541)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for integrating FedEx shipping services into Shopify stores, highlighting its real-time rate display, shipping label generation, and shipment tracking. It supports international and LTL freight rates, enhancing merchant operations and customer satisfaction. The user-friendly interface and easy setup process are frequently praised, along with the responsive customer support that provides personalized onboarding and one-on-one Zoom calls for assistance.

September 3, 2020

This app works great. Better yet, the customer service is AMAZING! They responded to all of our many inquiries and set up questions super quickly and at what seemed like 24/7. They even pushed an app update to solve a problem within a few days. Would definitely recommend.

OddFellows Ice Cream Co.
United States
Almost 4 years using the app
December 3, 2021

This app is awesome and exact fit to our requirement. Especially the support is too good and they were available everytime when the help is needed.

Cost Plus Liquors
United States
Almost 4 years using the app
PluginHive replied January 27, 2022

Glad to know that the app is the best fit for your shipping requirements. Thank you leaving us a review.

Edited October 5, 2019

These guys make it so easy to solve shipping issues. They respond so quickly and take care of the issue fast. So glad I found you guys!

Emma Lou's Kitchen
United States
Almost 4 years using the app
March 2, 2023

Good support to help and resolve issues. We have been using the app for more than 2 years now. Would recommend.

Organic Verdana
United States
Over 3 years using the app
PluginHive replied March 3, 2023

Dear Organic Verdana,

Thank you for recommending "PH Ship, Rate, and Track" for FedEx. We are happy that we were able to match the FedEx shipping rates at checkout, as per your requirements.

Please feel free to reach out to us if you have any questions in the future. We will be more than happy to help you out.

Best regards,
Team PluginHive

January 27, 2023

Love this app & their customer service! We are saving time & money by being able to print FedEx labels from our Shopify store. We used to manually type in the order addresses into FedEx.com which opened us up to incorrectly inputting the addresses. We also had to enter the weights & dimensions of each box. We contacted customer service to help us integrate our FedEx account with their app. Addina quickly responded to our email and had us all setup within the hour. We wish we would have set this up sooner.

DC Audio
United States
Over 3 years using the app
December 24, 2019

Glad we found this app, Does exactly what was needed. Great customer service. Thank you so much for this app!

The Steel Shop
Canada
Over 3 years using the app
October 12, 2023

Quick, responsive and informed help. Thank you for taking the time to call and straighten out the situation!

MakerStock
United States
Over 3 years using the app
October 8, 2019

This app is doing a good job. If something doesn´t run smooth the outstanding support team helps within a very short time.

PearlGolf US
Germany
Over 3 years using the app
Edited April 16, 2024

Excellent app that helps me do my job easier....on top of that absolutely AMAZING support. I wish all software companies were as responsive to emails as they are. Keep up the great work! Support is excellent! Great App!

Weisenberger Mill
United States
Over 3 years using the app
PluginHive replied August 18, 2021

We are happy the app is making your shipping easier. and we’re glad our support could help. Thank you for the amazing review. Means a lot to us.

September 6, 2023

Sibi delivers exceptional support, responding swiftly to address and debug any issues. The app functions seamlessly, and its integration with FedEx—our preferred choice in Canada—is truly impressive.

Félix & Norton
Canada
Over 3 years using the app