Fera Product Reviews App , 5,377 reviews

The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature.

The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses.

However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually.

Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation.

In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.

The customer service at Fera via the chat feature is consistently prompt, pleasant, and super helpful. I also like that they have a few of the same customer service agents who regularly respond to messages. I've been impressed with the knowledge and resourcefulness.

I am super impressed with Fera. I needed help with a configuration issue. Fera responded within a few minutes and had fixed the issue. Their support team is super.

The reviews here say it all. Very easy to use.

Perfect, thanks you for your helpp !!

I was looking for a simple and affordable review app for my small business and Fera has been a great fit so far. I ran into a small glitch with one of the widgets tonight and used the chat function to send a message to the customer support team. It said that they would be back on Sunday (I messaged on a Friday night), but Holden got back to me within 30 minutes and followed up shortly after that to let me know the glitch had been fixed. Really appreciate the prompt customer service!

So far so good. They have a pretty good interface and is very configurable. I would recommend for anyone that is looking for a review app. I like their widget feature as well as the photo/video review support. Thank you!

Team is amazing and continue to try and improve the app. See some recommendations pop into the app recently which made me happy that they are listening to us, and not just telling us what to do.

Yes, there are some other review apps that might have more integrations (even though Fera.ai has enough of the main ones) but I am sure overtime as they grow they will even more.

Did try another big player in the industry before this and it was just limiting. Once you chose the layout of your reviews you are stuck with it, while with Fera.ai you can change it in the them editor.

I just downlaoded the free upgrade as I am having challenges with this app. Please help

Great service provided by the team and a fantastic product they have created. Very useful notifications and ability to add product specific or store-wide reviews.