Shopify Flow

by Shopify

Automate everything and get back to business

29 reviews

  • Popular with businesses in the United States

Free to install. Additional charges may apply.

Key values section

Whatever you need, build it

Build the custom workflows and processes that you need to run your business

Get more done, in less time

Turn manual and repetitive tasks into automated workflows and get back to business

Start automating in seconds

Activate workflows in just 3 clicks with pre-built templates for common use cases

  • Reduce the steps and resources required to complete workflows
  • Leverage powerful condition logic to build complex workflows
  • Use the visual editor to build the custom automation you need
  • Experiment instantly with pre-built workflow templates
  • Gain insight into workflows by tracking status and performance
  • Reduce the steps and resources required to complete workflows
  • Leverage powerful condition logic to build complex workflows
  • Use the visual editor to build the custom automation you need
  • Experiment instantly with pre-built workflow templates
  • Gain insight into workflows by tracking status and performance
Shopify Flow

Shopify Flow

Note: This app is only available to customers on Advanced and Shopify Plus. Also, Shopify Flow is currently only available in English.

Shopify Flow is an ecommerce automation solution that was purpose-built to help solve the unique challenges that Shopify merchants face. With Flow, you can build workflows to automate tasks, campaigns, and processes within your store and across your apps. These automations give you the power to build the custom solutions that your business needs.

Choose from a library of templates to get started with right away, or use the visual workflow builder to create a custom automation. Let Flow do the work so you can save time and focus on what matters.

Here are a just a few of the ecommerce areas that Flow can help you with:

Buyer experience

  • Kick off nurture campaigns for preorder purchases
  • Create a support ticket when you receive a negative review
  • Track negative product reviews in a spreadsheet

Customer management

  • Personalize marketing by tagging customers based on purchasing behavior
  • Organize customers by lifetime-spend tiers
  • Tag and track conversion of customers who order samples

Inventory and merchandising

  • Get notified when products are low in stock and merchandise them on your store
  • Hide and show products based on inventory level

Risk management

  • Send a high-risk order notification before capturing payment
  • Cancel and restock high-risk orders
  • Track high-risk orders in a spreadsheet

Order management

  • Tag orders with specific shipping requirements
  • Add international orders to a spreadsheet
  • Send an expedited shipping notification to the logistics team

Loyalty & retention

  • Reward loyalty points for adding items to a wishlist
  • Start a win-back email sequence when customers are at risk

Promotions

  • Add a free gift to orders over $100
  • Text a discount code after a second order
  • Mail handwritten note after a third order

Apps that work with Flow:

Dozens of apps already integrate with Shopify Flow, with more coming every week. Check out the Shopify Flow Connecters section in the help center to see the full list.

Launch date

September 18, 2017

Integrates with

  • Slack
  • Email
  • HTTP Requests
Shopify Flow

Shopify Flow

Note: This app is only available to customers on Advanced and Shopify Plus. Also, Shopify Flow is currently only available in English.

Shopify Flow is an ecommerce automation solution that was purpose-built to help solve the unique challenges that Shopify merchants face. With Flow, you can build workflows to automate tasks, campaigns, and processes within your store and across your apps. These automations give you the power to build the custom solutions that your business needs.

Choose from a library of templates to get started with right away, or use the visual workflow builder to create a custom automation. Let Flow do the work so you can save time and focus on what matters.

Here are a just a few of the ecommerce areas that Flow can help you with:

Buyer experience

  • Kick off nurture campaigns for preorder purchases
  • Create a support ticket when you receive a negative review
  • Track negative product reviews in a spreadsheet

Customer management

  • Personalize marketing by tagging customers based on purchasing behavior
  • Organize customers by lifetime-spend tiers
  • Tag and track conversion of customers who order samples

Inventory and merchandising

  • Get notified when products are low in stock and merchandise them on your store
  • Hide and show products based on inventory level

Risk management

  • Send a high-risk order notification before capturing payment
  • Cancel and restock high-risk orders
  • Track high-risk orders in a spreadsheet

Order management

  • Tag orders with specific shipping requirements
  • Add international orders to a spreadsheet
  • Send an expedited shipping notification to the logistics team

Loyalty & retention

  • Reward loyalty points for adding items to a wishlist
  • Start a win-back email sequence when customers are at risk

Promotions

  • Add a free gift to orders over $100
  • Text a discount code after a second order
  • Mail handwritten note after a third order

Apps that work with Flow:

Dozens of apps already integrate with Shopify Flow, with more coming every week. Check out the Shopify Flow Connecters section in the help center to see the full list.

Launch date

September 18, 2017

Integrates with

  • Slack
  • Email
  • HTTP Requests

Pricing

Free to install

Flow is only available to customers on Advanced or Shopify Plus

Reviews

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    45% of ratings are 5 stars
    13
  • 4 of 5 stars
    21% of ratings are 4 stars
    6
  • 3 of 5 stars
    14% of ratings are 3 stars
    4
  • 2 of 5 stars
    21% of ratings are 2 stars
    6
  • 1 of 5 stars
    0% of ratings are 1 stars
    0
View all 29 reviews
2 of 5 stars
May 2, 2022

Sportdirect.ca

Location Canada

Could be a great tool but it requires us to go through 15,000 clicks to run-segment our current base of customers as it's limited to 50 customers at a time. The real-time segmentation once created is working well so far. Could be much better coming from Shopify.

Developer reply

May 23, 2022

Thank you for the review. I believe you are referring to the recently added feature to be able to run a workflow from the Admin’s Customer list. We’re sorry that we don’t yet have the ability to run a workflow on all of your customers. Hopefully you were able to finish your task by running 50 at a time.

2 of 5 stars
February 24, 2022

Hero Cosmetics

This is a useful app but is not 100% reliable. There have been multiple instances when the app will be down for hours with no updates to the Shopify status page. I have had to confirm outages with support. If you need actions to occur in a timely fashion, then this is not a reliable option. Also, it seems like the Shopify developers push untested code. There have been instances when simple conditions like "Any of" will just break out of nowhere (with no updates on my end). Again, I've confirmed this through Support. Also, very limited search functions on workflow logging, which makes troubleshooting workflows very difficult with high volume stores. It just seems like this is app is in a beta stage. It shouldn't be advertised with Shopify Plus if it is not production-ready.

Developer reply

May 3, 2022

Thank you for the review and we’re sorry that you didn’t have a great experience. We are always trying to improve the reliability of Flow as well as the systems on which all apps (including Flow) depend on. To clarify, Flow does not push untested code but occasionally new features have unintended side effects. Because of your report and others, we were able to quickly find and rollback the root cause of the issue. Thanks again.

4 of 5 stars
Edited November 12, 2021

Femme Detox

Very useful app for automation such as customer and order tagging. My only complaint so far is that there are not order-related actions for fulfillment. For example, "if an order product type is X and fulfillment status shows as "partially fulfilled"> ACTION mark line item as "Fulfilled". Please add this feature! This would be incredibly useful for us. Another feature that would help is if there were "actions" related to products for bundling purposes. For example we have a product in our store that is a bundle composed of individual skus. The bundle has its own SKU and when ordered Shiphero shows the component skus in the bundle to our 3PL. Ideally, we could have a workflow that also does this in shopify. For example: If order contains X (bundle SKU product) ACTION replace with these items. This would allow us to accurately track the single SKU components sales within shopify.

Developer reply

May 3, 2022

Hi, thank you for the review and the suggestions. It’s important that we fully support Shopify triggers and actions, so we are working on an approach to allow many more actions. Stay tuned for details.

View all reviews

Apps similar to Shopify Flow

Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

by Gorgias

The customer support platform for ecommerce

4.6 of 5 stars(521reviews)
7-day free trial
Rebuy Personalization Engine

Rebuy Personalization Engine

by Rebuy

Personalized Recommendations, Upsell, Cross Sell, Buy it Again

4.7 of 5 stars(215reviews)
Free plan available