FlavorCloud – Global Shipping , 61 reviews

Setting up the app was seamless. And their support has been awesome. They hold your hand until you are comfortable and then continue to check in to make sure everything it running fine. Best decision I've made getting the FlavorCloud app. International shipping is now a breeze and totally transparent for the customer regarding duties, taxes, and shipping options. Highly recommend.

I've researched different shipping rates, and FlavorCloud provided the cheapest rate by quite a lot of difference (for my case, it was $100 cheaper for the large package), and FlavorCloud takes care of all customs paper and the duty fee upfront, so it smooths the process of package acceptance at customs and ensures customer receives products on time. Besides all the pluses listed above, the #1 reason to go with FavorCloud is their top notch level of customer service. I was having an issue with creating an international shipping label via Shopify, and with Shopify customer support via chat and email, the problem wasn't being resolved after working on it over 3 days. I emailed FlavorCloud with a request for an urgent call, and Jeff gave me a call in an hour, and he listened to my issues, and we had a call setup with Jeff and Sharad in 2 hours, and they walked me through the entire process of setup and to create the shipping label I was having trouble with. They spent the entire hour with me until the issue was resolved and until I felt comfortable using the app. There are many companies out there, but it's hard to find companies that really care and provide help when needed. I'm glad we found FlavorCloud. Now we can process international shipping at ease, and our customers get to enjoy the low shipping rate.

The app provided international shipping support to our customers. It was easy to use and helps expand our global presence.

We are very pleased to have implemented FlavourCloud to our store. As our international orders increase - we know we're making it as seamless as possible for our customers.
Excellent customer support also makes it a no brainer!
Thank you FlavourCloud

This app is insane! I can't believe that I have been able to set up international shipping in my store within 2 weeks after opening. The team was very professional and actually helped with a live setup in my store. My store is currently sold out, but I will give an update when I start fulfilling international orders. If you are looking for international shipping, look no further.

This feature, cross boarder shopping experience reduces friction for most international customers and has been super helpful with expanding our brand and sales globally. However, the backend support to troubleshoot lingering issues within the app have disappointed me tremendously. I've asked for help on several occasions and have not received any assistance to address my immediate issues.

We are struggling to get support and cannot get the cart to show expected Landed Costs. Would love to get assistance and up date this review.

We have been trying to get support for over 2 weeks.

Truly a lifesaver. They were prompt in responding to all my questions including an online video guided set up. Really cant say enough great things again this app!!!!

CANADIANS BEWARE. AVOID THIS APP. This app is just not set up for success if you're a Canadian shop. I signed up with the promise of hassle free shipping and faster shipping times. When my international orders came in, the issues started. Not only did the app constantly miss uploading orders (causing me to contact flavorcloud for assistance) but I wasn't even able to ship them. I had orders sitting for over a week while they were "working on it" and the only time I was able to get information was if I was the one who reached out first (which was every time). The idea was that they would send me a consolidated label, so I would ship all of the international order together to Asendia in the US and from there they would go onto their destinations. All of this was to take a maximum of 10 business days. Well, it took a week for them to get me the label, almost 2 weeks for Asendia to receive, and another week for them to ship them out and not a single one (another week later) has made it to their destination countries. The app also has so many bugs and glitches, it's a horrible interface. Absolutely awful service, I DO NOT recommend unless you want empty promises and angry customers. I could honestly go on and on about all of the issues I had with this company.

Customer service was very good but I ended up deleting the app when I found out what they charge. Update: They take a large percentage of your order value which should be in writing before you download the app and give the app ALL of your data and customer files. I did express this concern to Shopify on more than one occasion and they did take note of it. When reading over this app, one would think that it is "free" and the fees may be in just the shipping charges, but you pay shipping and give them a cut of your profits. Just BEWARE of that.