Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

November 23, 2020

Really great app. Works as it should. Really appreciate the fast and helpful support they provide after installing the application.

MWPolar
United States
About 2 years using the app
Secomapp replied December 3, 2020

Thank you for leaving us a review! We're happy to know that you enjoyed your experience with our app. Our Support Team will definitely be happy to read what your wrote.

April 19, 2021

Thank you so much for creating this app. It is exactly the tool I was looking for on my website. The team is super friendly and always quick to help me with my enquiry. I will always use them forever on my website. I highly recommend you to have this free gift function to boost sales for your business. Love from Melbourne, Australia :)

OzBabyShop
Australia
About 2 years using the app
Secomapp replied April 19, 2021

Hi OzBabyShop,

We couldn't express how thankful we are to accompany you in your business. Thanks to your precious feedback, we would definitely work harder to improve our app and develop more interesting features for our customers.

Should you need our further assistance, please feel free to contact us via our live chat or email us at support@secomapp.com. It's our pleasure to support you!

Best regards,
Trix
Free Gifts - Customer Support Team.

March 19, 2021

Great app. Support is pretty awesome too. Surely free gifts help conversion rates and love how this one functions for customers.

vipwatchbands
United States
About 2 years using the app
Secomapp replied March 19, 2021

Dear vipwatchbands!

How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app.

May you need further assistance, please contact us via our livechat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Trix
Free Gifts - Customer Support Team.

June 15, 2021

Great app! support team have been extremely helpful and have solved any issues straight away. Would highly recommend

Dr. David Jack
United Kingdom
About 2 years using the app
Secomapp replied June 16, 2021

Dear Dr. David Jack,

Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.

If you need our support, we will always be ready to give you a hand via our live chat or support@secomapp.com!

Best regards,
Rio
Free Gifts - Customer Support Team.

Edited March 11, 2022

Great team that responds and solved my query promptly. Special shoutout to David. Keep up the good work. However, there's room for improvement on the bugs

KOSE Malaysia
Malaysia
Almost 2 years using the app
Secomapp replied March 8, 2022

Greetings KOSE Malaysia,

Thank you so much for taking the time to provide such a thoughtful comment! David would be overjoyed! We understand that there is much room for growth, and our development team is excited to keep working on it!

Please contact us via live chat or email at support@secomapp.com if you require any extra assistance. We're always happy to help. Our top priority is to give you with the best service available!

We wish you the best of luck!
Carlson
Free Gifts - Customer Support Team.

November 10, 2022

This application has been very easy to use, very nice and helpful client service, I recommend to everyone.

Vilhelm Parfumerie
France
Almost 2 years using the app
Secomapp replied November 14, 2022

Hi Vilhelm Parfumerie,

Thank you so much for leaving so awesome a review! Anne and Brian would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Hannah
Free Gifts - Customer Support Team

June 6, 2017

Great App and even better support staff!

Have been using for almost a year now and highly recommend. Makes it very easy to create promotions.

Fine Flatware
United States
Almost 2 years using the app
November 12, 2022

Anne, Brian and Robert are amazing super quick n adjusting things even on weekends. Best customer support!

NOURISHED3
Germany
Almost 2 years using the app
Secomapp replied November 14, 2022

NOURISHED3, hopy you enjoy your wonderful day!

The Free Gifts customer support staff appreciates your generosity and love. Especially Anne, Brian and Robert - they are thrilled to know that you are satisfied with their assistance!

Please get in touch with us by LiveChat or email at support@secomapp.com if you have any questions.

We are delighted to be working with you.
Hannah
Free Gifts - Customer Support Team

Edited July 22, 2021

Awesome app, use it all the time for custom offers and deals in my shop. Especially for free digital download ebooks with orders over xx amount. Support is fantastic as well, totally killing it with both service level and response times!

Rawnice
Sweden
Almost 2 years using the app
Secomapp replied July 22, 2021

Dear Rawnice,

Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.

If you need further support, we will always be ready to give you a hand via our live chat or support@secomapp.com!

Best regards,
Rio
Free Gifts - Customer Support Team.

Edited May 17, 2017

Just installed but 100% happy with this app so far, runs seamlessly on our store and support is awesome. We needed some little tweaks done and they were done quickly and well.

We do loads of promotions so this app saves a lot of time and makes life very easy for our customers.

Toyuniverse
Australia
Almost 2 years using the app