Reviews (537)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its accurate display of negotiated FedEx rates and seamless Shopify integration. It features real-time shipping updates, efficient tracking, and direct label generation. The setup is user-friendly, and the customer support team is responsive, offering personalized and proactive assistance. Merchants frequently commend the app for enhancing operational efficiency and improving customer satisfaction.

May 13, 2021

Great CS support. Helped me resolve my issue very quickly. I will recommend this app to any one trying to ship via FedEx

Umami Insider
United States
About 5 years using the app
PluginHive replied May 20, 2021

Thank you so much for the review and thanks for recommending our app

August 5, 2021

Addina was super helpful in resolving my issue. She resolved it quickly and efficiently. I really appreciated this as I was having trouble and it was already 3AM on my side of the world. Addina jumped in and helped me with my issue via screen share. We have been using this app for some time and love the convenience and information it offers to our customers. Thank you!

STATE Bags
United States
Almost 5 years using the app
PluginHive replied August 30, 2021

We understand how crucial it is to resolve issues that come in the way of streamlining the shipping process for your business. We’re happy we could quickly resolve the checkout rate issue. Thank you so much for the 5 star review.

June 27, 2019

We had some simple questions and some more complicated customization needs. They have been responsive with clear explanations. Helped me understand the pieces and keep the project going forward.

Janies Cakes
United States
Almost 5 years using the app
November 8, 2019

This app is greatly developed and has an amazing support staff. It is also the only app on the market that offers the ability to offer FedEx Published Rates in the online store allowing us to maximize profits.

ICO Uniforms
United States
Over 4 years using the app
April 27, 2020

If you want to set this app right, you will need support from them. Contact them support so they can help you or walk you through how to set it up. They were very patient with us to help us set this up and answered any questions we have until we fix any issues. After set up, creating the shipping label is super easy and Im glad I found this app. Super app I recommend.

Vege Label
United States
Over 4 years using the app
December 2, 2021

The team is always very helpful at fixing a bug if one arises, I've not had any issues really though. App usually performs perfectly.

TCKCorals
United States
About 4 years using the app
PluginHive replied December 20, 2021

Thank you so much for your positive feedback. We are glad to know that you are happy with the app and our service. Appreciate your business. Thank you.

September 3, 2020

This app works great. Better yet, the customer service is AMAZING! They responded to all of our many inquiries and set up questions super quickly and at what seemed like 24/7. They even pushed an app update to solve a problem within a few days. Would definitely recommend.

OddFellows Ice Cream Co.
United States
Almost 4 years using the app
December 3, 2021

This app is awesome and exact fit to our requirement. Especially the support is too good and they were available everytime when the help is needed.

Cost Plus Liquors
United States
Almost 4 years using the app
PluginHive replied January 27, 2022

Glad to know that the app is the best fit for your shipping requirements. Thank you leaving us a review.

Edited October 5, 2019

These guys make it so easy to solve shipping issues. They respond so quickly and take care of the issue fast. So glad I found you guys!

Emma Lou's Kitchen
United States
Almost 4 years using the app
March 2, 2023

Good support to help and resolve issues. We have been using the app for more than 2 years now. Would recommend.

Organic Verdana
United States
Over 3 years using the app
PluginHive replied March 3, 2023

Dear Organic Verdana,

Thank you for recommending "PH Ship, Rate, and Track" for FedEx. We are happy that we were able to match the FedEx shipping rates at checkout, as per your requirements.

Please feel free to reach out to us if you have any questions in the future. We will be more than happy to help you out.

Best regards,
Team PluginHive