Fera Product Reviews App , 5,685 reviews

Fast active and helpful customer support. I look forward to growing my customers and social proof through their app. Easy to use, and if you've got issues, just let them know and they'll help out. I worked with two of their support teams and all provided great service.

I really like Fera and have been using it for years. My biggest positive is the "Reply using AI" feature that was introduced recently. I always struggled replying to customer reviews whether positive or negative. And just always wound up sounding like a robot. Trying to think of creative ways to say "thank you" was really hard! Now I click a button and Fera writes a reply for me that sounds way better than anything I could write. it takes seconds. The options are endless too with integration with other apps. I can easily import my Etsy reviews which is really great. Thank you Fera - you've helped me build a successful business!

i would recommend this app it is amazing .... although I am paying quite a bit so to have reviews go on automatically if I don't allow them is annoying, as I have had an uptight review from a customer who expected something free as I do buy one get one free on some items, the item was not and she tried to leave a one star even though she liked what I had made , so that isn't fair as the job done and what I had made her was beautiful. But thank you I do love this app my darlings and the fee is worth it x

Serves us well! User-friendly, easy to navigate, and very responsive support (I just got a response in less than 2 minutes). Definitely recommend!

Exceptional support from the Fera team! Special mention to Holden, who went above and beyond to assist me promptly, providing invaluable guidance in configuring the app to perfectly suit my needs. His expertise and knowledge made the entire process seamless. Grateful for such outstanding service!
Thank you :)

I have been using this app for a few years now and have always been very happy with it. I recently had a couple of issues as I had updated my Shopify theme and the app wasn't working properly. I reached out to customer service and Holden was amazing, he fixed every issue in a matter of minutes and went over and above what I had asked, offering suggestions for further improvements and then implementing them. 5* service, thank you.

So far so good happy to get product reviews as we are not getting so much of Google reviews in my business.

The review layout is well thought, and customers are automatically emailed a couple of weeks after purchasing a product. The support is so quick. I had a couple of changes I wanted to make and they got back to me in minutes.

I have been using Fera for a few months and I am happy with the amount of customization it offers for your widgets. Also, the review process is simple and so easy! Their customer service team is always very quick to assist. Thank you for your help!

Fera is a great platform for e-commerce store reviews. We use it to collect customer reviews, it has been a game-changer. This assists us in ensuring a part of our social proof is taken care of and generating trust with potential customers. If we experience bumps along our way, their support team provides excellent service, troubleshooting and guiding us through our app issues. Thank you Fera team, keep up the great work!