Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and average order value through user-friendly 'Buy One Get One' offers and free gift promotions. Its seamless integration with Shopify and compatibility with custom websites is also valued. The responsive and problem-solving customer support team is highly praised. Merchants describe it as a potent marketing tool, especially for promoting slow-selling items and automatically adding free gifts to carts based on conditions.

February 28, 2023

I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.

Seeds of Wonder
Australia
13 days using the app
Secomapp replied February 28, 2023

Hi Seeds of Wonder,

I'm really sorry for your unhappy experience! Our developer team has just had a quick check and found out that your current cart has not been fully integrated within the app.
Our team has just contacted you via ticket ID #133973 to quickly assist you with the integration. Could you help me kindly check it?

August 24, 2023

You don't need to worry about any problem when it happend,you have greatest support team.
Customer Support is awesome.response is so fast and they understand what problem happend to me.
DEV team also awesome they change code and help me so fast.
Thanks for your kindly support Mina.

PYKES PEAK
Japan
6 days using the app
December 4, 2022

Easy to set up and works well with Shopify - support team are super helpful and response quickly. Would highly recommend to anyone looking to implement BOGO offers on their Shopify store.

Ice Jewellery Australia
Australia
7 months using the app
Secomapp replied December 6, 2022

Good day to you, Ice Jewellery Australia!

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Hannah
Free Gifts - Customer Support Team.

Edited January 13, 2023

The app itself is smooth and gets the job done with some cool features that I'm looking forward to explore but the really beauty here is the behind the scenes DEV team. They are fantastic problem solvers and a real pleasure to deal with. Special shout out goes to Ellie, Chica, David and Alex. Looking forward to work more with you guys.

Cafe Najjar
Egypt
5 days using the app
Secomapp replied January 31, 2023

Hello, Cafe Najjar

We appreciate your positive comments! Our entire team is overjoyed right now! As a result of your support, we will continue to work hard to improve our products and the experience for our loyal customers.

Please contact us via live chat or email at support@secomapp.com if you require assistance. If you require assistance, we are always available!

We hope to be of assistance!
Hannah
Free Gifts - Customer Support Team

December 20, 2022

This application changed my life, it is spectacular, I do not launch a promotion without using this app, I recommend it if what you want is to launch excellent promotions in your store. His support is spectacular and I would dare to say that he is the fastest and best trained.

EZENZIA
United States
3 months using the app
Secomapp replied December 28, 2022

Hello EZENZI,

We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service!

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

Best to you,
Hannah
Free Gifts - Customer Support Team

April 25, 2023

Easy to use. Kind support. Quick response.
I had problem to set what I wanted, but could easily solve problem by customer support in a day.

Puremer Japan
Japan
8 months using the app
Secomapp replied April 25, 2023

Good day to you Puremer Japan,

Our entire team really appreciate you for taking the time to provide such a nice feedback! We will definitely keep working harder to improve the features and experience for our loyal customers.

If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!

All the best!
Hannah
BOGOS - Customer Support Team

April 25, 2023

I have to thank both David and Louis for helping me install and get my first offer on our website today, they have both been very helpful, knowledgeable, and also patient with me. The app is now up and running and I have my first 2 offers on so let's hope it brings in some sales, I have given it a 4 star rating as there is a couple of limitations to headings and such like which David has told me they are working on that would improve the app.
Kind Regards Mick, Collared Creatures

Collared Creatures LTD
United Kingdom
Over 2 years using the app
Secomapp replied April 25, 2023

Hello Mick!

This is Hannah from BOGOS Support team, and I just wanted to pop in and say thank you for your kind and helpful feedback about the app. David and the rest of the team have taken note of your recommendations about the headings, and we'll definitely keep that in mind as we work on improving the app. We're always striving to provide the best possible experience for our awesome customers (that's you!), so your input means a lot to us.

We're really excited to work with you on the gift campaign! If you have any further questions, please contact us via live chat or email at support@secomapp.com.

Best wishes,
Hannah
BOGOS - Customer Support Team.

May 8, 2023

When i have a problem, they kindly find a way as if it's their own. It is impressive that they solved the problem quickly and that continuous feedback was possible even though I was away for a while.

MEDICUBE SG
Singapore
About 3 years using the app
Secomapp replied May 16, 2023

Hi MEDICUBE SG,

Thank you very much for your awesome review. Our team is happy to know you are satisfied with our support! Your lovely words definitely motivate us to work harder to improve our apps and our support team.

If you have any further requests, please feel free to contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

You really made our day,
Hannah
Free Gifts - Customer Support Team.

Edited March 23, 2023

This app is really useful and I can say this is the best free gift app in shopify. This app have helped us to grow from 4 figures sales to 6 Figure sales. Customer Support is very helpful and help us to solve several problems, enjoy using this app!

Pettington 柏靈頓獸醫寵物用品
Hong Kong SAR
12 months using the app
Secomapp replied April 7, 2023

Good day Pettington 柏靈頓獸醫寵物用品,

Thanks so much for joining us! We couldn't be happier to have met your expectations with our app and services! Our BOGOS app will definitely improve thanks to your support.

If you have any questions or concerns, feel free to contact us by live chat or email at support@secomapp.com.

Best wishes,
Hannah
BOGOS - Customer Support Team

May 4, 2023

Their customer service is prompt and very knowledgeable. I have 6 Shopify Stores and many personalization demands for each and they were able to accommodate them easily. I wish every Shopify App was this good :)

Super-Dry (04)
Canada
About 4 years using the app
Secomapp replied May 4, 2023

Good day to you Super-Dry (04)!

Thanks a ton for your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Hannah
BOGOS - Customer Support Team.