Reviews (1,827)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its versatility and customization options, ideal for enhancing customer interactions and data management. Its ability to export and import forms across multiple stores is particularly appreciated. The app is user-friendly, integrates seamlessly with Shopify and various email services, and requires no prior web knowledge to set up. Support, especially from team member Emma, is frequently praised for its responsiveness and effectiveness, often providing assistance beyond standard business hours to resolve any issues quickly.

September 10, 2024

This form builder is incredibly simple and easy to set up on your website, even without prior web knowledge. It's user-friendly and serves its purpose well. The customer care, especially Emma, is quick and reliable when it comes to resolving any issues.

The only recommendation I would make is to regularly check the forms and ensure that emails are being received, especially if they’re set to forward to an admin or catchall email address. Occasionally, the form may disconnect due to unforeseen and minor technical issues. However, the support team is always prompt in addressing and fixing these problems.

TCG TOYS
Canada
Almost 3 years using the app
October 7, 2024

I've been using this form builder for my website, and it’s incredibly easy to set up, even without prior web knowledge. It integrates seamlessly with my theme and works perfectly. I had an issue with one of the forms, but Emma from customer support quickly provided a solution and got everything back on track. Highly recommend this app for anyone needing a simple and reliable form solution.

Collection Design Eu
Netherlands
9 months using the app
August 22, 2024

I have nothing but great things to say about this app, its simple and integrates well with my themes. I ran into a problem with my SMTP server not working and customer service rep Emma, quickly provided me with solutions and got me on the right track. Highly recommend this app for all your form needs!!

Signs By Depew
United States
About 1 year using the app
September 23, 2024

We have been using the Contact Form Builder for a couple of years now and haven't had any problems with it until just recently.....Emma and the rest of the team were very responsive and troubleshooted the issues we were having with some of our forms in a very timely manner. An absolute pleasure to deal with.

Funny Bones Inc.
Canada
Over 3 years using the app
August 20, 2024

Emma has been super helpful and patient with me while I was creating the form and trying to embed the code as I have never used this app but she made it very easy during this rather urgent matter!|

Super impressed with the support!

Motherkind Co
South Africa
Almost 2 years using the app
September 17, 2024

Although we faced some issues receiving internal notifications several times, Emma at Globo support was always quick to respond and patient with our enquiries.

We also use a few other Globo apps and are always very satisfied with their support response!

Plain Vanilla Online
Singapore
About 3 years using the app
October 10, 2024

PCFB Has honestly been incredible for us as a store creating forms. The customer service is stellar and they will even help with custom requests like coding a form into a banner.

Sarah from the CS team was super helpful and friendly and absolutely needs a hefty pay rise!

ZONE3
United Kingdom
Over 1 year using the app
September 10, 2024

I had a fantastic experience with the support team, especially Emma, who was incredibly helpful and responsive. She attended to my query promptly and ensured that all my concerns were addressed in no time. Her professionalism and attention to detail made the entire process smooth and stress-free. Highly recommend both the app and their excellent customer service!

Orms Direct
South Africa
Over 1 year using the app
September 24, 2024

We've been using this app for most of our form leads and it works great. Excellent interface, solid database management and most of AMAZING CUSTOMER SERVICE

Fox-Rings
United States
Over 3 years using the app
August 14, 2024

one thing I love about this add-on is the wonderful customer service is has.
Today something wrong with my form and Emma helped and solved.
Amazing experience!

ikovwuk
China
Over 2 years using the app