Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

Reviews (365)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products, noting its ability to streamline the delivery process and ensure quick, reliable distribution post-purchase. It's praised for its ease of use, straightforward setup, and responsive customer support. Key features include customizable email templates, direct integration of download links into thank-you emails, and notifications for file updates, all contributing to enhanced customer satisfaction. The availability of a free plan and extensive customization options for email communications and file delivery settings further increase its appeal among Shopify merchants.

August 19, 2024

I had an issue setting up the Dkim autentication and Anaam helped me in the blink of an eye!!!! 10/10 customer support!!! And the app is amazing!!!

Tender Moments
Italy
6 days using the app
Artos Software replied August 20, 2024

Thank you so much for taking the time to write a review. It was my pleasure to help you with the DKIM authentication.

I'm so glad that your emails will be sent from your business email now. Best of luck with everything :)

-Anaam / Merchant Success Lead

August 20, 2024

Easy to use.

totkorner
United States
Over 2 years using the app
Artos Software replied August 30, 2024

Thanks for the feedback! We're glad to hear you find the app easy to use. We wish you the best.

If you need any help or have more feedback, just let us know! :)

- Sneha / Merchant Success

July 24, 2024

Excellent App. Does the job as described, reliable. Good support to get up and running.

JD Mack Photo
United States
21 days using the app
Artos Software replied July 25, 2024

Thank you so much for taking the time to leave a review :) I'm glad we were able to help you bulk import your digital products and get set up with Filemonk :)

We're always here to help, anything you need!

-Anaam / Merchant Success Lead

July 8, 2024

Awesome Experience! It's quite easy to get around yet very versatile. They even gave us some free extra storage to get started!

Mindful Pixel
Kenya
About 2 months using the app
October 22, 2024

Thank you very much for the customer service's help. The response was very fast and helped me solve all the problems. This APP is definitely the first choice APP for customized artworks.

PaletteTales
Hong Kong SAR
About 4 hours using the app
Artos Software replied November 7, 2024

Thank you for your wonderful review! I'm glad we could help setup your own custom email to send emails to your customers and customize the email template. We wish you the best!

We're always here for you! :)

- Sneha / Merchant Success

July 19, 2024

The customer support for this app is amazing. They responded quickly, were incredibly helpful, and resolved my questions with ease. Their dedication to customer satisfaction is outstanding. Highly recommend! Thanks Shashi & team!

digitalmaster studio
Australia
7 days using the app
Artos Software replied July 26, 2024

Thank you for your kind words! We're glad to hear our support team could help quickly and effectively. Your satisfaction is our priority. Thanks for recommending us! We wish you the best for your digital sales. :)

- Sneha / Merchant Success

May 27, 2024

I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also customised for me ftom their back end team. All in all I am very happy with their product and especially Sneha's help has been tremendous. Thank you.

SchiffliOnline
India
About 1 year using the app
Artos Software replied July 18, 2024

Thank you so much for your kind words! I'm happy I could help set up the app and our team could customize it as per your requirements. I wish you the best! We're here to help anytime.

- Sneha / Merchant Success Lead

September 7, 2024

Good customer service!

Natty Neighbors
United States
About 1 month using the app
October 27, 2024

nice good response

Nezoka
Indonesia
16 days using the app
July 29, 2024

Love the app. Does exactly what it says and there's a free plan too. Plus, the support team is super awesome.

Huxey
Malaysia
2 days using the app