Fuel: Print on Demand , 276 reviews

I have already recommended it to some of my friends in the biz. This company is off to a great start. The prices are insanely good. Places for improvement; a better design UI and more products to choose from. Try it with a few products and see if you like it. My .02

I used this app to supply teams with fan gear and player gear. hoodies and tees were always late. Always flawed or wrong colored. The claimed the stains were from pretreatment and would wash out it did not. Another order had the arms folded on to the print while it was still wet. ink on sleeve and ruined print. Some orders did not ship for nearly 3 weeks. DTG advertised at 2.5 business days. I was told every single time that they are completing that rate on 85-90 percent of orders. Over 10 orders with angry customers. Not just regular customers, sports mom customers who paid money to be left waiting. DO NOT USE THEM IF YOU PLAN ON SELLING TO FRIENDS AND FAMILY ESPECIALLY. All orders were shipped to central Indiana late, from Indianapolis supposedly.

I love fuel. I use this app mainly for mugs because the price is good and shipping cost is good. I was impressed. The holiday season, was smooth. One issue here and there but it was fixed right away. Communication is fast, shipping is fast. Will be using this as my main POD. Update: During the holiday of 2020, several orders were delayed especially the ones coming out of TX (which majority of my mugs where coming out out), the PA facility wasn't as behind. I ended up receiving bad reviews from customers due to delays, and some demanded refunds. Now Valentines day, customer services reports they are behind on orders. Customer service is quick to reply, but I felt like I get this a lot "I can see the print job is done. This should ship within 1-2 days if everything goes well with quality" but it does not really ship in 1-2 days. (not sure if they take Saturday and Sunday off). Any ways I give this a 2 star due to competitive price and fast customer service, however, for sellers like us to survive in this market, we need to provide our customers their products at a timely manner , not 70% of the time, but 100% of the time.

The app is pretty easy to use as far as picking out material and uploading designs, and they have the best prices I have seen on shirts. Really good, responsive customer service. Very quick turnaround time. After a customer's order comes in, it goes into production quickly and usually ships the next day.
The only negatives for me, If you need to go back to make changes to a product it can be a little confusing, After I make changes to a product and send it back to the store, I find that all the editing and descriptions i did before was gone and had to do it all over. It just takes a little time to know your way around and how it integrates with Shopify.

I really like your services a lot and I believe you all can do better. With any dark color shirt please add an underlay. It will be a game changer for your companies reputation. This will do yourselves a great favor reducing the issues of ink bleeding through the shirt. I think if you make the effort to do so and add more options of print style like vinyl you all will be golden. A company that listens to their customers are bound for greatness. Even if you have to raise your prices just a little to be in the competitive range to invest more into this one way of improvement. Y'all will be fantastic.

I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.

This app is totally terrible! They never know which orders are late to handle!
Low basecost, low quality!

Update 06/27/2022 - Lyman reached out via email and refunded my sample order including shipping. Fuel has also sent out a couple emails regarding production issues and changes - finally. Support remains the most responsive. However while their prices are very good, I remain concerned about quality. They are also adding print facilities to help with their production; however these are third-party printers. It's great they are taking steps with reducing production times however I am apprehensive because by using a network of third-party printers the production and quality will not be consistent (based on my experience with other companies who do not do printing fully in-house).
Pros - Support is very quick to respond; Cheapest shirts and mugs (but many other providers now within 50-30 cents and getting much closer) Cons - Poor print quality; Slow, inaccurate production times; Apparently they don’t stock blanks (I was told by support that they order the blanks each time an order comes in, so 1-2 days is wasted here) Poor print quality. It’s the second worst quality of the 5 major POD providers I ordered samples from; the design was “warped” (very odd, no idea how this could happen on a flat t-shirt) and the edges of the design were double lined/blurry. They’re the slowest and most inaccurate (dishonest, in my opinion) with fulfillment times. It took 13 calendar days (9 business days) to process the sample order and ship it out. And this is when they were publishing updates that their t-shirt fulfillment times were 3-5 business days. When I contacted support for an update they said this is due to the supplier that provides the blanks (the blanks are out of stock). So apparently Fuel doesn’t stock either any or enough blanks, unlike other many other POD providers, and spend 1-2 days receiving blanks for the orders that come in. Support acknowledged their backlog/stock issue but had no plans to fix it until the holidays, so another 6 months before it’s resolved and *hopefully* doesn’t happen again. Support indicated another 1-2 business days before my sample order would ship out and it took 3. I suggested they change their production estimates to 5-8 business days for more transparency and reduce inquiries, but didn’t care to and the next day published another production update showing 3-5 business days clearly knowing this isn’t true or accurate. It'd be much more professional to state accurate times, or note that some orders may take longer due to the stock issues they're having, but they didn't seem to want to acknowledge these issues unless asked, rather than put this on that production status update page or even send an email blast out. So in total I waited 16 days for a poorly printed sample order. I'm very disappointed because I choose Fuel based on a reference from a high-volume seller and quality from that order seemed better. So quality is inconsistent. There are dozens of other POD companies and many with quicker time and/or better quality. I do not recommend Fuel.

Mockups are incorrectly colored which makes it a bad experience for your customers. Fuel customer support doesn't respond to support inquiries.

We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED.

There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc.

Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.