Reviews (1,957)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer satisfaction through effective "buy one, get one" promotions. It integrates seamlessly with Shopify, increasing average order values and conversion rates with its user-friendly interface that supports customizable offers like "first 50 customers only." The app handles complex deals such as "buy X get Y free," applicable to specific regions, and is noted for its reliability and efficiency. Customer support is a standout, available even on weekends, with a team quick to assist with technical and setup inquiries, earning high marks for professionalism and effectiveness.
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It's a great App to add free gifts. Ann and the rest of Devs helped out a lot in customizing the app to match my theme.
Good day Jurassic Studio,
You made our day with your trust in Free Gifts app and your awesome review! Our team, especially Anne, is all happy to know that we could support and satisfy you!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
Free Gifts offered what multiple others could not and the support has been excellent. We were running a promotion and had tried several different apps and none of them could make it work. Within hours, we had a new customer using a promotion set up through Free Gifts. So glad we found this one, thanks!
Works perfectly as intended and better than many, many other, more expensive apps we've tried.
Keep up the great work! :)
The new 2.0 interface is amazing, super simple and intuitive. And as usual, these guys have incredible service that's more responsive than other apps we've used in this space. Great work guys!
Have used the app for many months but as a result someone called Luke Bendall has been able to fraudulently order our GWPs and only pay for the delivery never for any product. Last year it cost me £1000s as he was ordering 25 of each product and only ever paying for delivery. I don't how this has happened but it seems to be linked to how the app creates a 100% variant. I removed the app and this stopped but used it again for the first time this weekend and spotted an order from him again. Please beware, would hate for this to happen to someone else.
I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from support@secomapp.com? Many thanks!
Great app with a few idiosyncrasies, but an absolutely fantastic support staff.
Tech support was quick and extremely helpful.
This app works, the installation was fast, and the support was great. Everything you want in an excellent app!!
David & Ellies customer service was brilliant! We had a few questions & tweaks to suit our sites theme we wanted made and they responded promptly and got everything sorted for us quickly. The app gives you plenty of control over rules for different offers. Would highly recommend!
Hello, DW Tool Shop,
We appreciate you taking the time to offer such a well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. David and Ellie are grateful for your review and are delighted to be of assistance.
Please get in touch with us via live chat or email at support@secomapp.com if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can!
Best wishes!
Hannah
Free Gifts - Customer Service Team
We originally wrote a 5-start review but that was mostly down to the very good support that we received in setting up this app.
Now that we've been using it for a while here's a more accurate review.
Like too many of these Shopify apps it simply does NOT do what it is supposed to do. Integration with Shopify is awful and had has cost us 100's of hours in unnecessary customer support where the free gift hasn't triggered.
We are still using the app ... but that's only because we haven't really had the time to search for something better.
Certainly would not (and have not) jump at taking any other apps from these guys. Just too full of bugs and shortcomings. It's about a year since we started using this and haven't seen any real fixes for the terrible deficiencies.
Shame. Could be really good.