Gelato: Print on Demand , 548 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, efficient design process, and seamless Shopify integration. It's praised for its high-quality print-on-demand services, fast shipping, and competitive pricing. The excellent customer service, customization options, and automatic order processing are also highly valued. Merchants also commend its global reach, commitment to sustainability, and helpful design tools for business growth.
Refine
-
By rating
The worst application, I do not recommend it to anyone. After one wash, the products are suitable for wiping the floor, not for wearing. 20 of my 100 packages were lost. Some of the parcels that arrived had wrong prints. these are scammers!!
Hi there,
We are sorry for the experience you've had with us - this is very painful to see and not up to the standards that we set. At the same time, we'd like to sincerely thank you for providing us with this feedback, and providing us the chance to learn and improve.
We've reached out via email with the actions we've already taken, including the details of the updated tracking links, and would love to continue the conversation to ensure we follow this to a satisfactory conclusion you are delighted by.
Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing further.
Best regards,
Kyle
Customer Service Manager
Very easy to use.
It is fantastic. I recommend it.
Hello,
Thank you for your positive feedback! We're delighted to hear that you find Gelato easy to use and fantastic. If you have any suggestions or if there's anything specific you enjoy about the platform, feel free to share. We appreciate your recommendation! If you have any questions or need assistance in the future, don't hesitate to reach out.
Happy printing,
Bartosz
Gelato Support Team
I love how easy and user friendly Gelato is. Now i have my own online store and started my own business.
Hello,
Congratulations on starting your own online store and business! We're thrilled to hear that Gelato has played a part in making it a user-friendly and smooth experience for you. If you ever have questions or need further assistance on your entrepreneurial journey, feel free to reach out.
Wishing you much success with your online business,
Bartosz
Gelato Support Team
It's great app for boost the print on demand bussinus I really like to work with this app
Hello,
Thank you for sharing your experience with us! We're excited to hear that our app is supporting your business. Should you have any questions or need assistance as you continue to use Gelato, please don't hesitate to reach out. We're here to help you succeed!
Best regards,
Bart
Gelato Support Team
So far so good - very intuitive
Hello,
Thank you for your review! We strive to provide a seamless experience for our users, and we're pleased to hear that you've had a positive experience. If you ever have any questions, suggestions, or need assistance, feel free to reach out.
Thank you for choosing Gelato,
Bart
Gelato Support Team
Responsive customer service and seamless shopify integration.
Hello,
Thank you for your feedback! We're glad to hear that you find our customer service responsive and our integration with Shopify seamless. If you have any more insights or suggestions, feel free to share.
We're here to help,
Bartosz
Gelato Support Team
So far, I have had a very good experience with the design aspects of the web interface.
Hello,
We're thrilled to hear that you've had a very good experience with the design aspects of the web interface! Design is a crucial element, and we aim to make it as user-friendly as possible. If you have any specific feedback or suggestions for improvement, we'd love to hear them.
Thank you for choosing Gelato, and we wish you continued success with your designs,
Bartosz
Gelato Support Team
Great and easy to use
Hello,
Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance.
Best regards,
Michal
Gelato Support Team
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team
Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there,
Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round!
Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything.
Kind regards,
Kyle