Gelato: Print on Demand , 582 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.
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It has made it so much easier for me to get my art work and creative ideas out there.
Hello there,
Thank you for your review.
We're happy to hear that our integration has made it easier for you to showcase your artwork and creative ideas. Your success and satisfaction are important to us, and we're here to support your creative journey. If you ever need assistance or have any questions, please don't hesitate to reach out to our customer service team. Thank you for choosing Gelato, and we look forward to being a part of your creative endeavors!
Best regards,
Michal
Gelato Support Team
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners).
My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions.
Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there,
Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use.
At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery.
We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business.
Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services.
Thank you for choosing Gelato!
Kind Regards,
Kyle
CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected...
btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(
Hi Siegfried,
Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve.
We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences.
Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need.
We look forward to supporting you.
Best regards,
Kyle
Customer Service Manager
amazimg
Hello,
Thank you for the positive feedback! If you have any specific comments or if there's anything you'd like assistance with, feel free to let me know.
Happy printing,
Bartosz
Gelato Support Team
Very easy to use!
Hello Amanda,
We're delighted to hear that you find our app easy to use! If you have any questions or need further assistance, don't hesitate to reach out to us.
We're here to help,
Bart
Gelato Support Team
rapide, réactif, produits de qualité
Bonjour,
Nous vous remercions pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous trouvez notre service rapide, réactif et que vous êtes satisfait de la qualité de nos produits. Nous mettons un point d'honneur à fournir une expérience fluide et des produits de qualité supérieure à nos clients. Si vous avez des questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous apprécions votre soutien.
Cordialement,
Michal
Gelato Support Team
Primo ordine integrato tra shopify e gelato andato tutto a buon fine nel giro di pochi minuti. Il cliente ha ordinato, l'ordine è arrivato a gelato, paypal ha gestito le transazioni dei pagamenti (vendita e oneri stampa) senza problemi. L'ordine è già in stampa a poche ore dall'ordine del cliente. Ho solo paura del corriere :D
Sembra che il tuo primo ordine con l'integrazione tra Shopify e Gelato sia andato alla perfezione! È fantastico sentire che il processo, dall'ordine del cliente fino alla stampa, sia stato così rapido ed efficiente. Non preoccuparti troppo del corriere, sono sicuro che il tuo cliente sarà felice di ricevere il prodotto stampato in modo così tempestivo! Se hai altre domande o se c'è qualcos'altro con cui posso aiutarti, fammelo sapere. In bocca al lupo con la tua attività!
THANKS
Hello,
Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you ever need assistance.
Kind regards,
Bart
Gelato Support Team
QUALITÀ VELOCE E CORRETTO
Ciao,
Grazie per aver condiviso la tua esperienza con noi! Siamo lieti di sapere che hai trovato la nostra app Shopify di qualità, veloce e corretta. La soddisfazione dei nostri clienti è la nostra priorità, e siamo felici che la nostra app abbia rispettato le tue aspettative. Se hai altri commenti o domande, non esitare a contattarci. Apprezziamo il tuo supporto e speriamo di continuare a soddisfare le tue esigenze.
Cordiali saluti,
Michal
Gelato Support Team
great easy
Hello,
Thank you for sharing your feedback! We're glad to hear that you found it easy to use and had a great experience. If you have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team