Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, time-saving features, and excellent customer service. They value its seamless integration with FedEx and Shopify, ability to handle multiple shipping scenarios, and live shipping rates display at checkout. The app's bulk order processing and automatic box selection for items are also praised. The support team is recognized for their quick and efficient problem-solving, often via Zoom meetings. This app is noted for streamlining the shipping process and saving businesses time and money.

Edited February 8, 2022

Really happy with the support provided by the FedEx team.
Was treated in a very professional way.
Special thanks to Mrs. Addina for the help and assist, looking forward for more such services in the future.

Tea G
Over 1 year using the app
December 21, 2021

This app is good! Customer support is on point, very direct and quick. I had Addina help me via screen share and she knew exactly how to help.

About 1 year using the app
PluginHive replied January 13, 2022

Thank you for recommending the app. It was our pleasure onboarding you into our system and help you achieve your requirement. We appreciate you taking time to review our support and application.

December 2, 2021

The team is always very helpful at fixing a bug if one arises, I've not had any issues really though. App usually performs perfectly.

United States
Over 1 year using the app
PluginHive replied December 20, 2021

Thank you so much for your positive feedback. We are glad to know that you are happy with the app and our service. Appreciate your business. Thank you.

Edited January 13, 2023

We have used this daily for over a year now. We are still happy with it. We used to copy and paste addresses into the FedEx Ship Manager. This saves us time and reduces errors. Whenever we have a question, someone is quick to help us.

United States
About 1 year using the app
PluginHive replied February 28, 2022

Thank you for your kind and encouraging words. It was a pleasure working with you and we look forward to seeing your Shopify store grow while we continue to support you.

April 21, 2022

Great option for using FedEx shipping on a Basic Shopify plan. Tons of options and customization. No issues so far. A little complex, but their support is incredible (responds in less than an hour for the few questions we've had). Offering our Account rates to our customers automatically is great! No more needing to change shipping rates manually.

Student Discipleship Ministries
United States
4 months using the app
November 10, 2021

Great app. Works perfectly and makes life a lot easier for your store shipping needs. Highly recommended.

United States
Over 1 year using the app
PluginHive replied December 14, 2021

Thanks a lot for recommending the app. We’re glad to know that the app makes your store’s shipping easier and quicker.

Edited July 28, 2022

I am using this app to set up shipping for our Shopify website. As soon as I did the installation, I got a call from them. Sibi Firoz helped us with some weight issues, and he was great. I definitely recommended it!

Kane Dezign LLC
United States
About 1 month using the app
July 26, 2022

App is great and support was amazing. Highly recommend if you have negotiated rates and have different box sizes.

Terrene Tires
United States
20 days using the app
January 26, 2022

Great app! Works exactly as expected and needed! Offers the feature to tag certain products as alcohol so that the correct FedEx label is printed - the "requires adult signature" label. This is a crucial feature for our business. Customer Service was excellent - very responsive and helpful. Highly recommend!

vomFASS Brookline
United States
7 months using the app
PluginHive replied February 28, 2022

Thank you for your amazing feedback! We try to include all the features that could benefit our customers and we’re very glad that the “requires adult signature” feature is benefitting you. We wish you good luck and we’re just one email away when you need us.

September 22, 2021

Customer service is A++. I have installed many apps and have never experienced support quite like that of this app. They really wanted to make sure I was set up for success and Jon immediately scheduled a zoom meeting to take me through all the steps and make sure it was doing what I needed. Lastly, what a pain if you can't print labels! This app saved us with the ability to print Fedex labels and does exactly what it advertises. Thanks so much!

Shine Pet Food Co.
United States
Over 1 year using the app
PluginHive replied September 24, 2021

Hello Lisa,
Thank you so much for your kind words; they mean a lot to us here at PluginHive. It was my pleasure to be of help to you. If you need any assistance, remember that we are just one call/email away.
Cheers and take care!