Reviews (5,996)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and trust through its review management system, noting increased sales and better Google rankings. Key features include customizable review widgets, the ability to import reviews from platforms like Amazon and Etsy, and automated review requests. The app is also praised for its user-friendly interface and seamless integration with Shopify. Exceptional customer support is frequently highlighted, with the team providing quick, knowledgeable assistance and customized solutions.

February 28, 2022

Only early days as I installed it today. But so far, I am really happy with the way it works. Easy to set up, looks great and have had responses rolling in already.

Barefoot Shoes Australia
Australia
About 6 hours using the app
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Bellevue's Discount
United States
7 days using the app
June 14, 2018

Great App helped me a lot
Highly recomeeded

Tronixgadget
United Kingdom
About 6 hours using the app
March 14, 2021

Really great app. Gives me vivid analytics and a clear idea of what’s happening on my store. Really love it.

Art & Scents Afrique
United Kingdom
7 days using the app
January 21, 2022

Very easy to do! And the customer support is just amazing! Highly recommend a must for your Shopify store!

Euro-Dog Collars and Leads
United States
About 6 hours using the app
April 19, 2018

Too great! I really love this app and it helps me to understand how works my traffic.

Fineartsfrance
Ireland
About 6 hours using the app
September 17, 2021

I should've used this app a long time ago. I have been using Shopify Reviews app which is garbage compared to this. Allowing images/videos and being able to reply to reviews is key. The support is incredible as well

Rosie Bee Store
United States
About 6 hours using the app
April 2, 2023

App is very user friendly and integrates with Shopify easily. I also chose this app because it had good ratings.

solacecandles.com
United States
About 6 hours using the app
Fera Commerce Inc replied April 10, 2023

Thank you for your review ❤️ and thank you for trusting us to help you gather your reviews!

It is so nice to hear that you find our app user-friendly and are happy that you chose our app!

Please reach out to us at any time if you need anything 🙂

March 30, 2019

The app was great until they change the recurring charges which I had 1-year free trial. The app crash out of the blue and didn't respond at all so I was forced to uninstall it and when I try installed again it asks for recurring monthly payments. Soon later I find out that the app stops working because the change the membership plan and what bothers me is that they even took the time to letting the users like me know about the change. The app is good but not enough for fees their are asking.

DCD
United States
7 days using the app
Fera Commerce Inc replied April 1, 2019

I'd love to speak with you one-on-one to talk about the issues you experienced, particularly in regards to your plan. The app did not stop working because of the plan changes. We had some downtime due to a server issue, which has been resolved.

With the free trial, you would not have been asked to upgrade your plan until your trial ended. However, in uninstalling the app it asked you to select a new plan upon re-installation because when you uninstall Fera it does not keep your store's data.

Thanks for your review. I will reach out to you personally by email so we can chat about this further.

September 20, 2019

I am still tryna see how they convert but i am sure it is a great app and i can recommend it for just anybody

WhipWind
United States
6 days using the app