Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.

December 14, 2023

Responsive customer service and seamless shopify integration.

ThingsByKev
United States
2 days using the app
Gelato replied December 15, 2023

Hello,

Thank you for your feedback! We're glad to hear that you find our customer service responsive and our integration with Shopify seamless. If you have any more insights or suggestions, feel free to share.

We're here to help,
Bartosz
Gelato Support Team

January 13, 2024

Einfach zu nutzen, schnell zu integrieren. Einfach eine klasse App

Cross & Sword
Switzerland
5 months using the app
Gelato replied January 15, 2024

Vielen Dank für das positive Feedback! Es freut uns zu hören, dass Sie Gelato einfach zu nutzen und schnell zu integrieren finden. Wenn Sie weitere Fragen oder Anregungen haben, lassen Sie es uns bitte wissen. Wir stehen Ihnen gerne zur Verfügung!

February 15, 2024

LA MEILLEURE TECHNIQUE D'AJOUT DES PRODUITS, VRAIMENT VOUS FAITES DU BON BOULOT !

Creativo.Med
Morocco
About 2 months using the app
Gelato replied February 17, 2024

Bonjour,

Merci pour votre retour positif sur votre expérience avec notre plateforme! Nous apprécions votre soutien et sommes là pour vous aider en cas de besoin.

Cordialement,
Bart
Gelato Support Team

November 16, 2023

So far, I have had a very good experience with the design aspects of the web interface.

Decor8 Home
United States
12 days using the app
Gelato replied November 17, 2023

Hello,

We're thrilled to hear that you've had a very good experience with the design aspects of the web interface! Design is a crucial element, and we aim to make it as user-friendly as possible. If you have any specific feedback or suggestions for improvement, we'd love to hear them.

Thank you for choosing Gelato, and we wish you continued success with your designs,
Bartosz
Gelato Support Team

April 4, 2024

Productos de alta calidad, rapidez y acabado profesional. Lo recomiendo, teniendo en cuenta experiencias pasadas.

Cluckly Store
Spain
10 days using the app
Gelato replied April 5, 2024

Hola,

Agradecemos sinceramente tu positiva reseña sobre nuestra aplicación de Shopify. Nos complace saber que estás satisfecho/a con la calidad de nuestros productos, así como con la rapidez de nuestro servicio y el acabado profesional. Valoramos tu recomendación, y nos comprometemos a seguir manteniendo los altos estándares que nos caracterizan. Si necesitas ayuda adicional o tienes alguna pregunta, no dudes en contactarnos. Apreciamos tu confianza en Gelato y esperamos seguir siendo de ayuda en el futuro.

Saludos cordiales,

Michal
Gelato Support Team

November 11, 2023

My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.

Art Digital Pro
Canada
16 days using the app
Gelato replied November 13, 2023

Hello,

Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.

Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.

If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!

Best regards,
Bartosz
Gelato Support Team

February 1, 2024

Nice

pixelsweave
United States
About 7 hours using the app
Gelato replied February 3, 2024

Hello,

Thank you for the review! Our Team is available 24/7 if you even need assistance.

Best regards,
Bart
Gelato Support Team

September 10, 2023

Easy to use!! I had been trying to launch my store and I wish I would've find you earlier!! Thank you for making it use. I also want to give you kudos for the excellent customer service that answered my questions at 11:30 pm!! I am in awe that you guys have this available 24/7

Montoya Brothers
United States
4 months using the app
Gelato replied September 12, 2023

Hi,
Thank you for your review.
We're thrilled to hear that our platform was easy for you to use and that it helped you launch your store successfully. We're glad you found us and we could assist you in your journey. We take pride in providing excellent customer service, and we're delighted that our team was able to answer your questions.. If you have any further questions or need ongoing support, please don't hesitate to reach out. We're here to help you succeed!

Best regards,
Michal
Gelato Support Team

April 27, 2024

I'm just learning the ropes, so I appreciate the ease of navigating through the site.

My Store
United States
Gelato replied April 28, 2024

Hi,

Thank you for your positive feedback! We're delighted to hear that you find our platform easy to navigate, especially as you're just starting out. We strive to provide a user-friendly experience for all our customers, regardless of their level of expertise. If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us. We're here to support you on your journey!

Warm regards,

Michal
Gelato Support Team

October 23, 2023

It has made it so much easier for me to get my art work and creative ideas out there.

Uniquely Organized Designs
United States
About 2 months using the app
Gelato replied October 25, 2023

Hello there,
Thank you for your review.
We're happy to hear that our integration has made it easier for you to showcase your artwork and creative ideas. Your success and satisfaction are important to us, and we're here to support your creative journey. If you ever need assistance or have any questions, please don't hesitate to reach out to our customer service team. Thank you for choosing Gelato, and we look forward to being a part of your creative endeavors!

Best regards,
Michal
Gelato Support Team