FlavorCloud – Global Shipping , 61 reviews

We had been struggling with the complexity of international orders for some time - it was a real problem given that @50% of the business was from outside the US. FlavorCloud was a great solution for us - we were live in 24 hrs and were able to ship orders straight away.

The customer experience is very good and creates consumer confidence in the checkout and reduces post shipment Customer Service. The operator interface is intuitive allowing for ease of shipping and the creation of tailored programs & promotions. The economics look good and we are more profitable given the increased conversion, lack of CS and reduced shipping rates (all of which more than offsets the fees, which are on an order basis so no fixed costs). Great app and great team who support us - highly recommended.

The best fulfillment for international shipping. Very responsive customer service and always delivers. Friendly user dashboard, really helpful FAQ, everything's very well-thought-out. We used to concern about the commission rate, but the commission turns out to make much sense concerning the very competitive shipping rate and the feature of DDP (no surprise custom tax for customers). We have been using flavorcloud for the past five months and have recommended it to many others, keep the good work!

I would highly recommend flavor cloud for international check out. The app was super simple to integrate and the company provided excellent support by walking us through each step of the way. The technology/platform itself is user friendly. Also, if I ever have any questions their team is on top of it. They respond very quickly and are always super pleasant to work with!

We have only been using FlavorCloud for about 2 months and their customer service is great! Specifically one gentleman who has helped me with any need that has come up - thanks Balthasar! :)

Over time I've been having more and more problems with this app. It has bugs very often, and doesn't seem to work with wholesale orders that use discounted prices.

So far so good. Great customer support. Balthazar and crew have been extremely helpful and offer fast, live responses which go a really long way! Great that it integrates well with Shiphero fulfillment t.

Great App for shipping internationally! Customers are made aware of the import duties they will owe at checkout so no more suprises when they receive our product. The international rates are some of the best we have found and the customer support we received has been fast and helpful. Highly recommend!

FlavorCloud App was precisely what we needed: having the shipping fee, duties, & taxes calculated upfront made international shipping easy & seamless. Our customers are happy that their packages are delivered door to door, not having to worry about their packages being held in customs. The flavorCloud team has also been helpful in setting up the app; they provided us with great customer support. Highly recommended!

GREAT customer service. App provides clear and helpful information to our customers explaining the combining of shipping costs + duties and taxes. I have recommended this app to other Shopify users.

Only issue: Unfortunately, it will not let you use the platform to make shipments other than the orders pulled from your store. Sometimes we combine orders for bulk shipments and have to use a different carrier for that :/

Love this app! We have been looking and searching for a long time to find a partner and app to assist us with international shipping in ways that avoid customers receiving surprise duty payments and also less expensive shipping options. Would definitely recommend to any shopify store owner looking to expand beyond the US.