Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
September 4, 2015

Excellent customer service which is highly appreciated! The app works as intended and would highly recommend to other businesses.

Velean Passion
United States
Time spent using app: Almost 3 years
Edited September 2, 2015

[Update] 5 stars now! The first feature I was missing was actually available. I just didn't find it. Support has been great, so now I understand how it works.
The only thing I'm waiting for is lifetime order amount, but this is on the roadmap for the developer, so I'm happy for now!

[Old review]

This is a great app! It's perfect for the small store or the one that just opened, because it's free for up to 50 emails/month.

It's very intuitive and user-friendly.

The only reason I didn't give it 5 stars (yet) is because it's currently not possible to create your own "recipe". For example. If I want to follow up with a customer in 6 months from now, or if I want to send a discount code to people with a total order amount of over $***, I don't have that option. That would make it the perfect app for me.

That said. I tried various different apps to do what this one does, and this one is by far the most user friendly.

Keep it up!

Funky Moose Records
Time spent using app: About 1 year
July 22, 2015

Exactly what I needed! thanks guys keep up the great work!
So easy to use and setup!
Would be great if you can make your Medium plan cheaper, I'd certainly give it a go!

Grip It Australia
Time spent using app: Over 2 years
June 8, 2015

super easy to use, easy to set up, and works perfectly! one of the top apps in the app store!!

United States
Time spent using app: Over 5 years
June 2, 2015

We use this app to help us send automated emails to our clients to get their reviews. It's helped us generate a lot of reviews already! The support team is also quick to reply on any help we need and very supportive. And we love the dashboard-clean and simple to use. Keep up the great work!

Time spent using app: 6 months
June 2, 2015

Follow Up Email is just what I was looking for! Simple easy to use, makes keeping in touch with customers a snap. I love all the different action events that you can set it for: Abandoned checkout, First order and Last customer activity to name a few favorites. Would defiantly recommend this to anyone who wants a sure fire way to simplify their customer relations.

Crazy Critters
United States
Time spent using app: 8 months