Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and average order value through user-friendly 'Buy One Get One' offers and free gift promotions. Its seamless integration with Shopify and compatibility with custom websites is also valued. The responsive and problem-solving customer support team is highly praised. Merchants describe it as a potent marketing tool, especially for promoting slow-selling items and automatically adding free gifts to carts based on conditions.

January 9, 2023

Perfect app with lots of discount options. It works exactly as we need. Excellent support. I can definitely recommend it.

Campiri
Czechia
About 1 month using the app
Secomapp replied January 13, 2023

Good day Campiri,

You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

August 10, 2023

Really good customer service- will keep this app for any future use of any new offers that I add to the store

Toshi Jewels
Australia
4 days using the app
July 14, 2023

very simple and easy to use, if you need help the chat support is super quick and helpful. Definitely recommend! Shout out to Mina, one of their agents, most helpful agent I have ever worked with, she was very thorough and diligent with solving my problem

NexusFinds
United States
About 2 months using the app
Secomapp replied August 14, 2023

NexusFinds, hope you enjoy your wonderful day!

The BOGOS customer support staff appreciates your generosity and love. Especially, Mina is thrilled to know that you are satisfied with their assistance!

Please get in touch with us by LiveChat or email at support@secomapp.com if you have any questions.

We are delighted to be working with you.
Hannah
BOGOS - Customer Support Team

September 29, 2022

We used the app to make great offer to my potential customers. The app has many BOGO variant options to choose from, so that we can make various offer to boost our sales, Recommended

SONNIVIA
China
About 2 months using the app
Secomapp replied October 13, 2022

Dear SONNIVIA,

With your faith in the Free Gifts app and your fantastic rating, you brightened our day! Our entire team is ecstatic that we were able to assist and satisfy you!

Please contact us via our live chat or email at support@secomapp.com if you have any more requirements. We'll be pleased to help you at any time!

Best regards,
Hannah
Free Gifts - Customer Support Team.

December 1, 2022

Worked very well and helped us a lot during BFCM season to boost sales and AOV. Especially I need to thank David from the support team, respond very fast and super helpful at every step and solve all my problems! 5 Star support!!!

Grabie
Hong Kong SAR
4 months using the app
Secomapp replied December 6, 2022

Thank you very much. Grabie,

Our team were thrilled to get such positive comments, especially David!
Thanks to your kind words, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.

Enjoy your wonderful day!
Hannah
Free Gifts - Customer Service Team

September 28, 2022

Anne and Wayne were an absolute pleasure to deal with. They worked extremely hard to resolve an issue we had and resolved it very quickly. The app works brilliant with our store and is by far the easiest app to use. We have used other apps and this is the best one.

SkinShop
Ireland
3 months using the app
Secomapp replied September 28, 2022

Have a fantastic day, SkinShop!

The Free Gifts customer service staff is grateful for your kindness and love.
Anne and Wayne are very happy about the excellent feedback we've received :D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Hannah
Free Gifts - Customer Support Team

June 20, 2023

Honestly, its one of the best bogo apps you can find on the market. The support team is what makes this app so amazing, they will go beyond expectations to help you with the problems you will face when implementing on your website. I'll give yall a 100% anytime !

Alpha Pets
Taiwan
7 months using the app
Secomapp replied July 2, 2023

Hi Alpha Pets,

I'm Hannah from BOGOS - Customer Support Team. Thank you for giving us an awesome review!

We hope to improve the BOGOS features in the future to help you enjoy our app even more. Your feedback would inspire us to work harder and contribute to the prosperity of your business. If you have any questions about the app, please contact us via live chat or email at support@secomapp.com. We are always eager to assist you. :)

Best regards
Hannah
BOGOS - Customer Support Team.

January 12, 2023

This app is perfect for adding some additional things to your website! We used it for great customer interaction on our merchandise and could not be happier! The customer service is also phenomenal.

ePoolSupply
United States
10 months using the app
Secomapp replied January 13, 2023

Greetings ePoolSupply,

It is always a pleasure to serve you, and our team members are delighted to have you on board. With your support, we can make even more progress on our Free Gifts app development.

If you need help, please contact our support team by live chat or email at support@secomapp.com. The possibility to serve you excites us greatly!

Much appreciated,
Hannah
Free Gifts - Customer Support Team.

October 26, 2022

Their customer service is amazing. Not only have they answered questions after hours but they've quickly implemented fixes in order to make the promotions I want to run work.

Stryke Club
United States
Over 1 year using the app
Secomapp replied October 30, 2022

Good day to you Stryke Club,

Thank you so much for leaving us so awesome review! Your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Hannah
Free Gifts - Customer Support Team.

February 3, 2023

I love this app. Working perfectly and so easy to set up and use. I really don't think you can get much better. It does exactly what is says it can do. Super.

www.jkel.ie
Ireland
3 months using the app
Secomapp replied February 15, 2023

Hello www.jkel.ie,

Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.

If you have any further questions, please contact us at support@secomapp.com or via live chat!

Best of wishes,
Hannah
Free Gifts - Customer Support Team.