Reviews (190)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools, especially for recovering abandoned carts and boosting sales through follow-up emails and review requests. It features customizable email campaigns, scheduling, and condition-based sending. The user-friendly interface and responsive support team enhance its reliability in automating email campaigns. Continuous updates based on merchant feedback keep it valuable for customer engagement and retention.

April 11, 2016

Great app, very responsive developer!

Maria2lemetry
United States
Almost 8 years using the app
March 1, 2016

Great service from a great app. I was spending heaps of time emailing customers individually after specific product purchases, now Follow Up has saved me time and guaranteed a seamless customer experience. Great work, guys!

The Salty Fox
Australia
Almost 8 years using the app
April 11, 2016

This plugin is exactly the kind of app I needed for my Shopify site. I have been waiting 2 years for an email extension that has the capability send follow-up emails to our Shopify store's customers based upon conditions such as cart total, paid total, total amount spent, etc...

I actually contacted the developers to make a request and they updated the app just for me!

Truly amazing customer service. I wish all companies were this good!!!

Thank you Konstantin!

Best regards from the USA,
Zak Goodman

Penetrex
United States
Over 7 years using the app
September 29, 2016

Only been using it a few weeks but I love it so far. Thank you

Imperial Tropicals
United States
Over 7 years using the app
November 26, 2019

Michael has babysat me through this process, he has been SUPER helpful, his service is second to none.

I highly recommend him and this app. I usually don't write reviews but he has been outstanding.

If you are looking for an app to reengage your customers this is it.

Super easy to use and fair pricing.

Highly recommend.

Supplement Monster
New Zealand
3 months using the app
Edited April 8, 2020

I just got my first sale off of an abandoned cart!! That is a feature I had never thought of and therefore wasn't looking for when I was shopping for this kind of app, but I sure am glad it is part of the free package. This was only my 4th sale (my store is still new), and therefore quite significant. I'm very appreciative.

The Creation Space
United States
3 months using the app
Klax Holdings LLC replied April 8, 2020

Glad to hear it's working out for you so far and looking forward to helping you generate many more sales in the future! Thanks for trying our app.

December 15, 2020

Great free app to start with email marketing from the beginning of the store build up, we are very happy with the marketing follow up.

SauerCrowd
Netherlands
3 months using the app
August 3, 2022

Nice App, Easy Set-Up, Great Pricing Structure! Excellent! It took me 3 different apps, before I landed on this one. I'm keeping in installed! Great Job !

StampsNCrafts
United States
3 months using the app
December 2, 2020

Easy to use (some basic code knowledge is required). One of the few apps that lets your feedback email link back to the original product bought! Super useful. Like it alot. The only downside is that there are no options that I can see to allow you to build custom email campaigns, and define unique triggers etc.

Geometrico
United Kingdom
3 months using the app
March 9, 2016

Very helpful staff. Konstantin was helpful with every question and managed to fixed any problems I had. Great app, would recommend.

Tardisk Com
United States
Almost 7 years using the app