Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.

Edited April 6, 2021

4/6/2021 - I have stuck with Fuel thru the pandemic and tried a few samples from competitors with my business, brokenchainsapparel.com. Fuel's printing has been better than most that are close to their price point. Their printing and delivery is always within their advertised production lead times. I did have an issue with a customers chest logo not being correct. Max reached out to me right away to let me know they did find a problem within their system. He refunded me the full amount. Max kept me up to date with the investigation and solution. The one thing I wish Fuel would do is integrate live inventory so that if it isn't available, a customer can not order and then have to be told that it is currently out of stock. This would be a great feature if they could implement this. Again, the print quality has been really good other than the one issue with the chest logo. I have several of my designs that I have wore consistently for a year and the print still looks good. 5/8/2020 - 10:12 PM -Update on review: Max reached out to me and helped me make the corrections I needed which were actually on my end not theirs! The response time was amazing. I can't wait to actually start using them now. I've heard a lot of great reviews on their print quality and I am ready to see 1st hand!! Changed from 2 star to 5 star based on customer service Pricing is great but I couldn't get the products live because i kept getting the 'There are no shipping methods available for your cart or address' because I could not get the "inventory managed by" to pull up Fuel. It wouldn't even give me the option. It's like their app does not integrate well with Shopify

ABBA Shirt Co.
United States
12 months using the app
Fuel POD replied May 8, 2020

This is not a Fuel issue but something that you need to configure within your Shopify settings. Sent you a message to help you fix it!

Thanks,
Max

August 3, 2020

very good customer service! Max gets back to right away and answers any questions, Just started with this App but so far so good!

I Love My Horse Stuff
United States
12 months using the app
June 17, 2021

Great customer service, friendly, reasonable prices, fast shipping, quickly response. Hope you could improve your production time.

PLTEE
Vietnam
12 months using the app
Edited August 21, 2020

Very cool app. Their customer service is very helpful too. Having Good Experience with Fuel POD, finding timely update on ordered product from production to shipping to delivery status.Happy to be connected.

Teeshirt25
United States
11 months using the app
Edited December 1, 2020

Just in the beginning steps with trying this vendor and the communication w/ the team has been phenomenal! Very quick with their responses and super friendly. I am very excited to see where this new relationship goes!

Throwback Momma
United States
11 months using the app
July 14, 2020

I have been using this app for approximately 6 months now. Normally the production and shipping time is very quick, but the coronavirus pandemic has impacted the majority of PoD providers. Regardless, the staff members are always responsive and helpful. I had an issue with the print quality of a shirt and they were willing to replace it with no hassle. They also provide good products for a great price. I have fulfilled multiple orders using this print provider and my customers have all been satisfied with the products that they receive.

Elevation Graphics and Designs
United States
11 months using the app
July 13, 2021

I am using this for over a year and I love it, its economical, and top-notch service from the support team.

Jagkart.com
India
10 months using the app
Fuel POD replied August 18, 2021

We appreciate your support 🙏🏼 and our goal is to be the best POD out there.

Edited September 14, 2020

The prices are very reasonable and the best thing is the support. I love working with fuel as they make everything very convenient. You guys must use it. I used this app to fulfill my orders and they did everything faster

Oofy Nest
India
10 months using the app
February 23, 2022

I used this app only once and its print and fabric's quality is too good. Must recommended! Looking forward to do more business with Fuel

DRC-Kart
India
10 months using the app
Fuel POD replied March 1, 2022

We're happy to hear you had a wonderful first experience, Shiwani. If you need us, we're only a chat or email away. We're here to help your business grow.
- Lyman

October 29, 2019

This app is super easy to use and is going to really help take my store to the next level! It is very intuitive to get started and the prices are easily the best compared to any other vendor I've used on Shopify or elsewhere.

Some other highlights:
- Printing speed blew my expectations. Some products printed and shipped on the same they were received
- Support is great whenever I need it
- They are continually adding new products
- Templates to help me create more products with the colors and other sizes I like

okboomer
United States
10 months using the app