Osloh Bicycle Jeans
We had been struggling with the complexity of international orders for some time - it was a real problem given that @50% of the business was from outside the US. FlavorCloud was a great solution for us - we were live in 24 hrs and were able to ship orders straight away.
The customer experience is very good and creates consumer confidence in the checkout and reduces post shipment Customer Service. The operator interface is intuitive allowing for ease of shipping and the creation of tailored programs & promotions. The economics look good and we are more profitable given the increased conversion, lack of CS and reduced shipping rates (all of which more than offsets the fees, which are on an order basis so no fixed costs). Great app and great team who support us - highly recommended.
No technology is perfect - let's be real here. No product ever is. However, it always comes down to service.
We were in a pinch and needed cost estimates for a brand new product that wasn't live on our site yet, and really needed their help ASAP. Their team stepped up and gave us the estimates BEFORE end of business day, same day, after hearing our urgency. We've had other instances with issues with refunds and processing, and through diligent communication, they addressed the issues immediately with sincere apologies for miscommunications that occurred.
We are all human in the end - and so, it comes down to service. Flavorcloud is a fantastic service and a great team.
FlavorCloud enabled us to start shipping anywhere without the headaches of figuring out customs, duties etc. Since international customers can see the total cost without talking to us, it saves us all the time we previously wasted making quotes for people who then did not buy. The total prices are better than any other service I researched. Help and training were easy to get and they treat us like they really care about our business.
Truly a lifesaver. They were prompt in responding to all my questions including an online video guided set up. Really cant say enough great things again this app!!!!
The app has helped us expand our international presence and simplified the process of shipping to other countries. There are multiple shipping options for our customers to choose from. It is simple to use and learn.
GREAT customer service. App provides clear and helpful information to our customers explaining the combining of shipping costs + duties and taxes. I have recommended this app to other Shopify users.
Only issue: Unfortunately, it will not let you use the platform to make shipments other than the orders pulled from your store. Sometimes we combine orders for bulk shipments and have to use a different carrier for that :/
The app provided international shipping support to our customers. It was easy to use and helps expand our global presence.
FlavorCloud has been super helpful for us to get our international orders out the door easily. They allow the customer to include duties and taxes up front so that they aren't surprised with an extra charge before they can get their product. The team is great at communicating and are quick to respond to any issues. We really enjoy working with them!
We couldn’t be happier with Flavor Cloud. They make international shipping a breeze (words I never thought I would say). They eliminate the stress of having to deal with customs speed bumps, their rates are reasonable, shipments are all easily tracked, and the up-front payment of duties and taxes mean our customers get their product that much faster and don’t receive any expensive surprise fee’s upon delivery. The few problems we’ve had have been short lived as the Flavor Cloud team is very quick to respond to emails and help resolve the issue. Excellent customer service! The user interface of the app becomes intuitive after a short learning curve and you can tell they’re working hard to refine the experience. All in all, a top-notch international shipping service!
This app is amazing. It gives us great rates on FedEx Express for shipments to Canada and globally. We've definitely seen our volume of international shipment increase as a result.
Most importantly, this app allows us to collect and pay duty upfront, giving transparency to the customer and preventing delays in customs. The app autogenerates customs forms for each shipment so we simply have to print and ship.
And whenever we've had any questions on international shipments, the support team is very responsive and helped resolve things in a short time frame allowing us to respond to our customers in a very timely way. This is very important for our customer service team.
Definitely give this app a try! There's a small learning curve to get things set up but once you are using it on the regular you'll be stoked.