Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.

Edited July 16, 2020

I've been using two other services to get started with my Customer Dirt Track Racing Shirts and apparel. I stumbled on Fuel by accident and after getting a sample I made the switch. I've actually started making some money with the low prices. My first year with the other services I barely made $400. My first month with Fuel I've made over $1200. On top of the $$$$$, the print quality is better than the other services I used in the past. Brighter and more crisp prints. a little larger back print area and very quick responses. I am more than pleased and my customers are as well.

HIGHLY HIGHLY recommend!

****taking this all back. They were great for the first 30 day trial. after that a major drop off. They won't contact you back and will send out terrible product. They can't get an order out of the shop in under a month.

before you try them, check out the BBB and you'll learn everything you need to know. TONS of filed claims against them.

https://www.bbb.org/us/in/indianapolis/profile/custom-shirts/ooshirts-inc-0382-90017749

Red Bomb Graphics
United States
Almost 3 years using the app
October 9, 2019

Working with this app was great. Very easy to create items and they give you a template to work with! Fully recommended!

Ins Craft
Vietnam
3 months using the app
Edited February 10, 2021

I have worked with many other POD companies over many years. I'm a stickler for quality--that's more important to me than anything else. The ideal is a fantastic quality with a good price--but that's so hard to find. At least, it was, until I found Fuel POD. Their printing quality is some of the best I've ever seen. My designs are complex and detailed, and their prints are crisp, and really capture all of the intricacies involved. Their printing quality alone is enough to consider them a top company to work with. But, then add in that their prices are incredible. They are by far the best value of any POD company I have ever worked with. Their turnaround time is great as well, and they are very receptive to e-mails when something has gone wrong. They are quick to respond, and usually have a solution ready to go. I seem to always work with Luis, and he is incredible. I can't say enough good things about how wonderful he is. He is one of the many reasons I love Fuel POD so much--his warm, caring attitude make it easy to feel like I can reach out for support whenever I need to. Shipping this year has been a struggle with all of the delays USPS was experiencing, but they are always quick to respond and come up with a solution when something has been lost in the mail. This year has been a struggle for so many sellers with global shortages, supply chain breakdowns, and shipping nightmares. But finding Fuel POD in December has been amazing. Signing up with them was one of the best decisions I have ever made for my business. They are an incredible company who cares about their customers, and are a breath of fresh air in the POD world. Thank you for everything y'all do.

Walking In Nature
United States
3 months using the app
Fuel POD replied February 10, 2021

Wow - thank you for such a detailed and genuine review, Christine! Very happy we are able to meet your printing needs for your detailed designs. And +1 to Luis being a rockstar on the support side. Cheers!

October 1, 2020

Lyman, answered tons of questions for me. Excellent customer service, and the interface seems easier to use than some of the other POD apps.Im looking forward to getting some samples to check out the quality and to see how the packaged items look when shipped.

artasaurus
United States
3 months using the app
July 4, 2020

I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late shipment. I'm really really disappointed with their service.
Hope that they will be better in the future.

Makebettershirt
Vietnam
Over 2 years using the app
April 19, 2021

VERY VERY BAD, Too many orders have not been produced even though it has been more than 20 days......

ATEEZ
United States
Over 2 years using the app
May 12, 2021

Worst POD company ever. They will ruin your business. Don't fall for this trap.
They are actually ScalablePress (the worst POD company in existence). They just renamed themselves to FUEL since they have zero reputation and they are ashamed of their name "Scalablepress" and their old app had 1 star and was kicked out by the Shopify.

JaneseApparel
United States
Over 2 years using the app
Edited May 23, 2022

Orders over last 2 months have taken 8+ days to ship with at least one order taking 17 days to ship from the payment date. Support is slow and not helpful. My last orders are now at 10+ days post payment and i am being told they are waiting on blanks! Do yourself a favor and go with someone else.

Mister Snarky's
United States
Over 2 years using the app
Fuel POD replied June 9, 2022

Hello Eric. Thanks for your honest feedback. We are getting more blanks to fulfill our orders. The blank shortage is industry-wide, but we are also taking steps to help improve the situation for all of our sellers. Keep your eyes open for an announcement in the near future.
- Lyman

Edited August 20, 2021

The product quality problem could not be solved, and I received many complaints, 1* rating from customers.
I will update this review if they fix it.

ACME Shirt Store
Vietnam
Over 2 years using the app
Fuel POD replied August 31, 2021

We're sorry to hear this, ACME Shirt Store. We reached out to you directly to resolve this issue.

May 1, 2020

Fuel is the best thing that happened to me during the pandemic situation. They are working extremely hard and ship fast! is it a pleasure to work with them. Thank you, Fuel Team!

giftybotique
Bulgaria
3 months using the app