Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best
Hello,
Thank you so much for your 5-star review and thoughtful feedback. We’re delighted to hear that our customer service and support for specialized queries have met your expectations. As we continue to grow, we truly appreciate your understanding that occasional issues can arise—your feedback helps us improve every day.
We’re especially pleased to know you’ve had such a positive experience with Divine. She’s an invaluable part of our team, and your recognition means a great deal to her and to all of us. Thank you for your trust and for being part of our journey.
Best regards,
Michal
Gelato Support Team
Hello,
Thank you for the fantastic 5-star rating! If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Michal
Gelato Support Team
so easy! Looks amazing - can't wait for my customers to purchase. easy process! thank you
Hello,
Thank you for your feedback! It's fantastic to hear that you found Gelato easy to use. Ensuring our platform is straightforward and user-friendly is our top priority. If you have any questions or need further assistance, don't hesitate to reach out. We're here to support you every step of the way!
Kind regards,
Bart
Gelato Support Team
So far it has been a well designed experience and we appreciate all the features and capabilities.
We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building.
Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out
Loving it so far !
Hi,
Thank you for your positive review and for choosing Gelato for your printing needs. We're pleased to hear that you've had a well-designed experience and that you appreciate the features and capabilities of our platform. We hope your mother-in-law enjoys her order, and we look forward to receiving her feedback from the customer perspective as well. If you have any questions or need assistance as you continue building your business, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
I would recommend Gelato. It is extremely easy to use for someone like myself that is a beginner to starting an online store. The customer service is excellent. Everytime that I have needed help, they have been there asap with answers to help me with set up and product help. I have had nothing but an overall positive experience so far with Gelato.
Hi there,
Thanks for taking the time to share your recommendation! We're delighted to hear that you are finding our platform easy to use, and that our service has been helpful.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out - we're available 24/7.
Kind regards,
Kyle
Mdk.fg
Hello,
We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out.
Kind regards,
Michal
Gelato Support Team
Elegant, sleek and beautifully simple to use.
Hello,
Thanks for your feedback! We’re glad to hear that you find our platform straightforward and well-designed. If you have any questions or need support, don’t hesitate to get in touch.
Kind regards,
Bart
Gelato Support Team
Outstanding service, easy to use. great customer service
Hi,
Thank you for your wonderful review! We're glad to hear that you find our service outstanding and easy to use. It's also great to know our customer service team has met your expectations. We appreciate your support and look forward to continuing to serve you. Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
prima intuitive Anleitungen
Hallo,
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie Gelato intuitiv finden. Wenn Sie Fragen haben oder weitere Hilfe benötigen, können Sie sich gerne an uns wenden.
Mit freundlichen Grüße,
Bart
Gelato Support Team
Has to be the best integration for print on demand that I've experienced so far. The control you have is great and creating variations is so much easier than any other POD integration. The only thing I would say is the choice of products is a bit low compared to others and things like water bottles and travel mugs need all round, all over print, not just a design in a rectangle on one side.
Hello,
Thank you for your positive feedback. We're glad to hear that you find Gelato to be the best integration for print on demand and that you appreciate the level of control it offers. Your feedback regarding product options is valuable to us, and we're continuously working to expand our offerings to better meet your needs. We'll take your suggestions into consideration as we strive to enhance our product range. If you have any further suggestions or questions, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team