Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

April 27, 2018

Very versatile app. Good technical support too.

Scoothq
United Kingdom
4 months using the app
September 27, 2021

Trix and Louis are extremely helpful. Top-notch customer service!!
The app does what it says, finally a quick and reliable app with prompt service!

skinsister
United Kingdom
4 months using the app
Secomapp replied September 29, 2021

Nice day to you skinsister,

Thank you so much for leaving so awesome a review! Trix and Louis would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

May 30, 2022

The app is very easy to use. The Secomapp team is very helpful in customizing the features. Dave and Henry are both so patient in accommodating the requests and queries. Keep up the good work!

Jurlique Australia
Australia
4 months using the app
Secomapp replied May 31, 2022

Thank you so much, Jurlique Australia!

That review made us very happy! David and Henry are speechless right now due to their excitement!
Because of you, we now have even more motivation to improve our services in the coming days:D

If you require assistance, please contact us via Live Chat or email at support@secomapp.com.

Have a wonderful day!
Ellie
Free Gifts - Customer Support Team

June 20, 2022

Amazing App! really fast live costumer service, they helped to set up the app and configuration really quick!

rivabrand
United States
4 months using the app
Secomapp replied June 28, 2022

Hi there, Rivabrand.

Thank you so much for your kind words about our assistance:D
Your excellent comment has given us a lot of confidence, and we will use it to improve our services!

Please let us know if you have any questions or need assistance; we'll be available via Live Chat and email at support@secomapp.com!

We look forward to working with you again!

Best wishes,
Artemis
Free Gifts - Customer Support Team

Edited April 3, 2018

App works great. Had some trouble with email responses from them but nothing that couldn't be resolved. They were really great & helpful folks.

They definitely tried to reach out when they found my negative review which just goes to show that they want to live up to the standard that they are supposedly known for - which is a great thing.

Ellana Cosmetics
Philippines
4 months using the app
May 13, 2021

Absolutely THE BEST! I searched a wile and FreeGift is very professional! With a super client service! Thank you!!!

Enrico Rizzi Milano
Italy
4 months using the app
Secomapp replied May 14, 2021

Hi Enrico Rizzi Milano,

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Rio
Free Gifts - Customer Support Team.

Edited March 22, 2024

After the update the app is much easier to use. There are still issues sometimes- we've had issues with products being available after the offer expires and a few other things, but tech support (shoutout to Mina) is usually pretty quick and gets issues resolved.

Premium Dog Treats
United States
Over 7 years using the app
Secomapp replied July 15, 2019

Hey there, just want to inform you that most of your above complaints have been rectified. When you need further assistance, always feel free to reach us at support@secomapp.com

August 17, 2016

This is a great little app! Much more user friendly than other options we've used in the past. Works well and the team is VERY responsive and helpful if you have any questions!

Alimasandbox
United States
4 months using the app
December 5, 2022

Super easy to set up and GREAT customer support! David and Louis helped me a lot. Only wish I had found this app earlier. lol

Kyoku Knives
United States
4 months using the app
Secomapp replied December 6, 2022

Good day to you Kyoku Knives,

We can't express by words how grateful we are to have a chance to support your business! David and Louis are really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.

Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Hannah
Free Gifts - Customer Support Team.

October 11, 2021

great customer service
thank you for the app which is really useful and friendly user
support is really reactive and helpful

Flash White Pro™
United Kingdom
4 months using the app
Secomapp replied October 11, 2021

Dear Flash White Pro™,

Thank you so much for leaving us a wonderful review! Our team is all excited to receive your kind words on our app features and customer service. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or email support@secomapp.com. It's always our pleasure to assist you!

Best regards,
Sam
Free Gifts - Customer Support Team.